27 comments found.
I bought this theme today, thought of putting using it in Wordpress. But it contains all html files. Need help
Dear Customer,
You have bought NORMA | Clean & Responsive HTML Theme, which is the HTML template. Unfortunately, it is not compatible with Wordpress. You should edit the HTML files on your PC and then upload them to the server.
Best Regards,
Dear Customers,
In case you have issues accessing our support website https://themerex.ticksy.com/, feel free to contact the support operator directly via email at mooremel30@gmail.com, specifying your purchase code. Please take our apologies for any inconvenience caused.
Best Regards
Hello, I bought this theme with you, but in that time the theme link was: https://themeforest.net/item/norma-clean-responsive-wordpress-theme/5372544 Well, I need an update to my Revolution Slider, since it has security issues. Can you send me the new revslider.zip file? Thank you
Dear Celula,
I see. Could you please submit the pre-sales ticket at https://themerex.ticksy.com/ and we will email you the last version of Revolution Slider.
Best Regards,
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket at this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com. Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Dear Customers,
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email mooremel30@gmail.com
Best Regards,
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
In case you had any issues submitting support tickets or using our support ticket system recently, please do not panic. All you need to do is either to create the ticket again or send your request to _Presale questions category which does not require purchase code verification.
Unfortunately, the issue occured for some reasons which were beyond our control, though we continued assisting you in comments and pre-sales tickets all this time.
Please take our apologies for any inconvenience caused.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies.
Best regards.
I have submitted a support ticket, and could really use some quick feedback on my question. Thanks, and I love the theme!
Thank you for your kind words.
Have a nice day!
How can i change the wide layout to boxed format and disable the customizer.
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
Is there content management system (CMS) to update the data on the html version?
Sorry, I didn’t quite understand your questions. CMS themes and HTML templates are completely different products.
I mean panel admin to update data in html theme
html templates dont have admin panel, maybe you need a CMS theme
How easy is it to change the color scheme for this theme? Sorry, but I can not find this info in the documentation.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
This is a pre-sales question, therefore I can not post it via the ticket system, unfortunately.
You can change colours in styles.css file(you can make changes to it directly via wordpress editor), if you meet any difficulties or have some questions our support team will be glad to assist you.
You could use tickets without a purchase key. You simply need to select the ‘pre-sale’ category.
Thanks
I need to change Logo by an image and I want to be always above the slide. What must I do? I try with z-index in logo div
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
Bought the wrong theme for wordpress needed. which tools I use to edit this? I do not have much experience.
We are only authors, and the seller is Envato, so all questions regarding the sales, product exchange etc should be asked to Envato.
I’d like to purchase your template but i have couple of questions. Does it come with any icons (e.g. social media; icons under services, red drops)? Is the contact form working?
sure, our theme has all of it)
Your support system does not work. Tried submitting a ticket and got a 503 and 404 error.
The boxed style does not center in screen resolutions higher than 1600×1050. Can you recommend a fix?
Hi,
On our demo we haven’t any issues with high resolutions. Can you give us link to your website to check? Also, try again create ticket – I think it was a temporary problem.
Our ticket system works fine. ThemeForest theirselves have had some technical issues with purchase keys. Perhaps, that is the reason. Please, send me your purchase code. I will test how it works.
I want to purchase this theme. Would you be able to provide me the XML to install like your sample here so I can change with my info?
Please let me know….thank you!
Hi! Sure, the demo is included to the theme pack. Thanks
how can I search page
have a good day!
Hello,
Sorry, we don’t check queries left in comments and do not process them via email either. Please, use our support system. Just click on banner “Support Sys” on the item page.
Thanks
hi how to change full scree layout to boxed style. in code where i need to change.
Sorry, we don’t check queries left in comments and do not process them via email either. Please, use our support system. Just click on banner “Support Sys” on the item page
