205 comments found.
Is it possible to add multiple Master sliders on one page? When i put two sliders on one page, it just loads the first one.
Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide site url so they can check on it directly 
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
i downloaded the demo data and looking to try and set up the slider showcase, i uploaded that data as well but i cant figure out how to make the slides move like the one on the demo. the one you have set up the slide move left to right but when uploading the demo version it moves up and down and ive tried few different things but i cant figure out can you please let me know what settings i need to change to make like yours
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide site url + wp access so they can look directly
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Presales – I am interested in buying this theme. I see you can set a video background in the slider. But when it reaches the video, it plays for 15-20 secds and then stops, also, the slider stops. Why is that?
Is there a way to set the video as background for the other sliders? Is it possible to get a demo account to see the WP admin side?
Let me know.
Thank,
Hi,
1. Actually you can set it not to stop in slider setting as well 
2. Not sure what the question is but you can set video as background on any slider you want.
3. Sorry we don’t have test site but you can see all of admin panel screenshots here : http://themeforest.net/theme_previews/7921603-versatile-responsive-multipurpose-wp-theme?index=4&url_name=versatile-responsive-multipurpose-wp-theme
Thanks for interest by the way
Dear
Please help us to do Personnel Slider – home page
how i add images & Details on Personnel Slider Thanks & regards
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Hello, I have two questions regarding the Master Slider – I am having issues at this development site: http://insassoc.com/newsite/
1. The slider images are 1200×300 but it seems to only be displaying about 1050 in height and cutting off the top. I have tried re-sizing the images, but it continues to cut off the top further. Am I doing something wrong? Are there specific dimensions the images need to be?
2. I have a similar question regarding the preview. I uploaded a preview image, but it is not displaying below it as a preview.
Thank you in advance.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
How can I change the strings on the theme? I need to change “buy now” text on price table.
Thank you!
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
How can I install the Layer Slider?
Thank you!
This theme come with only Master Slider, if you need Layer slider, you have to purchase it here : http://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin-/1362246
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Hi, is it possible to disable the related YouTube (or Vimeo) videos at the end of the video slide (Master slider)?
Thank you
Never mind, I solved it by adding ?rel =0 at the end of the YouTube video URL. Thanks
Hello, when i paste the html code into the column service the code doesn’t work,but when i paste the code into a page or a post,works fine,why does this happen?My Ticket: #302400 i submitted a ticket yesterday and give you the code. could you help me with my issue?
Hi there,
Seems like your code just crashed the support ticket as well (I’m letting the owner of support system to inspect right now.) However, which code you put in the column service? Can you give me here? Or you may create a new ticket in support site and put the code in http://snippi.com/ and provide the link to your code in the ticket.
Hi,
We created a portfolio page and select two portfolio categories but when we publish the page, it displays all portfolio categories. When we select only one portfolio category, it works without any problem.
I am not sure if it will effect the theme but; - We installed WPML to translate content in 2 languages. - We translated the page and portfolio categories to Turkish and our default language is English.
Do you have any idea if there might be a conflict with WPML or what’s wrong with our page?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Pre-sales question.
When I scroll down I want the header to disappear off the screen. Is it possible to make the header non-sticky?
Hi,
Yes you can set that easily
Hi,
My client is interested in your theme but as we could not find them wondered if you have social media buttons?
If so can they be applied to the heading bar as well as in the footer?
Thank you in advance
Hi,
We have social icon(using FontAwesome) Well, actually we have it in top bar as well. see this link > http://themes.goodlayers.com/versatile/?topbaron
Cheers!
Thank you very much.
One last question if we use video on the site is there an image page or something else for people viewing on older Internet Explorer versions e.g. IE6?
Thanks
Hi,
Sorry I’m not sure about it as well We don’t have any tool to test IE6 anymore. Also IE6 is very old now. I think it won’t look good at all in modern website.
Cheers!
Hello, I would like to know if the theme is compatible with NextGen Galleries and JetPack
Thanks
Hi,
We haven’t tried with those plugin but yes, it should be fine if they’re created with best practice of creating plugin.
Hi. I modified CSS and HTML to change the hangul font. But it is not changed. What should I do?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
I’m interested in purchasing this theme but I’m having some trouble with the top header and personnel slider, they are stuck with the spinning loader. Any idea why that’s happening? Thanks.
hm,
that’s fine on me.. Can you try to switch internet connection, browser or computer? Not sure that it happens on your side only or not
Hi, what is the reason for using the “old” Font Awesome 3.2.1 in your themes: http://fortawesome.github.io/Font-Awesome/3.2.1/cheatsheet/ instead of the “new” Font Awesome 4.2.0 version: http://fortawesome.github.io/Font-Awesome/icons/
!?
Hi,
it was because of IE7. the new one doesn’t support IE7 but however, we’re planning to update to FontAwesome4.2.0 as well. We will drop IE7 for FontAwesome soon.
Cheers!
Cool! Looking forward to it
Where is the navigation syntax in margin-top:21px from? it’s inconvenient for other logo hight.
<div class="gdlr-navigation-wrapper" style="margin-top: 21px;" />Is there some idea to change it instead of edit theme file? it’s not being able for changing by css file(I use child theme)
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Sure, thank you. Great work.
Regards
Hi,
Yes, the theme supports WPML for sure
Hi, is there any tips to copy a page from your demo content to a new page?
In this case, you have to use the plugin ‘duplicate post’ plugin to duplicate pages
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Thanks.
hello,
something went wrong with master slider, when its enabled the whole website goes blank, just a white blank page
it was working perfectly yesterday, please help ASAP
thank you
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
