1115 comments found.
Hi there
i liked this theme and thinking to buy this. just few questions that are striking in my mind and i want to be clear about them
if i post something in my news feed will be update on social media linked on web page such as twitter, linked in and face book or do i have to change it individually on their pages
secondly i have some documents that i want to keep on website. how can i linked them on my webpage to make an archive of it according to date or topic wise
For the client login tab if client have stored some documents will he have the access to edit,modify and delete option. does it have any data space restrictions
looking forward for your response
Thanks Nazim
Hi,
1) If I understand correctly you mean the social media buttons top and bottom. Those are static buttons but there are many plugins which allows you add share buttons that dynamically changes the urls.
2-3) There is no embedded tools coming with the theme for such process but you there may some plugins that close your needs.
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
Best Regards
How to translate for PT-BR?
Hello,
Please follow this tutorial http://support-rt.com/forums/topic/translating-themes-by-using-po-files/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi friends… I update it the 1.4 Version, but the mobile version is only a white screen and does not load, not know if it’s GoDaddy server problem or your WP theme? I need your help, urgent … assumes that the 18theme is responsive and is optimized Mobile and is not
Hello,
Could you please provide us your website url by opening a support request on our support forum at http://support-rt.com so we can see what is the issue.
Thank you for purchasing my themes.
Best Regards
Hello,
I bought your theme wich works fine.
Just one question for the moment : how could I add tags to product ?
Thank you.
Hello,
Products does not supports at the moment. You can only use categories. But WooCommerce supports tags for its products.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Good night, I bought the theme, how to make the same theme demo?
Hello,
We have a tutorial and sample templates that you can download at http://support-rt.com/forums/topic/tutorial-demo-website-templates-sample-contents/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
How can I make the width of the sidebar larger without messing up the responsiveness of the site?
Hi, That’d be difficult coding since you need to calculate many things including the grid framework. You may want to try columns with template builder 1/3 columns much bigger than the current sidebar, however they don’t have the same functionality such as sticky on scroll.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi, Great Theme! everybody cools, except the mobile version, the responsive on mobile devices it shows Only White Screen, specially iPhone, please, How can i resolve this? :/ http://miamibusinesspro.com/blog/
Hello,
Your version 1.3.1, the current theme version is 1.4. We have fixed some issues on mobile devices with one of the newer version of yours. You can check the change log on the item details page http://themeforest.net/item/rttheme-18-responsive-wordpress-theme/7200532 So, please update your theme.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
If I perform the upgrade issue, all changes and customizations than i did to the template builder will be lost? I’ll have to do it all again?
thank you very much
Hi,
No, you don’t. But having a backup is always a good practice before changing something on your website. There are some plugins such as backup buddy.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Is there some way to eliminate the magnifying on the blog featured images? I see the ability to disable it on portfolio, but not blog and I need to please, thanks!
Hello,
Could you please move request to our support forum so we can provide you some css codes.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
I’d be happy to and I have the email where I registered but I’m not sure of my password and the email that was sent to me doesn’t include it like it says it should when I try to re-register and I keep clicking the reset link but I’m not getting anything?
Hello,
Please check your junk/spam folder, too. Please let us know if it is not there. Thanks.
it was and when I clicked it says the key is invalid so I unspammed and resent and now it’s not coming and I checked in spam too
No worries. Please contact with us with this form http://support-rt.com/contact-with-support-team/ and provide your email address which you used for the forum. We will reset your password.
Hello. How can I change categories filter in portfolio? Now it is sort by name. I would like to sort by ID or date.
Hi,
You can use this plugin to re-order your taxonomies and terms https://wordpress.org/plugins/taxonomy-terms-order/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi folks,
we integrated a slider image (not animated) within the template builder in our subpages. Is it possible to show different slider images on different subpages (without making a new template for every subpage). Or to ask the other way: is it possible to select the slider images within the pages menu.
Thanks.
Jo
Hi Jo,
If you don’t want to use the Template Builder, you can use the “slider shortoce”
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi, What happens to your support site? Thanks
Hi,
We moved our support site to a new hosting and changed the software. It must be working ok now. Thank you.
Hello, great template ! Just one problem : I need orange and not yellow, but on the Styling options / Global Style / Theme Default Color Style I can use your proposition but I don’t find where to create a new set or to change the colors. Can you tell me how to do it please ? Thanks and have a nice day.
Hello,
You can change the primary color of each section inside Styling Options. For example; for default content row, click the “Default Content Area” then select “Custom” for “Color Style”
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
WooCommerce Adding custom tabs and icon?
This is a good theme. WooCommerce continue to improve, I believe that will be the perfect theme
Hi, You can use this plugin to add more tabs https://wordpress.org/plugins/woocommerce-custom-product-tabs-lite/ to your single woocommerce product page but it doesn’t allow to use icons. I have plans to publish a plugin for it, soon.
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
Best Regards
Very much looking forward to the new plug-in
Hi, can you please tell me how to remove the link option of the title and also the date that appears in Blog Carousel in home page (as demo). Thanks in advance.
Regards,
Hi,
You need to customize, /rttheme18/post-contents/carousel-content.php for it.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi, I tried to go into the forum but my password gets rejected. I also tried to register again but the system says my Item purchase Code is wrong. I tried to fill the contact form but it says:
“There was an error submitting the form. Wrong answer for the security question! Please make sure that the sum of the two numbers is correct!”
If im not crazy 5+87 = 92. So I beg you, please, it´s been almost painfully to get a simple answer from you guys. I really need support here. So plea tell me what should I do in order to follow my support ticket i wrote last friday?
Thanks in advance.
Hi,
We changed our forum back-end and you all need to reset your password http://support-rt.com/wp-login.php?action=lostpassword
Thanks, I´m in now.
Regards,
Hi, I seem to have a problem with the Contact Form, I tried to add it and then there’s an error message saying : “rttheme18/rt-framework/functions/rt_shortcodes.php on line 3038”
Link to my site : http://gelapterang.com/contact-us/
Hope you can help me with my problem
Thanks before =)
Hello,
Most probably a php doesn’t have “mcrypt_encrypt” library. You can contact with your hosting provider to enable for your server.
You have another solution which is using Contact Form 7 plugin instead of the default contact form as they are looking similar.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Ok, thanks a lot for your helpful reply =)
how to change a font colors?
Hi,
You can change via RT-Theme 18 > Styling Options. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi, great theme! Need to know how to translate to spanish, don´t want to have a multi language site just translate it to spanish, can you please help me do this? Thanks.
Regards,
Hello,
You can translate with a .po file. Please follow http://support-rt.com/discussion/2247/translating-themes-by-using-po-files
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hello,
I can see that due to I´ve read it many times in this forumThanks for your fast answer. Tutorial says:
“1) open the theme/languages/ folder and duplicate the rt_theme.po file as in your language code. For example; for German you need to re-name it as de_DE.po for Spanish es_ES.po for Turkish tr_TR.po etc. You can find all the codes from this link http://codex.wordpress.org/WordPress_in_Your_Language"
The file es_ES.po is already in my language folder, it came inside theme folder. So what i am asking you is to help me to understand what should I do if steps 1 and 2 on the tutorial are solved. Files es_ES.po and es_ES.mo exists in the language folder already but there´s nothing in the admin panel that i could press to have the site in spanish.
ps: Sorry about my english, i did my best effort.
Regards,
Hello,
I’m not sure what is wrong with your translation file. Have you installed your WordPress in Spanish?
Please use our support forum to get help, our replies will be much faster than this dashboard and easier for us.
Hello, Thanks for answering me. Yes I have installed WordPress in Spanish.
¿?
Solved! I have translated the theme but some things are still in english. How can I translate the short description under the button of each page in the menu bar? Thanks! Regards,
Found it! 
Hello,
I’m glad to hear that you have managed to resolve it. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi, great theme by the way.
The slider height moves up and down depending on the height, is there anyway to make this static?
I have adjusted the height to 400px and ticked both resize and crop but when the slider moves from image to image the height sometimes changes making it hard to read text below.
Hi,
The only way is using same size of images ( width & height ) for the slider. I am aware that it is not the best solution and i will try to a find a better solution in the future, a new slider maybe! You may want to use the use Revolution Slider instead.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi, Theme looks great.
I have a Pre-sale Question:
Is it possible to create 3 sections grid in the Header? 1 long roll with 2 columns. 2/3 + 1/3
Thanks!
Hi belina,
Yes it is possible and easy with default options. You all need to use the widgets inside widget areas that is available for the header then change the header layout via theme options.
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
Best Regards
Wow, you’re fast! Very impressive. Thanks for your reply.
Will then the header look similar to this? https://db.tt/azKJ0VWv
Just below all this, starts the content area.
Hello stmcan, please let me know if the header can look like the image in the link I provided. Thanks a lot!
Hi,
We will update the theme in 48 hours and add this new header design option http://cl.ly/image/162J1u2d0B3r/Image%202014-07-11%20at%2010.12.18%20AM.png
It is possible to have a content layout as shown on your drawing for a template only. Which means you can have those contents only for the page & posts that attached to the template. It can not be visible on your category, search and archive pages.
Thanks.
Hello,
I just wanted to let you know that we added new header styes and the navigation positions. Please check the demo website. Thanks.
I just saw the new template. Loved it! Thanks
Stmcan, in regards to your first reply, sorry but I didn’t understand when you say I can have that layout for the template only but can only be seeing in pages & posts attached to the template and will not be visible in category, search and archives. What you mean is what I describe below?
I will create a template with that layout I showed you for the Home Page only. I will edit/add images to those 3 boxes and I will link them to another page within the website that uses another template. Would this work? I guess it will, right?
Hi,
Sorry about the delay! Yes it is correct! But also, you can use same template for dynamic contents by adding a “default content” module. Lets say; you want have a three pages with same headers but different contents. That is possible with only 1 template. Also, you don’t have to use any template for a regular page that doesn’t have a complex layout or need to alter footer or header content/stylings. It is a powerful tool that will help you in many cases.
Amazing! THANKS!
Hello stmcan, I have been playing around with the widgets First Top and Second Top like you told me. This is regarding my first question in this post. I need my top banner below the menu and logo to have 1 roll with 2 columns. My only widget option to add images within the First and Second Top widgets are the Text widget. Am I correct? The problem is that the images appear, but with lots of space around. Any other way to achieve this look I want? Thanks a lot! The theme is great!!!
Is it possible for you to help me out with this? I tried sending a ticket through the support website but it was nor letting me. Thanks in advance
Hello,
Please create a new template via RT-Theme 18 -> Template Builder. Then add your contents into the Header Contents Row and add “Default Content” module into the template. And assign the new template with any page you want. With this way, you’ll able to control the content place of below the menu.
To be able to get fast and better support, please register to the forum at http://support-rt.com and create a new thread under RT-Theme 18 forums. If you having any problems during registration please use this form to get help http://support-rt.com/contact-with-support-team/ Thank you.
Just wanted to say this theme is AWESOME! For sure the best theme I’ve ever purchased, easy to use with loads of options. Great job.
Hello,
I’m glad to hear that you are enjoying the theme! Thanks for purchasing my themes and this kind feedback, it is really appreciated!
