53 comments found.
I advice anyone to stay away from this product as it simply isn’t market ready.
I’ve purchased it a month or so back and faced issue after issue. When I contacted the product owners on their personal email they completely ignored me, leaving me to find a solution to the countless problems faced on my own.
Terrible customer support without a doubt.
all support provides on http://support.itembridge.com, so if you want for quickly resolving of your questions, plese write there.
What can I say, — different people and different comments, such as: http://themeforest.net/item/precise-multipurpose-responsive-opencart-theme/discussion/5334693?page=2#comment_4952337
Hi, i’d like to buy this theme but i just need to display products as catalogue, is it possible to disable the shopping cart functionalities? Thank you Tony
Hello RedEagle, Sorry, but this feature is not supported by our theme.
Perfect theme, and great support team thanks to item bridge team
Thanks, it is realy pleasure to hear such comments ))
Hi, I am new on opencart and i just bought your temple but i can find instruction how to install it on opencard Can you help me?
Hello HarryG73, sorry for long time for replying, it was weekend. All info about instaling theme on opencart you can find in pdf file included in main download. If you still have any troubles with theme plz write us on http://support.itembridge.com/
Still now reply – beginning to feel totally ripped off now
I now have to have an embarrassing conversation with my client as to why I chose a theme from an “Elite Author” who has clearly just run off!
Still no reply
???
Hello zenweb,
I have found 3 tickets with Featured Products issues, 2 of them are answered and closed 3 weeks ago. And 1 is open and last reply to it was 4 hours ago.
I really do not know what to do.
Submitted a ticket 7 days ago on an issue that was raised at the time of purchase at the end of August.
The issue hasn’t been resolved and my previous 2 tickets have simply been ignored.
Please please contact me about this issue, I purchased the Theme in good faith. Simply tell me if you intend to resolve the issue or not??
Hello vikingexports, plz provide us tickets number becouse I cant see any unanswered tikets.
Ticket ID – #910
The issue is that even after your update I am still getting the ‘null’ under categories.
If I refresh the page then the page loads correctly.
I am in desperate need to get this fixed. It has been over 1 month now.
Thanks.
As was recommended earlier, you need to re-install theme.
As explained I have done that but it is still causing the same problem!?
Ticket ID – #1653
Hello,
I have installed the new update and the ‘null’ issue is resolved, thank you.
However there is still a problem with images.
Featured images, Product Category images and Related Product images do not re-size properly.
The images do not display fully and are cut off?
I have changed all the setting but nothing happens to the size – they always stay at the same size?
Hi
Yet another disappointed customer, I put a ticket on 48 hours ago and it was only answered 20 minutes ago. When i say answered it was basically a response telling me something i already knew and just reiterated my point!
The question I asked was when adding products and then trying to put them into the featured products list the image doesn’t appear, instead it’s a code. Can you tell me what I need to do or sort it out?
I also submitted a ticket through their support page a couple of days ago and have not heard from anyone. Just purchased this template and have not been able to use it. The instructions in the documentation does not exactly match to the files received. This template should have been easy to install. I’m very disappointed.
So it looks like your correspondence is still delayed, by a lot even on that support site. That is really disappointing because this theme looks pretty unique.
This is a great looking theme, but do i understand right that you don’t offer pre-purchase information here? How does that work? I got a lot of questions
Hello TinyFoot, all about pre-purchase information you can ask write here and we will answer with pleasure for every one for every questions. )
How can i see the demo access? I had several difficult to install the theme. Thank you
Hi
Is there a demo access for the admin panel. Please let me know Thank you.
Hi,
I’ve left a message titled “different homepage styles” on http://support.itembridge.com/ 5 days ago and the status is still in queued. can you please help?
Interested in purchasing your theme but have two questions: 1) Does it work with OpenCart 1.5.6? 2) You have 8 different times of newletter templates; however, I do not see a newsletter box on the home page. Do you have this option available or can people only subscribe through “My Account”?
for quick replay write us on http://support.itembridge.com/
I don’t need support. These are prepurchase questions
Hello, my name is Pedro. I bought this theme and installed in http://minascristaisatacado.com.br ! However, the theme is missing some files. Would you like to help me. Get in http://minascristaisatacado.com.br website and tell me what to do. Thank you.
Contact our support team http://support.itembridge.com/. Thanks.
Hi, great theme!
very interested to buy but would like to test drive the admin backend first… possible?
thanks
Hello, yes we would make such ability soon. Thanks for idea. 
@Infostyle, I am still waiting for the ” 6 Home Page styles ” Which is the KEY FUTURES of your template. Have send you another ticket.
In your css I can find the Store-home-1, promo-home1,Home-works (many more templates).... but where to change the HOME TEMPLATE in your setting?
All such support questions in comments will be ignored. http://themeforest.net/item/precise-multipurpose-responsive-opencart-theme/5334693/support
Hi, when is the new file update live? Nee the function to choose layout of homepage urgently.
I have send you a ticket, please check.
Did your receive my ticket?
Dear bizznure, we will ignore such questions from you in comments in future from this time. We resiving all your tickets and answearing on it as fast as we can, so you don’t need to dublikate it here or add new as spam. All your tickets you can see in ’’My Tickets” in navigation (top left on your support page). And one more you need to know that response time can take up to 24 hours Mon-Fri, weekends are not included in that time. All such information you can see in our profile page and sopport home page.
@Infostyle I have emailed you two days ago, have submit a ticket yesterday. I only received this email reply: ” All future support provided by http://support.itembridge.com ” and when I log in to to your support dashboard : “Nothing Found” on my ticket list? All my tickets has been deleted? But with no further reply? This is very frustrating
Your ticket is not missing. You have already opened two tickets and get answers to both of them.
Thank you for the reply, waiting for the new updates.
