This author's response time can be up to 1 business day.
One more thing, where do I find the map page? Where I create my map for the contact page? Google changed so I cant find where and the one I find I cant customize the size etc…
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/
Thank you very much!
I purchased this theme recently, and have a question. Is there a way I can use revolution slider rather than LayerSlider WP in the space provided below navigation?
My contact page gives a “message cannot be sent to destination” error
I am having trouble downloading the new theme. Also, I can’t find my purchase code. Your instructions on the support site don’t make sense.
1. Can you define the problem about downloading theme?
2. Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png
Hope this help
I am not able to log in to your support forum with my login details I thought I will ask my question here.
My theme has lost the ability to show the featured post image as pop up image and my client wants that function back. I’m assuming it’s something to do with the update. I am not using the child theme, so could you tell me how to solve this problem without updating the whole theme, please?
What it the problem with the support site anyway? Did you create an account on our support site yet? > http://take.ms/kc1T2
If you did but couldn’t login, please try to reset password > http://take.ms/6Eixq (Don’t forget to check in junk box as well)
My LayerSLider is not working in Chrome – is there an update that I need? Some of the images are super tiny when they transition in. It appears to be a symptom of using size transitions.
All happy with the theme, just want to make the 3 icons active that you see on http://www.3sisterscambodia.asia
I mean the Icon EXPERTISE, PORTFOLIO and TESTIMONIALS – when I click on this icon it should redirect me to the correct site. How do I do that? What file and what row do I change?
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Hi there we have a site with theme version 1.05, would to update to 1.10
just wondering if the update file list you provide is comprehrensive and we can just replace the files on the list for it will be as good as installing the new theme from fresh install. Thanks
You may see the change log in item page or in readme.txt in theme package http://themeforest.net/item/phoenix-clean-responsive-wordpress-theme/3102249
You can reinstall the whole theme(If didn’t cusotmize) or just replace some files.
To update the theme by reinstalling,
You need to login to your Themeforest profile page, click on ‘download’ tab, then download the theme again.
1.) After you downloaded file from Themeforest. Do not upload it yet. Extract it!
2.) You will find 6-7 folders and some files inside. You’ll see the file called ‘phoenix.zip’
3.) Upload this file through wp backend and activate the theme.
After that go to ‘appearance > menu’ and assign menu location again then go to admin panel and click ‘save changes’.
BTW, Make sure that you haven’t changed or customize any theme code.. if you did, you have to do it again.
All setting in admin panel and page will be the same.
Hello. Can someone assist me in installing the Layer Slider. I am having trouble. Thanks in advance.
How do I add contact information to the top right of the screen like in your demo?
Hi! I have pre-sales questions.
1) Is it possible to assign a normal page in Homepage?
2) Can I remove the slider from the Homepage?
1. Yes you can assign any page as homepage.
2. Yes you can.
Thanks for interest by the way
Thank you very much! Beautiful themes! But I can’t install favicon. Please, help me. I was upload favicon on site and select his through settings theme. But wasn’t shown favicon.
Can I use this theme to make my clients site look like the Wired.com site? My client has a news site. I want the header to stay at top of page and span across the top as you scroll down, as well as the responsive menu, favicons for the social media, and the boxes for the stories like it is laid out in Wired. Is this possible with this theme? I know that I’ll propbably need some other plugins but want to know if this is feasible.
Well this theme doesn’t have that kind of header. In this case you may have to customize code directly … or you may consider this theme instead? > http://themes.goodlayers2.com/flawless-theme/?header3
Thanks theme is great,
Just having trouble uploading my own video (.mp4) and using it in the home video section.
I have successfully linked vimeo and youtube videos but found the quality is rather grainy.
Is there a smart way around this?
Thanks in advance!
Hi, in your Phoenix Theme, I’ve set up the “Coming Soon” front page for a new site, which is in fact, coming soon.
I am attempting to set it so the same image that I’ve used for the Pre-Loader, stays as the background for this page.
I was able to set it as the background for the Countdown, but it only fills that section. I would like it so when the pre-loader scrolls down, the same background image stays.
Can you help?
Thanks! Love the theme.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
I’m trying to submit a ticket but it keeps telling me the purchase code is invalid. I’m copying it directly from the license txt I just downloaded from my theme forest account??
Can you please send the purchase code through the form in my profile page? I will help submit. (*Just make sure that you didn’t put blank space in purchase code field and you have to select the correct theme as well, if still doesn’t help, send me the code.)
I recently bought the Phoenix Clean responsive wordpress theme but it appears to be missing the page builder and front end builder. I cannot even locate my purchase code on my downloads page. When I installed the site, it had no structure whatsoever and I am beginning to wonder whether I bought an item that no longer has support since all of the reviews are more than 6 months old.
This theme has page builder but we don’t have front end builder.
Anyway, we can help inspecting. I’m pretty sure that you missed something. Also we still provide support in all our themes..
First, please obtain your purchase code. Follow this : http://support.goodlayers.com/purchasecode.png Then please submit a ticket in our support site : http://support.goodlayers.com and provide wp access and site url as well so we can help checking on this.
Hey Guys, First my congrats for the great theme.
I notice a bug on video background section settings, and I’d like to inform you.
The video loop doesn’t work properly. If I select NO loops the video continue to play.
Have you a fix for it?I’d like the video to stop at the end.
Can you please use account that purchase this theme and post question? We must verify purchase first.
I purchased Phonenix theme a couple of years ago. Can you tell me why I have never received any updates from you, Envato or Themeforest despite this. Does the theme not have to be updated??? My website has now been compromised as a result and I am extremely pissed off.
I want to know what the latest version of the theme is and to be sent the latest one. I also want to know how often each theme is normally updated and why I have been sent no updates!! I am new to wordpress and only updated my wordpress installation and plugins. I did not realise I had to update my theme too. It never crossed my mind especially since I never received any updates or even notifications that my theme was outdated.
Bad customer service
Oops. So sorry for posting my last message. I was panicking and did not check things properly. On double checking I found that you have sent me updates although only 2 and the last one was sent in June 2015. Have there been no updates since?
For this theme, the last update was on 21/12/15.. Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
To get the update, you can actually get it by yourself. After logging in with your TF account to your profile page, click on the tab ‘download’ and you will see those file and you can download the updated from there.
Hi, is it possible that this theme is not PHP7 ready?
It’s compatible with PHP7 but if you have any problem with it, you can let us know.
hmm. i downloaded the latest versie (1.13), but when i redirect (using web.config) to PHP 7 i get a 500 error. When i redirect to 5.6 the site is OK. I removed all plugins, that does not help. Wordpress version is 4.7.1, so that is not the problem. When i run another theme, luke twenty-fifteen the site runs OK when running on PHP7.
URL is: http://www.kledingverhuur-eringa.nl/
Could you try replacing the functions.php file and include/plugin/custom-wiget folder with this new one and see if this helps.
SUPER! that helped. Can you explain what you changed?
We changed the regex modifier and constructor of the function that’s deprecated on the php7 out.
We’ll include this within the next update so you do not need to worry when you update the theme as well.
Hi, I’ve been using the Phoenix theme for a few years. It has worked fantastic.
But, I’ve recently secured our site with an SSL certificate, and for some reason, the only insecure element I’m getting errors from browsers on is the logo. The site keeps loading it insecurely from http:// and not an https:// meaning browsers will never show our website as secure, only because of the insecure logo URL.
I’ve tried uploading the logo again, updating the theme, updating the WordPress version to the latest, etc. but nothing works. I’m running the latest build of the theme, 1.13.
Thanks in advance,
Can you try using this plugin? https://wordpress.org/plugins/really-simple-ssl/
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50
Power Elite Author
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work