546 comments found.
For some reason, I am not able to make footer menu appear. In Appearance—> menus, I select manage locations tab and set footer menu to a valid menu but it doesn’t appear in the footer of the website.
Thanks for contacting us for support, please explain in which part of the footer you want to show the menu. In the footer there is a widget known as Quick menu. You can add Menu in the footer through this widget. Are you talking about this widget or some other place.
Thanks, I didn’t know about the widget. It is working fine now.
You are welcome.
Hello, i have a serious problem with my theme. I have purchased DICTATE theme two days ago and when i wanted to enter visual composer purchase code. When i enter it to confirm the licence it says that is already in use! Another problem is when i want to work with template onli homepages templates work and have all the elements,rows etc…and another ones doesnt so i cant finish my job…please answer ASAP! Thank you, Bojana Janicijevic
Send your problem at support@webinane.com with site url and admin username and we look into the matter. Thanks
E mail sent thanks.
Hello again, sorry that i am sending the message again but i have deadline by tommorow and i cant do anything. Do you know maybe when i can expect the answer on my email? Hope you understand, Bojana
You will get the answer within 4 hours from now on.
Answered through email thanks
Hi, i follow this steps in my wordpress 3.8.
1: Click on Plugins >> Add New plugin and search “WordPress Importer” >> Click Install now 2: Click on Tools >> Import >> Click Wordpress Option >> Choose XML File (Data.xml) and click “upload file and import” button optionWhen de proces finished with erros, i can’t see theme. This is the log:
[content removed]
Remember to update the passwords and roles of imported users.
That is a great comment, the longest comment in the history of themeforest.net ????ok. No problem give us your username and password of wp admin with fresh wordpress installation and we do it for you. Thanks support@webinane.com
Ok, i send you a emial, thanks
Hi, i send you a mail and i waiting for response, thanks.
Our technical staff has responded to all the emails till Saturday night, send us reminder in case you have not been responded, also mention the themeforest username there together with the issue. Thanks
Hi, i send again the mail together my themeforest username, i wait you answer, thanks.
Thanks for contacting us for support, because of Sunday our team was not available to respond, we will surely contact you today. Thanks
Hi, I bought the theme yesterday and did a fresh install with the provided procedurem but I don’t have all menu from theme. I don’t have any menu from Blog, Shortcodes, 4 Sliders and Features. Is that normal?
Here is the procedure I followed, 1: Click on Plugins >> Add New plugin and search “WordPress Importer” >> Click Install now 2: Click on Tools >> Import >> Click Wordpress Option >> Choose XML File (Data.xml) and click “upload file and import” button option 3: Go to Theme Options And click “Import Default Setting” Click OK Option.
This procedure is normal, we created those links to show the options to the buyers. If you need those options please send your wp-admin username and password at support@webinane.com and we install it for you. Thanks
Hi again, sorry for being so annoying. When you create a team member, where do you choose the pictures that appears in the slider of that member? Thanks again!
We have emailed your answer. Thanks
Hi, I have a problem. How can I create a stuff slider?
Please explain are you asking about Our Staff carousel?
What a beautiful theme. I have a few pre-purchase questions however.
Pre-Purchase questions
1. does Dictate integrate with MindBody?
2. are there any limitations to which 3rd party widgets I can use?
3. Does the appointment widget just send an email or does it log the entered data into a database somewhere that can be accessed at a later data?
4. Can I edit the text and layout of the appointment widgets?
5. Can the doctor’s timetable page be adapted to list a class schedule instead?
Thanks for your interest in our product, here are the answers one by one.
1. Sorry it does not support MindBody 2. There are no limitations in this theme. 3. Appointment Form sends data through email. 4. We will edit the text for you and there are two widget styles given for Appointment Form. 5. Please send the explanation of this query so that we can understand it perfectly.
Thanks
Thank you One more question, asking as a PHP developer, have you written your theme in such a way that other developers can easily understand and update your code if they need to to add functionality requested by the user, for example changing the way the Appointment form handles entered data or updating the Appointment form text.
Yes the code is very clearly written. Also if you will face any problem regarding the code location and code operation, our technical staff will surely help you. Thanks
In the portfolio section, when you hover over the picture of the portfolio, it highlights pink. I set my color scheme to green. How do I fix?
Ok we can do it for you, if you send us your ftp at support@webinane.com Thanks
I’m having an issue importing the sample data. I get a long list of errors like this:
Failed to import post tag Failed to import Failed to import “dictate-slider1”: Invalid post type Failed to import “logo”: Invalid post type Failed to import “service-icon4”: Invalid post type Failed to import “microscope”: Invalid post type Failed to import “chemicals”: Invalid post type Failed to import “1”: Invalid post type
Any ideas what’s going wrong?
Please send admin pass of wp admin at support@webinane.com and ourstaff will do it for you. Thanks
Sent, thanks
Few things I noticed.
1. No instruction how to replace the footer image or change colors. 2. The header images in the pages like contact page doesn’t seem to work when I load in the bottom load section of the page.
Sorry if I am being a pain, just still new with wordpress and noticed the hardest part is getting use to everyone’s back panel. That takes the longest to learn.
And where are you keeping all the media files, like images?
Yes we are already realized that you are new to wordpress but we are here to solve your issues, donot worry send us your questions at the above given email address to get support and be patient your problems will be resolved. There are not the theme bugs rather it is because of less knowledge in using the theme. We will help you through no problems.
ok, sending over. thanks
I also noticed if you place a contact form 7 in one of the pages the fill in boxes go right to the edge and makes the page look unevenly structured. Hope that makes sense?
View contact page screen shot http://ten12designs.com/uploads/Screen%20shot%202014-01-15%20at%202.04.12%20PM.png
The reason why I like using the Contact form 7 is I can used the Really Simple CAPTCHA to make my life a bit easier for spam issues. This is the way I am looking to view it as http://shaynafrasco.com/contact-2/
This is not the design error it is because you are not are reading the documentation correctly and applying the things wrongly. Please send your problems at the above given email address.
What I noticed is there is no color code section to change the buttons and background in the “Make an Appointment section” I use firebug to find the codes but was wondering if there is an easier way to change colors?
Please send your queries at support@webinane.com and we will answer rest of your queries through email.
Hi, love the design!
One problem though, the purchase code for the Visual Composer is not working. Its telling me the code is already in use in another account. How do I fix this issue?
Please wait, this is a Visual Composer issue which is a CodeCanyon item, we have emailed themeforest about this issue. As we get some response we will let you know through email. Please send you request at support@webinane.com with your username of themeforest.
Also am I able to change the background header with my own image like the one I have in this site? I see the darkcss style sheet but I don’t see a section to add my own background image so it displays behind the logo.
http://www.kbmfc.com/Please send these problems that you are facing to support@webinane.com and one of our expert will guide you step by step to setup you site. Thanks
I don’t understand what this means “Your license key is already activated on another website (wpd*.eu), you should deactivate it first or obtain new license key.”
I just bought the theme and trying to follow everything and I get that message. Any ideas?
We have extended license of Visual Composer and we soon let you know about this, as we are contacting WP Bakery for this issue. Thanks for your patience.
Hello I just bought your theme and I need demo install info. I didn’t see it in the package. Can you please help? Thank you
Thanks for choosing our product, Here is the procedure for that, 1: Click on Plugins >> Add New plugin and search “WordPress Importer” >> Click Install now 2: Click on Tools >> Import >> Click Wordpress Option >> Choose XML File (Data.xml) and click “upload file and import” button option 3: Go to Theme Options And click “Import Default Setting” Click OK Option You will be easily see the theme as the Demo now.
Hi, thank you for solving earlier problem! There seems to be used some kind of city skyline image as header background image in subpages. We changed background image, but nothing was changed. When inspecting element by browser, our chosen background image has been scored out. I can’t even find this city skyline image in Media Library. So where is it coming from? I sent you an email with screen shots as well. Best regards, Mats
At the end of the page there is an option “Page Header Backgroud”. Through this way you can upload the image and then select “Header Image” from Page Type drop down. You are done now. Thanks
Thank you for your answer, but it does not work – under page editor it shows the image I would like to use, but in web page there is same old image. Please review print screens and links provided you in first email sent today.
You issue has been resolved, thanks for your patience.
Error: Warning: Illegal offset type in isset or empty in …wp-includes/pomo/translations.php on line 72.
Thanks in advance
Please let us know in which language you are working. Thanks
Spanish
Ok fine please send us your ftp and username password of wp-admin and we diagnose this problem.
Sorry, I can’t I have more than 79 websites in this ftp. I only need the replace text for this line. Thanks
Actually this issue can not be resolved without seeing the particular setting. Even than we try to diagnose the issue, please send you problem at support@webinane.com and we will let you know about it as it will be done.
Do you have an icon for Pinterest in the footer socials icons? I can’t seem to find it anywhere.
It can be given from the backend easily. Thanks
Hi! Can’t upload demo content xml. Always get 500 error. What can be the problem?? Thanks in advance!
Thanks for purchasing our product, plz send your wp-admin info at support@webinane.com and we do it for you without any charges.
Thanks!! It’s possible to change language? Or translate manually?
And have different pages with differents faqs?
Yes this is possible, you will have to built new pages through Visual Composer given in the theme and you can make it easily. If you face any issue we can give you paid help to build-up your theme. One of our experts will spent time with you to set up your theme. Thanks.
Thanks, I’ve solved the FAQs Question. Does it have PO or MO files for translation? Can’t seem to find them.
