16269 comments found.
I have the same problem as Blizny..
Hi, please see our response above. If you have trouble installing Journal on OpenCart please file a ticket on our support page http://journal.digital-atelier.com/support/index.php?a=add but we can not guarantee compatibly with OcStore. Thanks!
Hello! Could this theme be used for OcStore 1.5.4.1 (Russian version of OpenCart, with russian localization)? The thing is that I’ve installed it, everything is fine, when i work with my website through the admin panel (all new modules and new admin panel are installed, design of website is changed). BUT when I click to my website through my browser, i can§t get in. It§s written “Journal not installed”
Hi, we don’t know if Journal is compatible with OcStore and can not guarantee that because we haven’t tested it. However, if it says “Journal not installed” you probably haven’t pasted the line of code in index.php. (step 4 from the installation instructions in documentation) Thanks!
I’ve installed the code, well will try smth else to do
If you have installation problems with Journal on OpenCart (not OcStore) please file a ticket on our support page http://journal.digital-atelier.com/support/index.php?a=add and we’ll try to help you. Thanks.
Hello, I have a little problem, the sale badge don’t work. It’s write -NaN%
Hi, please file a ticket on our support page http://journal.digital-atelier.com/support/index.php?a=add so we can look at it and help you out. Thanks.
Hi DigitalAtelier Great theme. Is there any option i can reduce the products images width and height and display more products in per row?
Thanks
Hi, thanks! Not right now, it needs an extensive modification of the product grid to account for all the responsive states. We’re considering this as an option for our future updates. Cheers!
Hi DigialAtelier. Thanks for the prompt reply. May i know if i don’t option to choose between few sizes and i just want to set 1 smaller size for all. Please let me know which css to change?
Hi, you can change the image sizes but the product grid won’t be affected. We don’t recommend modifying theme files so you can easily update the theme in the future. You can instead write your css in the provided code boxes from the Control Panel. Please file a ticket on our support page with your url so we better understand what you need. http://journal.digital-atelier.com/support/index.php?a=add
Thanks!
Very nice Theme, now I can really do what I want. And thanks, to improve your theme, day after day. 
Thank you jackh69! Yes, we want to make it better and better! Cheers!
the good thing about updating so often, is that you force us to code up-grade proof, witch is very good 
thanks! keep up the awesome work!
Hi, yes, that’s good coding practice. We actually have another one coming tomorrow, 1.4.1 with some important fixes Thank you!
Hi,
I receive this message “Journal modules are not enabled!”
i already put the line code and choose the theme on the admin page but still get this message it’s crazy supposed to be simple….
Hi, it is very simple, but you probably haven’t installed the Journal modules from Extensions/Modules if it says that.
Please file a ticket on our support page if you need any assistance and we’ll help you out.
Thanks!
yes i feel very stupid was clear sorry for the trouble
No trouble at all, let us know if you do need any assistance. Thanks!
Hello just try to deleted some field on the footer via the manager but each time i want to change something it disconnect me and say invalid session so i cannot save the new setting how to fix this ? thanks
Hi, we can’t tell without looking at it, please file a ticket on our support page here http://journal.digital-atelier.com/support/index.php?a=add Thanks!
hello only the delete button give me this issue and disconnect my session btw the cart are not show on the top right side http://hot-deals-de-france.com/
Hi, please file a ticket, we can’t offer support here in the comments section. There may be some third party mods you’re using that interfere with the theme, we have to look at your setup. Please file a ticket and provide admin and ftp access.Thanks.
I need help..I dont know how to install new theme
Hi, please file a ticket on our support page http://journal.digital-atelier.com/support/index.php?a=add and we’ll try to help you. Thanks!
Hello,
I use Control panel to edit Body Font. I can change Font Weight, Font Style and Font Transform but cannot change Font Size.
Refer to picture attached. When I change Font size only the sign ”>>” (for example Home>>Account>> Login) was Changed!! Please see Orange circle in the picture. For other position font size is NOT changed.
Please kindly help.
http://s15.postimg.org/73cfc7hrf/pix1.jpgHi, we’ve responded to your ticket. Please follow through with this on our support page. Thanks!
Hello! I want to purchase this theme, but i have to ask a few questions about it. 1) This theme have Russian language? 2) How much it costs if it haven’t? 3) Can U make it in Russian?
Hello and thanks for your interest in our theme.
It doesn’t come with Russian language pre-installed but you can easily install any language you want. OpenCart has great support for multiple languages and we provide over 600 fonts to choose from so you should be covered. Here’s more info about languages in OpenCart: http://docs.opencart.com/display/opencart/Adding+multiple+languages
Thanks!
Hi, is everything ok with custom menus “categories menu and multiple-level menu” ? i ‘ve tested;
Categories menu; brings nothing for auto completion from existing cats.
Multiple-level menu; turkish brings the auto completion but eng. not.
Thanks,
Hi, Categories Menu is the same one from before, the Multiple-level Menu is the one with the auto-complete dropdown, and you have to select the same category for all languages. Please file a ticket about any issues, we like to organize our suport on our dedicated page here http://journal.digital-atelier.com/support
Thanks!
i’ve got it, Thank you.
Hey this is not compatible with my version… can I PLEASE get a refund? thanks
Hi, we’re very sorry to hear this but the compatible versions are stated on the item page for everyone to see before they purchase:
Compatible with OpenCart versions: 1.5.4.1 / 1.5.5.1
Which version are you running? In any case, you should get in touch with Themeforest about this. Thanks!
I guess I was looking to the right where it says software and version 1.5.4
Even so, it works fine in 1.5.4 and 1.5.5. Please file a ticket on our support page http://journal.digital-atelier.com/support if you need any assistace. Thanks!
I got it installed, correctly? I hope. I have a few suggestions, if they don’t exist. When choosing a font it would be nice to see what the font looks like before I have to save it and go check storefront to what it is. Also I would really like the option to move my cart button the home page to the right and off of the header, I searched for hours how to do it and got nothing.
Hi, there’s a link on the Fonts tab that points to Google’s Fonts service where you can preview all fonts and just try the ones you like. We’re considering an integrated preview for our future updates though.
The cart form the header can not be moved right now as it involves restructuring the header, especially for the responsive layouts. Thanks!
Thanks, how do I download the latest version, just click the normal download that I initially downloaded and it will be the newest version?
also, if it is the download I described, do I replace the first zip files before I download?
Hi, yes just download the latest version and drag the new files over your installation replacing the existing ones. Update instructions are found in our documentation (scroll to bottom).
But there is another update in the queue, v.1.4.1, you should wait for that to be up, sometime tomorrow. Thanks!
With me having version 1.5.4 I originally chose the 1.5.4.1 version to download, when I update which version should I choose? I also did not see where there was instructions for update in documentation I saw original installation guide, Thanks
Hi, update instructions are at the very bottom of the documentation. Click on Update History and scroll down. I think you’re referring to OpenCart version “1.5.4.1” and either one you choose is fine. Theme version is different than OC version. We update both OpenCart versions (1.5.4.1 and 1.5.5.1).
ok, so even though I have open cart 1.5.4 and I originally downloaded journals version 1.5.4.1, I can update with journals version 1.5.4.1 or 1.5.5.1? Correct?
Yes, the 1.5.4.1 and 1.5.5.1 versions refer to OpenCart version, not our theme version. You can see the update history and the bottom of the documentation. Those versions (currently 1.4.1) are made automatically for both OpenCart supported versions (1.5.4.1 and 1.5.5.1) So I think you’re referring to OpenCart version and not Journal version. In any case you should download the latest Journal version from Themeforest and just grab the OC version you need from the download.
Also, the current version you can download is 1.4 because the latest one, 1.4.1, hasn’t been approved yet, should be live by tomorrow.
Im sorry this sounds repetitive, that is what I am trying to find out. Which version do I need to grab from the download. I first “grabbed” the 1.5.4.1 version from download. (I am wondering because I have opencart 1.5.4 I do not have 1.5.4.1) I MISREAD the supported versions when I purchased. You said they would run fine on my OC 1.5.4 version. So what I’m asking is which version do I “grab” (since technically I have neither) and since I “grabbed” the 1.5.4.1 version the first time when I purchased (not knowing), should I “grab” 1.5.4.1 again or should I “grab” the 1.5.5.1 (Does it matter)
I see, in that case 1.5.4.1 is the one you need. It should work just the same on OC version 1.5.4
But, if you can, wait until tomorrow to grab the latest Journal version, 1.4.1 which is still in upload queue. It brings an important fix to the current 1.4 version. Once you download the theme, you should grab “OpenCart_v.1.5.4.1” (from the “Journal_v.1.4.1” folder).
Hope this clarifies it, sorry if I misunderstood anything. Thanks!
It certainly does thank you!
Hi!
How can I make a white background “box”, where is welcome text, custom section and product on the first page?
Like your demo site—> http://journal.digital-atelier.com/5_3/
Hi, make sure “Extended Module” is turned off in the Control Panel/General/Layout/Extended Module
Please file a ticket on our support page if this isn’t what you wanted.
Thanks!
Excellent, it`s working! Thank you for fast response 
You got it! Let us know if you need any other assistance.
Hi! i have this problem, i can’t create any module. im usgin 1.5.4.1
http://postimg.org/image/50xit5ozr/Hi, have you followed our instructions for the Journal Slider in our documentation? You have to click on the “Existing Modules” tab and create a module first, then you add an instance of that module to a layout.
Please file a ticket on our support page if you still encounter difficulties so we can help you out with this.
Thanks!
Thank you, sorry!
No problem, let us know if you need any other assistance.
You are very fast! this is great for customers..
I have some questions,
1. In the screenshot, as you can see, there is some bad looking on the middle of page. Sometimes it happens, sometimes not. how can i fix this problem? (i deleted photos and product names)
SC: http://s24.postimg.org/56t3yi451/sorun.jpg
2. How can i add Buy Now button?
3. How can i add time counter for specific products?
Thank you very much.
Hi, the issue from that screenshot has been taken care of in our next update (it’s coming tomorrow). No. 2 and No. 3 seem to not be theme related, can you be more specific? Thanks!
Hi. Can you also use the column left or column right on the homepage without breaking up the theme? Thanks in advance
Hi, sure, just place them on the home layout. Cheers!
Ok thanks!
Hello. i purchased your theme and i need support from your support page but i cant see licence code on my settings..
Hi, the purchase code can be found in your Licence Certificate from your downloads page. http://journal.digital-atelier.com/support/img/code.jpg
Thanks!
i cannot see this link on the page!
Hi, it should be there, right next to your purchased item, just like in that screenshot. If you can’t see that link, please contact Themeforest about this, they should provide you with a valid purchase code. Until you resolve this, you can send us a message through our profile page to see how we can help you. Thanks!
Ok thanks.
Hallo,
I am having problem with the logo, i checked the style.css and the logo container is 200×120px, my image is 200×120px but a have a big white border around my logo. i tried to change the background color from the journal control panel but nothing seems to change.Is that a bug, or i am doing something wrong?
thanks in advace
Hi, we can’t tell without looking at it, please file a ticket on our support page with your URL or a screenshot and we’ll look at it right away. Thanks!
i have just sent url via ticket i hope for a quick response. thanks!
We haven’t got it. Do you have a ticket number? Please send it in a private message from our profile page. Thanks.
i just send you a private message.thanks
Hi, I think you sent the ticket to Themeforest. It was supposed to be sent to us on our support page here http://journal.digital-atelier.com/support/index.php?a=add
I’m sorry if we haven’t made this obvious but anyway, file it again on our support page and we’ll look at it now.
Thanks.
done!
Got it, we’ve responded. Thanks!
Solved!!!!Best support ever!!!!!Thanks you.
Let us know if you need more assistance. Thanks!
Could you add autocomplete search property to next version?
Hi, yes, we’re considering that for our next updates. Can’t tell you an exact date but it’s coming. Thanks!
Thank you
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help “2nemesis2” problem with the same…
I think we’ve responded to your ticket, as we did 2nemesis2’s.
We need your installation URL and admin access so we can take a look and help you. It looks like your database user does not have the proper access.
Thanks!
i have already sent url via ticket i am waiting for your answer as soon as possible
We’ve responded, thanks!
Ticket taken care of. Cheers!
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