386 comments found.
Hi,
Could you please reset my theme license? 
Hello, @redwhite34,
I have reset your purchase code. Please re-register the theme with the same purchase code on your desired domain as Production, and let me know the outcome.
You can use a single purchase code on one development site and one production(live) site simultaneously.
Best Regards,
LiquidThemes Team
Support System Documentation
Will this Theme not be updated? It doesnt support Wordpress 7 and latest php properly. I cant edit my site anylonger. www.3d-vizual.dk.
Hello, @3dvizual,
I am running the very latest version of the WordPress 7.0 on my test site with the latest version of the Archub Theme and with PHP version 8.2, and all is working perfectly fine for me on my test site. Please refer to this screenshot and video:
https://postimg.cc/KkhP9rxH
https://fex.net/s/dep89oz
There must be some other conflict on your site, and to investigate that, please share the video clip of your issue along with your site WP Admin URL and Credentials via our support system by generating the support ticket so that our support engineers can try to duplicate the issue on your site by following the video and help you out.
WP Admin URL: WP Admin Username: WP Admin Password:
Best Regards,
LiquidThemes Team
Support System Documentation
Hello,
I purchased your theme twice. I used the first license on my previous website, veveymimarlik.com. I want to use the second license on another website, but when I try to activate it, it says it’s already been used on my previous website and won’t activate it on the second one. How can we solve this problem?
Hello, @hanzalatalha,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Best Regards,
LiquidThemes Team
Support System Documentation
I think there’s been a misunderstanding. I have two purchase codes. I used one on my previous site. I’ll be using the second purchase code on a second site. I didn’t ask you to cancel the purchase code from the previous site.
Hello, @hanzalatalha,
Sorry for the inconvenience, Could you please contact us via our support system with your sites WP Admin URL and Credentials along with the purchase code you want to use on those sites so that we will check and assist you accordingly?
Best Regards,
LiquidThemes Team
Support System Documentation
Hello,
I have submitted a support request. I would appreciate it if you could resolve it as soon as possible. I purchased the theme trusting you and I don’t want to disappoint my customer.
Hello hanzalatalha,
We have already replied to your support ticket: #58772, please check our reply there and if needed reply back to that support ticket accordingly.
Best Regards,
LiquidThemes Team
Hello,
I can’t log in to your system. Because I can’t log in, I can’t see your reply. If my problem is solved, can we activate the theme?
The only ticket code visible in my account is the one I shared for that ticket. #53696
Hello hanzalatalha,
Here is the reply to your support ticket: https://postimg.cc/XBV9QWgf
Best Regards,
LiquidThemes Team
Support System Documentation
I think we’re misunderstanding something. I don’t have just one theme license; I have two. When I try to use the second license I purchased on my new site, I get a warning that it’s already registered on my previous site on your website. Neither of my licenses is visible on your website. Please resolve this issue. I’ve been trying to contact you for a week, and I haven’t been able to complete the site setup. And I’m being embarrassed in front of my client.
Hello hanzalatalha,
We have already replied to your support ticket: #58826 please check our reply there and if needed reply back to that support ticket accordingly.
Best Regards,
LiquidThemes Team
I purchased the new licence for my new project, But the Activation failed and showing contact support, and i submitted the ticket- Its urgent to solve this issue
Hello, @bbbintegrated,
We have already replied to your support ticket: #58736, please check our reply there and if needed reply back to that support ticket accordingly.
Best Regards,
LiquidThemes Team
Support System Documentation
Great theme
Thank you!
Hello Liquid Team,
I hope you’re doing well.
I purchased the Arch Hub theme a while back with the intention of learning from it, but I never actually used or deployed it. It seems to be linked to walizen.com, and now I’m getting this message: “You reached activation limit on development environment of this license.”
Since the theme was never put to use, could you please remove the activation from walizen.com? That would let me finally use it on a project. I can’t see another way around this, and I’d really appreciate your help.
Thanks a lot, and keep up the great work!
– walizen
Hello, @Walizen,
I have checked and verified your request and reset the purchase code for you.
Please try registering the theme again using the same purchase code on your desired domain and let me know the result.
Best Regards,
LiquidThemes Team
Support System Documentation
I’m unable to shift my license from development mode to production mode. I already shift to main domain and revoke the license from development mode but not verify my production site. can you please help
Hello, @univativtech,
I can confirm that you already created support ticket #57806 regarding the same issue. Our support engineer has reviewed and resolved the issue and has also replied to your ticket. Please check our response there, and if you need any further assistance, kindly reply directly to that support ticket.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello! does not work the topic, can not connect to envanto, does not perceive the activation key, the video activation what is on Youtube does not correspond to the correct activation decision, how to be?!
Hello, @madmanross,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
Why create such difficulties, why do all these additional connections to your portal need? Why can’t you make everything easier in one click? and yes, the portal you do not normally do not work, which is on the connection, which is even on password reset!
Hello, @madmanross,
Thank you for your feedback.
The additional connection to our portal is required for security purposes and to comply with Envato’s licensing policy. This process helps protect each customer’s license and ensures the integrity and proper use of the product.
Regarding your concern, you have already created a support ticket for this matter, and our team has provided a detailed response along with guidance in that ticket. Please check the reply in ticket #57728 and continue the conversation there so we can assist you further if needed.
If you still experience any issues with the portal or password reset, please reply directly to that ticket and we will be happy to help.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi,
Theme is no longer compatible with Gravity Form. It is not working correctly and disabling theme, form works correctly. Can this be fixed?
Select 2 are not working on the forms.
Thank you
Hello jcwproductions,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Hi, I’m using the Minimalist demo and building pages with ArcHub Collections blocks. The Minimalist demo has a defined typographic system (specific fonts, sizes, and weights for body, H1, H2, etc.). When I insert ArcHub Collections blocks, they import with their own inline typography (e.g., Roboto), which overrides the Minimalist typography settings. I want all ArcHub Collections blocks to inherit the Minimalist demo’s typography system automatically, including the correct fonts, sizes, and weights for each heading level and body text, rather than bringing in their own styles. Is there a setting to make imported blocks respect the current demo’s typography? Or a recommended method to strip inline typography from imported blocks so they inherit from Site Settings? Thanks.
Hello rufina3,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
I’ve seen similar queries resolved directly in comments for other users- is there a reason this one requires a separate ticket? If it’s a limitation and doesn’t come with the bundled package, then perhaps transparency about it would be the better option.
Hello rufina3,
Thank you for your detailed explanation.
Unfortunately, there is currently no global setting that forces imported ArcHub Collections blocks to automatically inherit the active demo’s typography (such as the Minimalist demo).
At the moment, the recommended approach is to edit each imported block individually. Please edit the specific block, go to its Typography settings, and adjust or reset the font, size, and weight according to your requirements so it matches your Site Settings / demo typography.
I hope this helps. Please let us know if you need further assistance.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, I am raising this because it appears to be a compatibility issue that may affect other ArcHub users as well.
We are currently running ArcHub Theme v1.2.13, ArcHub Core v1.2.13, ArcHub Elementor Addons v1.2.13, Elementor v3.35.4, and Elementor Pro v3.35.1.
The issue is that the mobile hamburger menu in the Elementor header does not open on the live site. The button is clickable, but the dropdown does not appear. This is a basic navigation requirement, and it is currently non-functional.
We have spent many hours troubleshooting this, assuming it was a configuration or caching issue on our side. After systematic testing, the behaviour is clear: when ArcHub Core is active, Elementor’s frontend does not initialise properly and the mobile menu fails. The moment ArcHub Core is deactivated, Elementor works immediately and the mobile menu functions normally. Elementor’s System Info panel also flags ArcHub Elementor Addons as “Incompatible.”
Given the time invested in diagnosing what turns out to be a theme-level conflict, this situation is extremely frustrating. A core navigation feature should not break under standard, up-to-date Elementor versions without clear compatibility guidance.
Because this directly affects live mobile navigation, we need definitive clarification on the following:
1. What exact Elementor and Elementor Pro versions are officially supported for ArcHub 1.2.13?
2. Is there an updated ArcHub Core version that resolves this conflict?
3. If no update is available, which specific Elementor versions should be used to ensure compatibility?
Please provide the correct supported configuration so this can be resolved properly.
Thank you
Hello rufina3,
The latest version of the Archub WP theme is "1.2.13"
The latest version of the Archub core plugin is: "1.2.13"
The latest version of the Archub Elementor Addon plugin is: "1.2.13"
The latest version of the Elementor plugin is: "3.35.3"With these versions, the hamburger menu is working perfectly on our end and for other users as well. The issue appears to be specific to your website, and we will need to debug it directly on your site.
Therefore, please submit a ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new
This will enable our support team to review your site and assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
Thank you for the clarification.
Elementor 3.35.4 is currently the latest stable version available via WordPress.org, which is what we are running. Your message references testing on 3.35.3.
To align properly, could you please confirm:
Is Elementor 3.35.4 officially supported with ArcHub 1.2.13?
If not, what is the maximum supported Elementor version?
Is there a published compatibility reference we should follow when updating Elementor?
We would like to ensure we are operating within the supported configuration for ArcHub.
Hello rufina3,
I can see that you already have an open support ticket (#56772), which is currently in a pending state. Please check our support engineer’s reply there and respond accordingly. Kindly continue discussing your issues and concerns within the ticket.
Thank you for your understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi! We bought this theme a couple years ago and really loved the results! We are considering this theme again. I checked your latest change log and it doesn’t mention anything about php updates.
Out of curiosity what php version supports this theme?
Thanks for your insight!
Hello dedge489,
Thank you for your kind words — we’re glad to hear you loved the results with our theme!
Regarding PHP compatibility: you can use any of the following PHP versions with the theme — 8.0, 8.1, 8.2, and 8.3. The theme is compatible with all of these versions.
If you have any other questions, feel free to let us know — we’ll be happy to help.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello! Great template! Please, could you tell me if the images would be embedded in the script code? For example, in RevSlider, the images are embedded and don’t appear in Google search results. I need to know if something similar will happen. Otherwise, it won’t have a positive effect on the purchase proposal. Thank you!!
Hello, @sikawano,
Thanks for your interest in ArcHub!
In ArcHub, images are not embedded directly into JavaScript or inline script code like what can happen in some Revolution Slider setups. Instead, images are output in normal HTML <img /> tags or background CSS, which means:
- Your images can be indexed by Google and other search engines
- They will appear in Google Image search results when crawled properly
- SEO performance isn’t negatively affected simply because of how the theme displays them
The theme uses clean, modern code and is built with SEO-friendly practices in mind, so your media files should behave like standard WordPress images in search results.
Best Regards,
LiquidThemes Team
Support System Documentation
hi there, nice looking theme. well done. is it possible to use sections from the different demos in one build?
Hello therockisnow,
Thank you for reaching out.
To import specific sections/pages from demos to your site, you can get help from this article: https://docs.liquid-themes.com/article/522-archub-archub-collections
Let me know if you need further help.
Best Regards,
LiquidThemes Team
Support System Documentation
Does this theme support a blog?
Hello beforeafterhomes,
Thank you for reaching out.
Yes, The ArcHub theme is support a blog, Please check our demo here: https://shoparc.liquid-themes.com/blog/
https://preview.themeforest.net/item/archub-architecture-wordpress-theme/full_screen_preview/37523798I hope this helps, If you need any further assistance, feel free to submit a ticket on our support system. This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, why the logo chang to dark version or white version on scroll ? how I can disable it ?
Hello, @andyromero,
If you have purchased the ArcHUB WordPress theme, please submit a support ticket through your ThemeForest purchase account using our support system. Kindly include your site’s WordPress Admin URL and login credentials so our support team can review the issue and assist you accordingly.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, do you have this theme in this pack? https://architecturepro.liquid-themes.com/
Hello damankapoor,
Thank you for your message.
This specific demo https://architecturepro.liquid-themes.com/ is not available in ArcHub.
However, it is available in the Hub theme, which you can view here: https://themeforest.net/item/hub-responsive-multipurpose-wordpress-theme/31569152
If you need any further assistance, feel free to let me know.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, presale question, which Multilingual plugin compatible with your theme ?
Hello adrian26,
Thank you for reaching out.
You can find the translation plugins supported by our theme in this article: https://docs.liquid-themes.com/article/503-architecture-hub-translation-via-3rd-party-plugins
Let me know if you have any other question.
Best Regards,
LiquidThemes Team
Support System Documentation
Theme is crashing website. My website crashes every other week because of this theme….
Today’s error per ChatGPT:
This is a fatal coming from your theme’s companion plugin (archub-core) when it tries to load a Redux extension. The class Redux_Social_Profiles_Functions isn’t being loaded, usually because of a version mismatch or a missing file in the bundled Redux extension.
Hello, @channingbailey,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, can you tell me what’s new in the update? I can’t find any information, and after reading user comments, I’m not sure if it’s worth the risk to update the theme.
Hello, biuro777,
Thank you for reaching out.
Please check the Archub theme changelog here: https://hub.liquid-themes.com/arc-changelog/
It’s recommended to keep your theme and plugins updated to ensure compatibility, performance, and security. If you experience any issues after updating, please submit a ticket through our support system — our team will be happy to assist you.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello
I hve a problem when i update the website move to development mode. Cant revoke license cant fix that The theme is absolutely stunning by the way but this issue disturbs
Hello bazart-agency,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team
Support System Documentation
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