280 comments found.
Is it possible to add text underneath the Vertical Sticky Sidebar portfolio page? Also, does this theme work with Gravity Forms to use the form styling native to the theme? I’d appreciate knowing this before I buy. Thanks!
Hi,
You can place text below the portfolio page if you edit this template and move text from floating sidebar to bottom.
We didn’t style Gravity forms with this theme.
Qode
Hello? Any update on the ticket.
Hi,
send us your ticket ID and we will forward it to our support stuff.
Best Regards
Qode
Seems I bought this theme making the incorrect assumption that your ‘video background’ section feature had YouTube or Vimeo support like the other themes featuring the same ability.
I haven’t been able to get the local video background to work, and not sure it’s even a viable option for larger videos, my host and many other have very small PHP file limits making that huge hassle and no buffered streaming ability vs using a video service like Vimeo.
Any chance of adding both or one of those options in a future release?
Hi,
we will consider adding this feature in some of our next theme updates. If you have issues with self hosted videos not playing on your site please submit your ticket to http://qode.ticksy.com/ with link to your site and our support stuff will take a closer look. 
Best Regards
Qode
Hello
How can i have more than 3 boxes (with 3 colums) in one page with the Latest Post element ?
Thanks
Hi,
If you choose Boxes style, you have option for 2, 3 and 4 columns.
Qode
yes i know but i have just one line, i want more than one line, as you can see, only 3 of my 6 articles appear http://placelink.net/?page_id=14731
Hi,
Latest posts shortcode has only 1 line. I think this can be changed via code, but please submit ticket to http://qode.ticksy.com/ so our support team can try to help you with that.
Qode
thanks you
pls respond to my ticket, i’ve reopened it, the solution aint working really. I’d request a refund if this doesn’t work out, I however REALLY LOVE THE THEME so please help 
Hey,
What’s your ticket ID?
Qode
232866
my whole site is messed up thanks the support . please really need the site up
let me know if my wireframe can be implemented or not (I was told it’s possible when I asked before purchase) or please just refund, its been too long and I really need my site up and running
i actually ended up deleting the whole thing and reinstalling everything :-/
Hi,
Can you please let us know if that helped and if we still need to reply to your ticket?
Qode
i had to reinstall wordpress and the whole blog actually, not the theme, i have not even installed the theme this time, please have a look
Thanks. We will take a look in the AM.
I just posted a ticket and need assistance as quickly as possible please. I cannot create any external hyperlinks. See the attempts to do so at www.azbirthathome.com/resources.
Hi,
What’s your ticket ID?
Qode
I can’t find it now. It just disappeared .
Found it #240509
I tried to search all tickets by www.azbirthathome.com and couldn’t find any. Can you please try to submit again and post ticket ID here?
I’ve tried other pages with the classic back end and still can’t get any external links to work.
Thank you. Just assigned your ticket to support team. Please note that it’s 7am here and that support will start working at 9am
Great. Thank you!
You are welcome
Hi there, someone attempted to help me today but now has gone silent. Any way someone can get on and help out today (which happens to be my “tonight”)? Thank you
Thanks. Just assigned again your ticket to support team.
Hi Just purchased this theme and am trying to add a behance icon to the top social icons in the header area. Looking at my download files it appears the font awesome package isn’t the newest version available, and doesn’t include the behance icon and others in the 4.1 release of font awesome – http://fortawesome.github.io/Font-Awesome/icons/. I’ve attempted this myself by overwriting the font awesome files in the css folder and fonts folder, and also in the includes folder. No luck as yet getting the fa-behance-square icon to show up… ...any ideas?
Thanks in advance Jeff
Hi,
We will provide update of the font awesome icons with the theme update. We plan update next week
Qode
great, thanks
Loading transitions make pages load at very top of page underneath the menu. Instead of the page starting under the menu it tucks up underneath it clipping off the top of the page. Turn transitions off and the problem goes away. Is there a fix for this.
Also, it will not load some styles of the page when navigating from other menu items, ect. When you hit refresh on the page, it reloads and corrects the issues.
Hi,
We need to take a look and debug the issue. Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access? It might be that some html tag was not closed properly (maybe in widget).
Qode
I added a header title area for my blog masonry page, but even though my set page title is “Blog” it instead shows my Site Title. How should this be fixed? Need urgent answer for this please.
Hi,
You need to make sure you don’t have anything selected in Settings > Reading > Posts Page.
Qode
I already did that. Thanks. But now that the title appeared, the background now disappeared, and the blog title (even though set up correctly in the Qode custom fields) appears in the left, instead of being centered.
Here’s a screenshot: http://awesomescreenshot.com/02e30tyf1f
Hi,
Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem and help you?
Qode
Dear Qode Team,
I can’t figure out how to change the URLs of each page, I asked for your help to implement the framework, which never happened (obviously cuz you guys are so busy) and then you imported your existing demo site, which served little to no help as the visual composer didn’t even pick up those elements when I went to the edit mode.
If you can kindly look up into this matter and help me resolve it, I REALLY NEED SOMEONE FROM YOUR SITE TO HELP ME SETUP THE SITE THE WAY I WANT, I’m a noob and hence I paid for a premium theme to get some support as such.
Ticket no. 232866
Thank you. Just assigned your ticket to support team.
I have not recvd any support so far
Hi,
I am talking now to support team and sorry, it was missed by mistake. They will reply now.
Qode
Hello, I’ve also submitted a ticket last week no response:
http://qode.ticksy.com/ticket/230633 (private) It’s regarding Qode slider with set height being broken in responsive mode.Thank you.
Hey,
Just assigned your ticket to support team
Qode
Hello. I’ve submitted two tickets:
http://qode.ticksy.com/ticket/231935 – urgent for me http://qode.ticksy.com/ticket/231942Thanks. Just assigned them to support team
Hi there,
I am having lots of trouble trying to implement the qode slider to my homepage with images that I am trying to use. Your help would be appreciated!
thanks
Hey,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can help you.
Qode
WPBakery Visual Composer | There is a new version of WPBakery Visual Composer available. View version 4.2.2 details. Download new version from CodeCanyon.
How can I get this? Dont wanna pay for it, please give instructions, with links if possible.
Hi,
You don’t need to purchase it by yourself. We are integrating new versions of Visual Composer and post them in new updates of theme. You just need to wait for new theme version. We are always testing new VC versions with our themes to make sure there is no bugs and conflicts, that’s why sometimes you have to wait.
Qode
Ok Thanks,
Also I cannot locate where to change the image behind the social icons on the home page. I have spent 2 days now, investigating. Can you help?
its a parallax image
my friend that also bought the template helped me right now thanks anyway!
Hi,
Yes, it is parallax image on row.
Qode
There is a new version of WPBakery Visual Composer available. View version 4.2.2 details. Download new version from CodeCanyon.
How can i sort this out?
I dont wanna pay $30
Their instructions say to download bridge, I dont have access to it
Hi,
You don’t need to purchase it by yourself. We are integrating new versions of Visual Composer and post them in new updates of theme. You just need to wait for new theme version. We are always testing new VC versions with our themes to make sure there is no bugs and conflicts, that’s why sometimes you have to wait.
Qode
Hi, is it possible to create a page with right sidebar, and is there a page with this layout on the demo site? Thanks
Hi,
Yes It will look similar as post with sidebar: http://demo.qodeinteractive.com/eden/inteligent-transitions-in-ux-design/
Qode
An error occurred while updating WPBakery Visual Composer: Update package not available.
Hi,
Please read instructions here on updating VC: http://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054/faqs/20685
Qode
Followed the steps and got: An error occurred while updating WPBakery Visual Composer: Update package not available.
Hi,
Try to activate main theme, install plugin and re-activate child theme again.
Qode
I’m waiting for answer for ticket 219467 for over a week now and my site is not functioning as it should be. please help
Hi,
Our support will take a look now.
Qode
Hi,
Does it have an option to add ‘Clients’ showcase as shortcode. Secondly can we change drop-down menu color from black to white
Hi,
If you are talking about client carousel, it has that shortcode
Also, you can fully customize color of menu and sub-menu options.
Qode
Hi broo…
I already submit a ticket: 221234, 222607, 224049, 224061, 24218
please helps
many thanks
Hi,
Thank you. Our support is handling tickets from oldest to newest and will also reply to your tickets
Qode
