586 comments found.
Hello,
I wonder if there is any way to display a contact form on a section, in the home page (I am trying to build an one-page site)?
Thanks.
Hi,
Unfortunately, there is no way to do that using our contact form, as it’s page template, but there are form plugins which comes with shortcodes and you will be able to place them anywhere on the page.
Qode
Thanks!
You are welcome 
I purchased this theme…it looks nice
My problem is with Logo .logo a{ position: relative; display: block; visibility: hidden; }
due to visibility: hidden; cant see the logo
2nd issue is related with video. I am not able to view it in full width.
3rd issue mobile menu is not working.
Is your download is updated on themeforest
Hey,
we can inspect problems on your end if you give us WP admin access to your web site via ticket here: http://qode.ticksy.com/.
Qode
I’m having a problem getting the theme to load inside of wordpress. Are you getting this from anyone else? It keeps giving me an error when I try and load the River.zip folder.
Thanks. Danny
Hey Danny,
maybe your server has max file upload size limit. You can also try to install it via ftp, explained as method 2 in our documentation.
Qode
Thanks.
You are welcome 
Hi,
Not sure if it is due to an updated version of the theme I’m using but I really would like the “loading animation” between pages to be the same as the demo – ie the 3/4 circle that looks like a “C” as it ties in with my brand Clickfire.
Any suggestions? -
Hi,
could you please send us a link to your site so we can take a look at your loading animation?
Best Regards
Qode
The site is only viewable when logged in as it has a “coming soon” page enabled via plugin. I’ve given you logsacces to get in via back via /wp-admin on above-mentioned site via clicking “clickfire”
THnks
Did you submit the ticket? What’s your ticket ID?
147066
Hey,
You didn’t provide access to your web site via this ticket ID.
Qode
Not sure why, or if this is at all helpful, but the Live Preview demo website that uses this template is really slow to respond and is not loading properly.
Hi,
we had a little problem with our hosting service, everything is ok now 
Best Regards
Qode
Hi!
I was wondering if there was a way to sort portfolio items randomly in the Portfolio-widget. My client would like to have 4 random portfolios displayed on her front page, but the readily available sorting options don’t allow that.
-Jyri Björkman
Hi Jyri,
unfortunately, we don’t have that option for now. We will consider adding this option for some of our future updates.
Best Regards
Qode
Bought it and I really like the theme, but the support is mediocre and the documentation really needs help.
Again, great theme, but documentation is really lacking.
Hi,
thanks for your purchase, our support stuff is constantly answering to all tickets that come to our support forum. We are also improving our documentation with every update. Thanks for your note 
Best Regards
Qode
Hi there!
Thanks so much for the amazing theme; I love it!
I wanted to ask though, is there a way to use a YouTube or Vimeo video for the video background sections (as opposed to having to host our own mp4, webm, etc. files?) This would be quite helpful if possible 
Thanks for your time!
Hey,
Thanks a lot 
Unfortunately, that’s not possible at this point, but we will see if we can add that feature.
Qode
Hey there, thanks for your help so far! One last thing!
When I look at this slider on mobile, the text is all fuzzy on only the first side. What is that about?
http://theeventfirm.ca/theeventfirmtest/Hi,
we took a look at your site and on mobile all slides, including texts, look the same. Can you please be more specific about your issue?
Best Regards
Qode
Here’s the image, you can see the text is blurred on the first slide. It’s strange! http://imgur.com/hSDCVsj
Hi,
yes, that is strange. Did you tried setting some other effect on just that slide to see if that will work?
Best Regards
Qode
Hello, I’m having difficulties making my site look like the demo on a new Wordpress 3.8 installation. I have also opened a ticket, #145926, thank you!
Thanks. Just assigned ticket to support stuff. They will address it tomorrow.
Hi again, You have been talking with my developer about improving the performance of the theme. You advised caching wp plugin (wp total cache or w3 super cache) My developer tried it and the speed doesn’t improve and he hasn’t got an clue how to improve the performance/speed of you’re theme.
Now i have a big problem because i spend a lot of money on the developer and you’re theme and i have an site that looks great but isn’t usable because of the poor poor poor poor performance.
https://developers.google.com/speed/pagespeed/insights/the performance of my site gets n 34/100 so my question is this due of my developer of you’re theme. I think the second what do you think.
So how can we fix this because now i have an beautiful site but an site that doesn’t convert because the performance and ux sucks. Its like driving an ferrari with an smart engine. ( and by the way my hosting provider is fine sot that isn’t the problem)
Any suggestion (i als created an ticket)
tnx
Hi,
Our demo site has 87/100:
https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Ftest.qodeinteractive.com%2Friver%2FThis is either problem with your hosting or with something els on your side. Can you share the link to your web site so we can review it?
Qode
Hi,
My logo in footer doesnt show up, do you know whats causing it?
Hi,
could you please send us a link to your site so we can take a closer look at the issue?
Best Regards
Qode
and how can i add info to the header? we typed the content in the widgets but it wont show
Hey,
did you also enable header top widgets in Qode > Header and Footer?
Qode
yes we did, but no luck with it showing up
Hi,
can you please send us a link to your site so we can take a closer look?
Best Regards
Qode
we have som demo content underneath the picture on our blog and we have spent weeks trying to find where it is to delete it.
have any idea where it is located?
Hey,
Could you please share screenshot so we understand what you are referring to?
Qode
This is on all of our blogs. This is demo content, but we cant find where it is on the back end.
It is on our blog section under each blog post
Hi,
Did you check “excerpt filed” when you edit post?
Best Regards
Qode
Yes. That is not a option in our post. Can I send you my login somehow and you can check?
I will start a ticket. Never mind. Thanks
Thank you. What’s your ticket ID?
Hi. How can we edit the header section. Above the navigation bar where it has phone number and social icons?
Hi,
You should go to Appearance > Widgets and add content to Header Right and Header Left widgets.
Qode
Hey there!
1) A quick question regarding the portfolio single page view – how can I make it so that a tall image doesn’t make the two arrows appear too far below the image.
See here for the example on my site: http://theeventfirm.ca/theeventfirmtest/portfolio_page/carolina-and-kyle/ and here’s the example on your side. http://demo.qodeinteractive.com/river/portfolio_page/art-week-2014-malmo/2) How do I control the size of the grey box within which the title exists? It is smaller on your page.
Hi,
1) navigation arrows come after all portfolio content is displayed (images and text with meta data). Unfortunately, their position can’t be controlled from our back-end.
2) you can control title height in Qode -> Header and Footer options page with Title height option
Best Regards
Qode
Hi!
I’m building a site for a client using your theme and I must say I’m quite impressed on the versatility!
I have one question, thoug. Is it possible to add content above contact form in the contact page? I’d like to have some two-column content on the contact page and the contact form below it. Now, however, when I try to add content using the visual composer, my newly created 2-column (1/2 + 1/2) content is placed inside another 2-column (1/2 + 2/3) content which has the contact form in the other, wider column.
Jyri Björkman
Hi Yyri,
thanks for your kind words. That means a lot to us
Our contact page template is made in that way that content of the page that has that template set is rendered on the left side of the page. What you can do is override contact-page.php template in your child theme and change it’s layout any way you want it. 
Best Regards
Qode
Thanks for your quick reply!
I thought that I might be able to change the layout by editing the php file directly but just wondered if there was a way to do it directly in the backend
Maybe an option in your future releases 
-Jyri
Hi,
that is a good proposal.
We will consider adding that to some of our future updates.
Best Regards
Qode
I want to buy your amazing theme, but I have some issues with Firefox (even after a clean install)
1. CPU hogging. It’s probably the Layer slider. Is you demo using the latest version? Maybe something else?
2. Fonts are shown wrong. Look here: https://www.dropbox.com/s/jvihjyyb79jv5gm/Screen%20Shot%202014-01-08%20at%2016.30.06.png
Chrome and FF side by side. This doesn’t only happen with your theme, but a few I’ve tested. Do you have a solution?
Thanks
Hi,
Thank you for having interest in our theme 
1. It is not latest version on our demo, but we regularly update our theme with the newest version. Not sure why you have those behavior. Is this happening with all rest of the pages? With any other theme?
2. Since fonts are integrated via google fonts, sometimes browsers get confused due to some problems of internet connection.
Everything looks ok on our side: http://screencast.com/t/rhpSdsyV
Best Regards
Qode
I have experienced cpu hogging with qoute a few sliders in FF. Maybe 20-30% of them. Maybe an update will fix it. Same goes for the font problem – 20-30% of themes. I have the problem with FF on my Mac and on my windows test system. Anyways, I love your theme and will buy it now, thanks.
Hi,
thanks for your purchase 
Best Regards
Qode
I have purchased the theme and uploaded the root river.zip successfully.. but when I try to import the xml sample data file nothing happens… my import just says “Import Data” but I never get to the complete portion.. I have uploaded the xml file directly to the server via FTP to the uploads folder and still nothing… I have not heard back on a support ticket either.
Anyone with accurate directions would be very much appreciated
thanks
Hi,
You probably need to increase max execution time of your server setup in order to enable import of demo content.
What is your ticket ID?
Best Regards
Qode
The max execution time is 50,000, my memory has plenty of room.. the ticket # is Ticket #143590 if you want to private message me to trouble shoot
Thanks for providing ticket ID. Just assigned your ticket to support stuff and they will address it.
Hello guys at Qode,
I have some questions. Pardon me if they are too much of ignorance.
1- By default, the selection color is red and doesn’t match the color I want for the rest of the website. How do I change it?
2- I can’t seem to add the site logo. With element inspector I can see it is there, but invisible and offset. Is there a certain size or file type that I have to use?
3- I am also having problems with the header resizing feature – It won’t resize, and when I got it to work, instead of resizing, the header just got a little upwards. Maybe this is related to problem #2?
Thanks!! Congrats on the excellent work!
Hi,
1. In Qode Option -> General Options -> Selection color
2. Could you past us a link of your site or submit a ticket on http://qode.ticksy.com/ and pas us a link there so we could take a closer look?
3. Well, definitely you need to open a ticket on http://qode.ticksy.com/ and desribe your problem there, provide us with temp access and support stuff will help you.
Best Regards
Qode
I’ve opened the tickets! Thanks for your quick response!
Thanks a lot. What’s your ticket ID?
Tickets #144543 and #144609
Hi,
we passed your ticket ids to our support stuff and they will answer as soon as possible. 
Best Regards
Qode