Hi, thank you very much for purchasing Finely. Please could you raise a ticket on our support desk (https://cosmiclabs.ticksy.com) and let us know the URL of your site and also please attach the contents of your settings.php file so we can check for any issues.

Many thanks, CosmicLabs

Hi, thank you for replying, I tried to reach out to the link provided but it is not working, it says that the website is under maintenance. Any other place where I can reach out to?. The website I’m trying to get to work is axend.co . Thanks!

Hi dave99,

Thank you for your interest in Finely. It’s very easy to hide the countdown – all you need to do is change one setting and its hidden automatically.

I hope this helps.

Kind regards, CosmicLabs

Thank you for purchasing Finely. In order to add a phone number field to the contact form, quite a few files need to be changed. Please could you submit a ticket on our support site https://cosmiclabs.ticksy.com/submit/ so that we can explain the changes in more detail and send you the altered code more easily.

Thanks

Hi easyjet,

Thank you for purchasing Finely, I’m sorry to hear you’re having trouble with the contact form – and I’m sorry we couldn’t reply to you more quickly.

There are several possible causes that could prevent the contact form from working – either there is a small error in one of your files, there is a problem on your server which prevents emails being sent, or if you are running the files locally (i.e. not on a web server) the contact form won’t work.

If possible, please can you submit a ticket at https://cosmiclabs.ticksy.com/submit/ and please do the following:

1). let us know the URL to your site 2). attach your settings.php file

Using this information we will take a look over everything and check for any problems with your site or files. If we find an issue, we should be able to explain a solution to you relatively quickly. If your files are fine and there is still something preventing the contact form from working, we’ll work with you to sort it out.

Many thanks, James

Just wanted to let you know – the latest update is finished and has been submitted to Themeforest. It should be available to download within the next few days.

As soon as the latest update is available to download, we will release instructions about how to update to the latest version without losing your content or settings. Please check back here to see a comment including instructions.

Thank you very much for the quick fix. We were just notified that the new version is available for download. Regarding instructions: just replace the js-scripts?

Hi imig, you can find the instructions here: https://cosmiclabs.ticksy.com/article/4810/

Because we bundled some other changes/fixes which had been requested from other users into one larger update, quite a few files have changed, so you’ll need to follow all of the steps in the above guide in order to have everything working properly.

Let us know if you need further support.

Disculpe. Ya me funciona.

Just to clarify, the $yourEmail and $myEmail variables are where you set the email address which the contact form or email subscriptions will be sent to (i.e. your address where you want to receive the emails).

I hope this helps, please let me know if you need anything else.

Thanks

Solucionado. Muchas gracias por todo.

Thank you very much for the kind words, glad you like it!

No problem. I hope you got it all sorted out.

Yes it worked! one more question: wheb opening up my website i dont see the preloader, but its set to on in custom.js.

Any suggest?

Hi,

Please submit a ticket to our support desk at https://cosmiclabs.ticksy.com or email us at support@cosmiclabs.co.uk.

When you contact us, please give us a link to your site. We’ll be able to take a look and hopefully find what the problem is, and offer you a solution.

Thanks

Somehow I got it to work. But it take very long to load the success messages / error message. And the screen shows successful but it didnt sent any email over to mine.

Please advice.

Alignment of the messages are out as well.. Tq.

Hi, thank you for purchasing Finely.

I’m not sure why the form is going so slowly. Please get in touch with us at support@cosmiclabs.co.uk so we can ask you some more detailed questions to help solve the problem.

The alignment issues on your site are caused by styles from Finely still being used in the CSS you imported, which isn’t neccessary for your template. Try changing some styles such as the width and margins to try and sort this out.

Thanks

No problem, glad you got it fixed.

Try opening the countdown.js file, then at the bottom of the file delete the two instances of this code:

if ($(window).height() < $('.title').outerHeight()) {
    $('.mini-container.main-mini-container').css("height", "auto");
    $('.section-main').css("height", "auto");
    $('.title').addClass('smallHeight');
}
else {
    $('.mini-container.main-mini-container').css("height", "100%");
    $('.section-main').css("height", "100%");
    $('.title').removeClass('smallHeight');
}

This code is inside $(window).resize(function() and $(window).load(function() at the bottom of the file, make sure to delete the above section of code from each function.

Hopefully this will solve your problem. If it doesn’t, please send a link to your site to support@cosmiclabs.co.uk and we’ll do our best to find a solution to the problem.

Thanks

Thank you just what i needed

No problem

Hi,

Thank you for purchasing Finely.

All of the settings for the contact and subscribe forms are in the settings.php file. The places where you need to enter your email are labelled with code comments.

Please refer to this section of the documentation for more information: http://cosmiclabs.co.uk/demo/finely/docs/#contact

If you would like further assistance, please contact us at support@cosmiclabs.co.uk

Thanks

Thank you so Much! This is the best support I have seen in years!

You deserve more than 5 stars! Please release a full Website template, we LOVE your style and CLEAN code. Really impressed man, thank you and GLWS!

Thank you very much for the kind words, and for the very nice review! We’re so glad you like our items

Our next couple of templates will still be Under Construction sites, but we have plans for full templates at some point in the relatively near future.

Thanks again for the nice feedback!

Hi,

Thank you for purchasing Finely.

Unfortunately the background video won’t work on any mobile device, due to restrictions from the devices and YouTube. However, the Finely script should automatically revert to the slideshow background if you have the video enabled but view the site on a mobile (so that you don’t see the constant loading screen) – for some reason from your description it sounds like the revert to slideshow background is not working on Blackberry devices. I’ll take a look to see if I can find any bugs in the Finely code, and will let you know if I find a solution.

Thanks

Hi,

To change the language of the countdown, open up the countdown.js file, and look for a section of code (lines 28-31, under the code comment about languages) which contains lines of code like this:

if (days == 1) { element.find(".time_Days").text("day"); } else { element.find(".time_Days").text("days"); }

This is the JavaScript which updates the text of the countdown. To change the language, edit the .text("day") and .text("days") values. There are two different versions to include the plural words (i.e. so when only 1 second is left, the text shows ‘second’ – whereas other times it displays as ‘seconds’).

Repeat the steps above for each line of code in that section – for days, hours, minutes and seconds.

We realise this isn’t the easiest way to change the countdown language, and that the HTML code can be a little misleading – we will aim to provide a better solution to this problem in the next update of Finely.

If you need further help with this, please contact us at support@cosmiclabs.co.uk.

Thanks for the kind words, and I hope this helps.

Perfect! It worked like a charm. Thank you! Very clean code otherwise Please release some full website templates, we love your work and we’d like to get some more of it. Thanks!

Glad it worked, and again thanks for the kind words

We’re working on some new templates – stay tuned!

Hi,

Thank you for purchasing Finely.

We’ve checked your site and found the problem – you’ve changed the font family to Lato throughout your site, but haven’t updated the Google Fonts Import code – which means any devices which don’t have Lato installed already will see the default Arial font.

Look for this line in the header of your index.html file:

<link href="http://fonts.googleapis.com/css?family=Montserrat:400,700%7COpen+Sans:300,400" rel="stylesheet" type="text/css">

Change it to this (I’ve added in Lato for you):

<link href="http://fonts.googleapis.com/css?family=Montserrat:400,700%7COpen+Sans:300,400%7CLato:400,700" rel="stylesheet" type="text/css">

Hopefully this will sort out the problem for you. If you need further support, please get in touch at support@cosmiclabs.co.uk for more detailed help.

Thanks

Thanks for the help, I was wondering if I could change the loader from the white squares to crowns? I have a vector image of a crown I would like to use – if possible.

You can either use your own GIF animation for the loader by editing settings in the custom.js file, or you could add crowns to the spinning squares by editing some CSS.

If you’d like assistance with this, please let us know at support@cosmiclabs.co.uk.

Thanks

Thank you very much, glad you like it

Hi issmata,

Thank you for your kind words about Finely, and please accept our apologies for being slow to update the change log.

This update is fairly critical, as it fixes some bugs with the video background. If you don’t use the YouTube video background, don’t bother with this update. However, if you do use it, it’s recommended that you update to this version.

You can update Finely without having to start from scratch – all you need to do is download the update from Themeforest, then copy the css/style.css and js/jquery.mb.YTPlayer.js files, then upload those two files to your server, replacing the old versions from your current site. Provided you haven’t edited the style.css file, this won’t affect your content. If you need further help doing this, get in touch with us at support@cosmiclabs.co.uk.

Regarding the contact form – thank you for your suggestion, however Finely already has a spam prevention system in place which reduces the need for Captcha. It has a hidden input which is not visible to users, but is still seen by spam-bots. The contact form only goes through when this input is empty (which proves a real user) – so when an automatic spam-bot comes along and fills every input up with spam URLs and text, the form will not validate (read more here: http://nfriedly.com/techblog/2009/11/how-to-build-a-spam-free-contact-forms-without-captchas/ ). This means the server is able to tell between humans and spam-bots, stopping almost all spam emails going through. I hope this meets your requirements – although please let us know if you feel this is not working strongly enough and you are still receiving spam messages – we’ll talk you through some alternate spam prevention methods.

Thank you again for your kind words and feedback. If you ever need any support or have other suggestions or bug reports, please feel free to get in touch at support@cosmiclabs.co.uk.

Thanks

That’s great. Thanks for the quick and thorough response!

No problem. Thanks

It’s ok, you can remove the countdown from Finely. If you need help doing so, contact us at support@cosmiclabs.co.uk and we’ll explain how.