163 comments found.
2 Presale Questions: I need to use a strong colored custom background on the site I am working on. Will this theme allow that and can you tell me the recommended dimensions of the background image?
Can the colors on the theme be easily changed to match the custom background?
Thank you.
Hi,
1. as in demo site, it’s about 1000×400px
2. Sure you can change color easily.
Thanks for interest anyway 
Hi,
I have installed the theme without troubles, but in the copyrighy area I can´t find the “copyright left area”, I just see the “copyright right area”. Can you help me please?
Thanks!
hm, you don’t have this in theme option? http://take.ms/O6JZT8
Yes, I can see that, but there doesn´t seem to be a “copyright left area”...
we don’t have left area. It’s social icon > http://take.ms/g05O95
Thanks!
Hi!
I am trying to finalize my website and at the moment i have the default permalinks activated and every time i try to change the permalinks to custom ones all the pages on the live site break.
Please help!
What must i do?
Thanks Chanel
Hi,
Can you please post this on the support forum? Our dev will have a look.
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
Hi!
I need help regarding the main slider on the home page of my website.
when I view the page on chrome and Firefox all the text in the slider is perfectly fine but then as soon as I view the slider in Internet Explorer all the font in the slider moves into 1 line as opposed to 5 or 6 lines.
Does anybody know how to fix this and can help me please??
Thank you Chanel
Hi,
Oh try to go to put this code in the caption style in layerslider arranger.
line-height: 1.66; line-height: 18px;
in here > http://take.ms/s2AdCM
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
Hi. I am helping a client who bought your theme. Please go to your example site in Internet Explorer and see the problem with the text in the slider http://themes.goodlayers.com/phoenix/. What is the css to rectify this.
The other browsers seem fine.
Which version of IE please?
IE version: 10.0.9200.16635
hm, I think we already tested with that version. Can you provide screenshot please? (droplr.com)
www.vaseo.co.za/themes_goodlayers_com_phoenix.png www.vaseo.co.za/www_amhoutsourcing_co_za.png
this issue is on more than one computer
deleted
Hi, a little question about your theme builder.
Is there a text block with tinymce in theme builder ? I’m usually using some custom shortcodes in my tinymce bar.
Thanks a lot 
Hi,
Sorry but we tinymce doesn’t include in page builder feature :/
Anyway you can put shortcode in page builder section too
Hi,
Before buying this theme i’ve questions : is it possible to put a vimeos video in the slideshow ? (Homepage) And can we change the width/height of services icons ? And can I put those i’ve created instead of ?
Thanks a lot and sorry for my english
Hi,
1. yes, you can embed vimeo in layer slider.
2. you meant to change icon? Yes, you can upload your own icon in that area
Thanks for interest anyway
Ok perfect And can i change the number of these icons ? Can i put 6 icons, for example ? And the last question : is it possible to add an instagram icon in the social icons ? And replace the last flickR photos on your footer by the instagram photos ? Thanks a lot !
Forget my last question about instagram, indeed i was wrong for that. However i’m interested about the number of services icons
Nope, it’s max at 4 columns. But you can have like 3 columns with 2 rows
ok nice So is it possible to put only 3 services icons ? (3 columns no ?)
yes you can have it as 3 columns too
You may check this video about how we play with the theme > http://www.youtube.com/watch?v=rmBydVF73-Q
One last question: If I wanted to have the slider background white instead of the orange, going from the left edge of the black slider button arrow – to the right edge of same- is that something you can help me do? Again, Many thanks!
yes, you can set it in layer slider setting
A pre-sales question. I LOVE this theme. I need an icon hover effect like the one on Kallyas – I need the 4 icons right below the slider on your demo page to turn a different color when hovered over. Can that be done with your theme – even if you can recommend a plugin to do that – that would be fine! Many thanks!
Hi,
Well, the theme itself doesn’t have that feature also, I’m not sure if there’re any plugin that allow to do that or not :/
Pretty good theme, but I’m having significant problems.
I followed the instructions and tried to install the slider but I keep getting this error message when I try to activate it:
Fatal error: Cannot redeclare layerslider_load_lang() (previously declared in /home/mohamed/public_html/wordpress/wp-content/themes/phoenix-v1-08/include/plugin/layerslider/layerslider.php:100) in /home/mohamed/public_html/wordpress/wp-content/plugins/LayerSlider/layerslider.php on line 102
As a suggestion, a bit more detail in the documentation would be helpful.
Hi,
You’re not required to install layer slider anymore because in the latest version of theme, we already integrated layer slider with the theme directly
Hello. I am thinking about purchasing this theme. Wanted to know if it’s possible to add the testimonial slider and a contact form to the homepage?
Thanks!
Hi,
You can call testimonial slider by shortcode > http://themes.goodlayers.com/phoenix/testimonial/
Contact from in which section of homepage?
Thanks for interest anyway
Hi, I dont know how to change the “Portfolio” in the dashboard to say “Cars” for client.
Also. for mobile, the text is not going to the next line if it is long, and is overlapping, how can I fix this?
www.creditgallery.ca
Can you please post this on the support forum? Our dev will have a look.
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
Great work as always Goodlayers! I’m helping my brother with this template and I’m just wondering how you change the duration of the testimonial slider?
Hi,
You may try going to javascript/jquery.cycle.js file.
At the bottom, try changing
testimonial_carousel.cycle({ fx: 'fade', slideResize: 1, fit: true, width: '100%',
prev: testimonial_nav.children('.testimonial-prev'), next:testimonial_nav.children('.testimonial-next') });
to
testimonial_carousel.cycle({ fx: 'fade', slideResize: 1, fit: true, width: '100%', speed: 1000, timeout: 5000,
prev: testimonial_nav.children('.testimonial-prev'), next:testimonial_nav.children('.testimonial-next') });
Hope this helps.
Please also refresh the page to clear the cache too
I wasn’t able to create a topic on the forum. It gives me a database error.
This is my problem:
When I install the LayerSlider plugin, it gets installed successfully but warns me the following (and the slider does not appear on my home page, I’m trying to use the demo slider). My page: www.mariacristal.com
Warning: Invalid argument supplied for foreach() in /home/solusync/public_html/mariacristal.com/wp-content/themes/phoenix-v1-06/include/plugin/filosofo-image/filosofo-custom-image-sizes.php on line 300
Hi,
about the forum , Please make sure that you followed this article > http://support.goodlayers.com/problem-with-the-forum/
If you already followed but still doesn’t work, please send your purchase license and your themeforest username(Username that purchased item!) to ‘support@goodlayers.com’. We’ll do that for you.
About your current problem, please check this out > http://support.goodlayers.com/filosofo-image-warning/
Hi Everybody.
I have a big question.
I can see my web site on google crome, mizilla firefox, iPad, iPhone.
But on Internet Explorer I have problems.. 
Why?
The words in Hope page are overlapping and the contact form moved.
If you need any further information, please do not hesitate to contact me.
Thanks
Hi,
Oh, Can you please post this on the support forum? Our dev will have a look. He has computer with Window to test it whereas I don’t
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
Is it possible to create custom items? or modify existing items that exist on the page builder?
Hi,
I’m sorry but you have to crack the code directly for this. The theme doesn’t have option to create it,,,,
But to modify the existing one, you may check out the file ‘include/plugin/page-item.php’
Hope this help
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
I’d like to add three column service items above the left side bar, blog and right sider bar.
I’m not sure how to do this using the add item feature. Is this possible?
Currently when I add the three column service items they appear above the blog posts, but between the sidebars. Id like these above. and the blog and sidebars as normal below that.
http://themes.goodlayers.com/phoenix/full-thumbnail-both-sidebar/Hi,
Sorry but that’s not possible. We don’t have that layout on the theme. Every item that’s in page builder will be covered by sidebar(if sidebars are in used)
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
Aw thats a shame, one more quick question, i cant seem to change the main menu navigation background colour.
one more quick question, i cant seem to change the main menu navigation background colour.
Can you please post this on the support forum? Our dev will have a look.
Hi, i’m having issues with the ‘Widgets on Pages 1’ sidebar, when i try to add the sidebar in a page and post, the CHOOSE LEFT SIDEBAR and CHOOSE RIGHT SIDEBAR can greyed out.
How do I enable the sidebar to work, also how do you create new sidebars for this theme.
Thanks very much
Hi,
Can you please read about how to create sidebar in the doc we provided? After download the package from themeforest. Extract it. Then you will see the folder ‘document’ Open the file ‘index.html’ with your browser.
Hope this help
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
thanks
Actually it’s visible when my browser is closed up a bit, bigger than 1280 wide and they are hidden, think it’s a css issue. I’ll find it.
Other than that, I’ve once again thoroughly enjoyed working with your theme, I bought another one of yours and they are both excellent! Thank you
Glad that you love our theme
About your issue, we’re happily to help on this but can you please post your site url on the support forum? Our dev will inspect that for you directly.
Thanks once again
If you got any further questions, please head to our support forum
==============================================
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
