Hello, MatthijsIJ.
Thank you for feedback. We’ll fix these issues in the next release of Progressive theme.

Thank you for your feedback. Your opinion is very important for us!

Hello, uca.
We have read you post from the beginning to end, but didn’t find any information about issues, that still exist on your site.
We have checked both of your tickets and found, that we didn’t get a reply from you for 7 days. They were closed according to terms and conditions, specified at the top of ‘Ticket Submit’ page on our support site .
As for static blocks… They don’t require import of demo content. Demo content is required for those people, who want to have a site similar to our demo with all settings, pages, static blocks, products, images etc. If you don’t need demo content, then just copy and paste content of these blocks from our documentation .
As for github and stackoverflow threads… You asked us for help and we provided you required information for solving the issues. Information in specified threads is not related with Progressive theme. It can be useful for users, who have some issues with Magento at all.
As for skype… You asked us for skype and we provided it for you. Did you use it? No.

Obviously I tried to use it since I posted that you haven’t accepted the contact request OR provided a time. I have not responded because it has been long enough and I expect a refund. You have provided absolutely NO helpful information, but I am glad your grammar has improved enough to understand your reply. Hopefully, you’ll start focusing providing answers, instead of making excuses or stating that you’ve provided answers instead of just linking to the same documentation that you include with purchase (which is as poorly written as this theme).

But for those suckers who continue to buy your theme, let’s make this simple:

Here is one of the MANY bugs (that is a DEAL BREAKER and make this theme USELESS for anyone with a REAL store and REAL traffic).

Shipping radio buttons do not reflect selection. So, when a user selects ground shipping or next day, etc. the radio buttons don’t show results.

Majority of customers will abandon shopping cart.

PLEASE tell me HOW THIS IS MY FAULT or WHAT I HAVE TO CODE TO FIX IT or WHERE THIS IS IN YOUR DOCUMENTATION or A SCREENSHOT OF WHEN YOU PROVIDED AN ANSWER to the previous times I’ve mentioned this bug.

Good luck to anyone who buys this theme after reading my comment.

Dear uca,
We have fixed radio button issue in Progressive theme v1.1.3. You can find this information in changelog.

We’ve contacted you via support@itembridge.com

Yay, works great! Many Thanks for the fast help!

You’re welcome

Hello, nutrino.
We appreciate your feedback.
These issues and those you specified on our support site will be fixed as soon as possible.
Sorry for inconvenience.

Hi Is the search box disappearing on mobile resolutions issue resolved?

Hello, Toskolo.
Thank you for feedback. Opinion of our customers is very important for us.

It ’s true you are professional and willing to requests. Congratulations again for the work you are doing

Thank you Toskolo!

Hello, noojii.
Thank you for feedback.
Please follow these simple steps and this issue will be solved:
1. Replace file ‘app/design/frontend/progressive/default/template/checkout/cart.phtml’ with this one: http://bit.ly/1otp0cZ
2. Replace this code snippet in the file ‘skin/frontend/progressive/default/css/magento.css’:

.shopping-cart-table-button #empty_cart_button {
margin-left: 30px;
}

with this one:

.shopping-cart-table-button .action .update {
margin-left: 30px;
}

Yay, works. Thanks!

Thank you for your feedback !

Hello, ezosolucoes.
Please create a ticket on our support site and we’ll help you to achieve required.

Hello, arandle.
All static blocks will be available for you after import demo content.
Moreover, you don’t need to code all of them. Just copy and paste content of required blocks from our documentation.

Your documentation lists incomplete syntax for the static blocks. ALL of it is truncated! I should not have to load 1.5G of demo data just to get the static blocks! You guys should really learn from Ultimo on how to build and document a theme! I still want a refund. I have already purchased the Megatron theme and will not use yours.

Dear arandle,
We appreciate your feedback. Opinion of our customers is very important for us.
We’ll take your information into account and we’ll do our best for making theme and documentation better.

Hello, uca.
First of all please sorry for inconvenience. Please believe, we don’t ignore our customers. For some reasons we were not able to reply you earlier. That’s our fault.
We appreciate your feedback and we’ll do our best for solving all existing issues of Progressive Magento theme as soon as possible.
Please reply on your ticket on our support site.

I completely agree with @arandle below. This is RIDICULOUS!!!!!!!

Loading your demo content IS NOT the answer. You should just complete the code that you sold. NOT start selling stuff that is half done. Then, just ignore us or worse, after days of waiting for responses, just give us half baked, poor responses that get NO WHERE…. Here is a perfect example: I have to go back to your ticketing system to check for you to SAY NOTHING of substance – because YOU just CUT AND PASTED a RESPONSE from SOMEONE ELSE above. ARE YOU KIDDING?

1. WHERE IS MY MINOR CUSTOMIZATION AS PROMISED? 2. WHERE IS THIS GREAT DOCUMENTATION? 3. WHERE IS THIS Z-SLIDER PRO ($70 VALUE) THAT WORKS? 4. WHERE ARE THESE STATIC BLOCKS THAT DO SO MUCH? 5. WHERE IS THE SITE THAT YOU HAVE IN YOUR DEMO?

I’ve bought PLENTY of templates here and many other sites. NEVER, has DEMO files been required. And, never has a author been so promising and sooooooo disappointing.

IT’S EVEN MORE SHOCKING THAT YOU KEEP SELLING THIS TEMPLATE AND RAISING THE PRICE.

BUYER BEWARE!

ISSUE A REFUND!!!! This is the 4th and final time I ask.

Dear uca,
We already checked all your tickets on our support site and found, that you didn’t reply for 5 days. We considered to post screenshots here so, that other people understand, that we do our best for solving all known issues. Here are they: http://i.imgur.com/ZM41yWI.png , http://i.imgur.com/mLeeNmi.png
Now let’s go back for your issues:
1. You didn’t specify any information about required customization. So, how can we help you?
2. Documentation for Progressive theme is available here . Please provide us information about all unclear moments in it and we’ll make it better.
3. As you can see Progressive theme was sold 70 times at this moment. Only 3 our customers let us know, that they have problems with Z-Slider. So, maybe the problem is not in slider?
4. These static blocks are available and can be imported with demo content. We are currently working on import of static blocks without other content and have plans to add this information in the next release of Progressive theme.
5. This site is available for every our customer. We do our best for helping customers to get similar site as our demo.
Glad to help you.

Ok so I really wanted to like this theme, but if you are going to use it on a production site then be warned, it is not production ready.

Pros: 1) It is a nice looking theme. 2) There are a fair number of configuration options. 3) Parallax is nice

Cons: 1) It is an early release. As such, there are MANY bugs. Be prepared to troubleshoot and open support tickets. 2) Support is lacking. This might not be an issue with a polished product, but this theme is not that. Expect to wait one day+ for a response and hope that they are willing to address. My first request was answered promptly, my second request was never updated. They blamed me for the problem, when the issue was clearly with the theme. I am not a Magento novice. 3) They will ask for admin and/or FTP credentials to your site to evaluate and make changes. Perhaps this is necessary, but I am wary of giving out this information to an unknown party. 4) Their ticketing system is very limited. They ask for sensitive data via that system, yet their tickets are public by default. I would not trust them with confidential information. Be careful. 5) Documentation is thorough, but technical. This theme is not for a novice as some configuration (e.g. categories and mega menu pages require coding and or xml configuration)

Some of my issues: 1) At first the category pages were throwing 500 errors on the server. This was a known error that they never made me aware about. I spent a day troubleshooting only to find it was their problem. To their credit, they were able to fix it, but they should have emailed everyone with the theme and prompted us to update. 2) No products were showing in any of my category pages. They blamed this on me. They did so, because when I deactivated their theme the problem continued. This would be understandable if their theme did not also add Code to my site. That code continued to run even after their theme was deactivated. Be warned that this theme uses a hacked version of the Magehouse Slider. This is a good extension but has some known problems with later versions of Magento. The theme developers purposefully hid some of the slider’s configuration options from the Magento admin. In my case, the layer.php file in the slider was looking for min and max values for the slider. It couldn’t find them and so no products were showing. The developers were unresponsive and now I have to fix this problem myself. That’s not what I call good support.

In summary, the theme looks nice, but it is not ready for prime time. If you are an experience Magento developer/themer then it may be worth the price. If you are hoping for a polished theme like Ultimo, then wait a while as this theme isn’t anywhere near that yet.

Good luck! Mike

Dear Mike,
First of all please sorry for inconvenience. Please believe, we don’t ignore our customers. For some reasons we were not able to reply you earlier. That’s our fault.
We appreciate your feedback and we’ll do our best for solving all existing issues of Progressive Magento theme as soon as possible.
Please reply on your ticket on our support site.

Hello, ti6.
Sorry, but your question is not quite clear for us.
Progressive theme uses Magento store core. So, you’ll be able to sell digital downloads as any other products.

Hello, noojii.
Please create a ticket on our support site and provide us information about Progressive theme version, that you are currently using.

Thank you for feedback.

Hello, arshincreative.
Please fill carefully all fields, while creating ticket on our support site.
If you still can’t create a ticket on our support site, then you can use contact form at the bootom of our profile page .

Hello, Cryptkeeper.
If you will have any issues with our theme, then please create a ticket on our support site and we’ll do our best for solving them for you.
Hope you’ll be satisfied with Progressive.

Hello, Toskolo.
Thank you for feedback.
We already added these filters to sidebar. You can find them on our demo.

Dear eprise,
We’ll check your e-mail and wll try to solve specified issues as soon as possible.

still waiting ….

Dear eprise,
We already answered on your e-mail on Thursday (2014/09/18) but still didn’t received your reply.
Please check your e-mail.

Dear bookaruba,
It seems, that your main aim is just to spoil the reputation of our theme but not to solve the issues and create a wonderful site. All “bugs”, that you have specified in the ticket on our support site were related with your inattention, unwillingness for reading carefuly documentation and using third-party extensions, which we didn’t specify yet as compatible with the theme. You ignored our desire to help, when created a first ticket. We closed it because you didn’t reply for 7 days.
We try to make the the theme more user-friendly, more clearer and more easier to use.
As for “SUPER SLOW” site… Please check this link: http://tools.pingdom.com/fpt/#!/LKfTk/http://magento.progressive.itembridge.com/v1/
As for 500 error… It seems, that you didn’t read documentation carefuly. You didn’t create a static blocks, as it is described in first steps of installation guide. That was the reason of this error. We created required static blocks and it solved this issue.
As for styles of login and registration pages… ‘One Step Checkout’ extension, that is currently installed on your Magento, overrides styles of Progressive theme. We already solved this issue for you.
As you can see, we are currently working on solving issues for you. We want to solve all all of them and make your site work.
That’s what we want to achieve because every our customer is very important for us.
Please be patient and we’ll do our best for solving all issues, that you have specified.

The main aim is to warn people not to buy this theme because it’s not what it seems to be. I have de-installed it and changed to on other more professional theme.

Dear bookaruba,
We have proposed you to install Magento and Progressive, so that you can see that all features of the theme work correctly. Unfortunately we didn’t get a reply with required information from you.
Please don’t make any conclusions, because actually you have rejected of our help.

Hello, matagr.
1. Progressive works correctly on Magento v1.9.0.1. We are currently using this version on our demo.
2. Sorry, but theme doesn’t support RTL right now.