696 comments found.
Hello, just a pre-purchase question. I’m looking all the demos with my smartphone (4” Android Gingerbread). The menu takes all the screen and it doesn’t go away in anyway, so I can’t see the website under the menu. It’s bug? And it’s possible to fix it? Thank you, Nuvole
Hello Nuvole,
We tested with several android devices including sony, samsung smart phone and tablet and htc, also all ios devices. It works fine! Maybe it is a temporary issue. By the way, Gingerbread is an old version of android (relatively), there are almost 14 new versions released for android after Gingerbread. I’ll test with that version though, if i can create a test environment.
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
Best Regards
Hi, I decided to buy rt18 but rt19 has new futures. I will showcase children park products in the new project. Can we make rt18’s thesame product showcase with rt19? Which theme will you sugesst 18 or 19 ? Thanks
Hi,
RT-Theme 19 has a bit more features for product showcases, especially for single product pages. But the main difference is the design. I’d recommend RT-Theme 19 for a catalog of children park products. Thank you.
Best Regards.
Can we make rt18’s thesame product showcase with rt19? And can we make picture galery in product page 2×0r 1.5x larger? THE PRODUCTS ARE PLAYGROUND PRODUCTS. mY ENGLISH IS NOT GOOD I AM SORRY.
The product page must be like http://rttheme18.demo-rt.com/product-detail/product-name-9/ and the picture box must br 1,5x larger is it posibble in rt 19?
If you want to have horizontal tabs with RT-Theme 19, you have following options. But the design can not be same with RT-Theme 18
http://rttheme19.rtthemes.com/product-details/product-with-horizontal-tabs/http://rt19-demo8.rtthemes.com/product-details/product-with-horizontal-tabs/
Great theme as usual from you guys! Always excited to see a new one released from you. It is possible to have video backgrounds with this theme I would like 2 videos on a loop full width at the top of the website.
thanks
Hello,
I’m glad to hear you like it! You can use Revolution Slider to put a video slider instead of the demo sliders, you can make it full height or full width. Also, the theme has a native option to add a video background for entire body. We will add video background option to content rows like parallax backgrounds with one of the future updates however if you don’t want to wait there are a couple of Visual Composer addons sold on CodeCanyon that can help you today which also compatible with the theme.
Please feel free to ask if you have any further questions. Thanks a lot.
Best Regards
Hi is there a way to get info in the top_bar?
thanks
Hi,
It is only possible by customizing header-layout1.php but remember the place reserved for mobile logo and mobile menu icon.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi,
How to translate the “RT-Theme 19 Product Options” line, that is on product pages just about the tabs named “Product Info”, “Free Tab 1”, “Free Tab 2” etc. Really need to change your Theme Name in this area. It’s not in the language file, so I have tried searching in different theme folders and files – without luck though. Pls help:)
Hi,
Sorry, It seems we forgot to add those string to the po file. I will update theme soon and this issue will be covered also. If you have hurry about it, please open a thread on our support forum so i can provide you necessary files in advance. Thanks.
Hi I want to remove the search bar from the menu, but i cannot find this option on customiser
thanks
Hi,
You can do it via Theme Customizer;
1) For vertical menu layout, go to Styling Options -> Sidebar Elements / Shortcut Bar
2) For horizontal menu layout, go to Styling Options -> Shortcut Buttons
http://docs.rtthemes.com/#article-869If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi,
Really am impressed with this theme – it’s so easy to work with! Well done!
I have 1 question. Is it possible to change the image sizes on the grid-product view ( like shown on this page: http://rt19-demo7.rtthemes.com/our-products-grid-view/ ). All my product images are rectangular, so I need the images to be wider than they are tall in det grid product view. (something like w250 x b160 pixel).
Hope you have a solution for it:)
thx!
Hi,
You can control your thumbnails in two ways;
1) For a listing page like this http://rt19-demo7.rtthemes.com/our-products-grid-view/ that created with shortcodes or visual composer, you can control it by using the module/shortcode settings. Edit portfolio posts module, then click the “Featured Image” tab and set 480×480 with “crop” selected. The image width must be minimum 480px because of mobile devices. Remember that those images will be 100% width regarding to their containers. (how to change a module setting via visual composer point 17 at http://docs.rtthemes.com/#article-764 )
2) And if you are actively using the portfolio categories ( http://rt19-demo7.rtthemes.com/portfolio/furniture/ ) You need to do same for them via theme customizer. Please consult http://docs.rtthemes.com/#article-898
For further helps and support, please use our support forum at http://support-rt.com
Thank you
It worked, thanks!
Hi,
In your documentation, I can’t see exactly what language plugin it is you’re descriping when you talk about “WPML” or “Wordpress Mulit Language Plugin”. When I’m searching for these 2 names on wordpress.org I get tons of suggestions, but none of that specific name and none that has enough installs or good rating for me to think, that must be the Plugin you’re mentioning in your documentation.
Can you pls send me a link for direct download to this plugin (“The multilingual CMS” version, please).
Thank You
Hi,
It is a popular premium plugin, you can find it https://wpml.org/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
thx!
I am having an issue installing demo data with many files failed to import.
I have installed and activated Resolution Slider, RT-THeme 19 Extensions Plugin, WooCommerce and WP Bakery Visual Composer.
I am getting the following output.
Please advise.
Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import Failed to import “city”: Invalid post type Failed to import “pattern”: Invalid post type Failed to import “vase-background”: Invalid post type Failed to import “logo”: Invalid post type Failed to import “lamp”: Invalid post type Failed to import “lamp2”: Invalid post type Failed to import “light-bulb”: Invalid post type Failed to import “white chair and lamp on grey”: Invalid post type Failed to import “white commode with stack of books and flower pot”: Invalid post type Failed to import “Chair with cushion in a room with staircase”: Invalid post type Failed to import “Contemporary tv wall furniture, minimal white living room”: Invalid post type Failed to import “Lamp shade”: Invalid post type Failed to import “Three modern vases”: Invalid post type Failed to import “minimalist dining room”: Invalid post type Failed to import “Interior concept”: Invalid post type Failed to import “product-9”: Invalid post type Failed to import “product-10”: Invalid post type Failed to import “product-background”: Invalid post type Failed to import “favicon”: Invalid post type Failed to import “face-2”: Invalid post type Failed to import “face-3”: Invalid post type Failed to import “face-4”: Invalid post type Failed to import “face-5”: Invalid post type Failed to import “face-6”: Invalid post type Failed to import “face-7”: Invalid post type Failed to import “face-8”: Invalid post type Failed to import “face”: Invalid post type Failed to import “graphics”: Invalid post type Failed to import “header-sample”: Invalid post type Failed to import “portfolio-1”: Invalid post type Failed to import “portfolio-2”: Invalid post type Failed to import “portfolio-3”: Invalid post type Failed to import “portfolio-4”: Invalid post type Failed to import “portfolio-5”: Invalid post type Failed to import “portfolio-6”: Invalid post type Failed to import “portfolio-7”: Invalid post type Failed to import “portfolio-8”: Invalid post type Failed to import “portfolio-9”: Invalid post type Failed to import “portfolio_header”: Invalid post type Failed to import “polar fleece sweater”: Invalid post type Failed to import “Hat isolated on the white background”: Invalid post type Failed to import “Pair of female shoes”: Invalid post type Failed to import “hat on the white background”: Invalid post type Failed to import “box on the white background”: Invalid post type Failed to import “Female soft bag”: Invalid post type Failed to import “Brown stylish men’s belts coiled.”: Invalid post type Failed to import “Elegant sunglasses isolated on the white”: Invalid post type Failed to import “Man’s watch”: Invalid post type Failed to import “girls-with-a-bike”: Invalid post type Failed to import “happy-woman-holding-a-bag”: Invalid post type Failed to import “happy-woman-holding-a-bag-2”: Invalid post type Failed to import “girls-with-a-bike2”: Invalid post type Failed to import “Interno con tavolo e sedie”: Invalid post type Failed to import “post-image-2”: Invalid post type Failed to import “living room”: Invalid post type Failed to import “Living room”: Invalid post type Failed to import “”: Invalid post type Failed to import “lamp on the table with white wall background”: Invalid post type Failed to import “280×600”: Invalid post type Failed to import “vases”: Invalid post type Failed to import “Interno con tavolo e sedie”: Invalid post type Failed to import “box-image-1”: Invalid post type Failed to import “modern minimalist lounge”: Invalid post type Failed to import “white commode with stack of books and flower pot in bright minimalism interior”: Invalid post type Failed to import “row-background-2”: Invalid post type Failed to import “slide-1.jpg”: Invalid post type Failed to import “slide-image-1.jpg”: Invalid post type Failed to import “slide-image-1.png”: Invalid post type Failed to import “lemon-tree.png”: Invalid post type Failed to import “lamp.png”: Invalid post type Failed to import “books.png”: Invalid post type Failed to import “woman-1.jpg”: Invalid post type Failed to import “shop-slider-sample.jpg”: Invalid post type Failed to import “woman-3”: Invalid post type Failed to import “signature”: Invalid post type Failed to import “mt-sample-background”: Invalid post type Failed to import “OUR PORTFOLIO”: Invalid post type Failed to import “CONTACT US”: Invalid post type Failed to import “OUR PRODUCTS”: Invalid post type Failed to import “BLOG”: Invalid post type Failed to import “HOME”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “Our Products – Masonry Layout”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “Product Categories”: Invalid post type Failed to import “Our Portfolio”: Invalid post type Failed to import “Our Portfolio”: Invalid post type Failed to import “Our Portfolio”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “Portfolio Categories”: Invalid post type Failed to import “SHOP”: Invalid post type Failed to import “Shop Categories”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “Terms of Use”: Invalid post type Failed to import “Privacy Policy”: Invalid post type Failed to import “Shop”: Invalid post type Failed to import “Shop”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “Blog Masonry”: Invalid post type Failed to import “”: Invalid post type Failed to import “Home Page Sample 5”: Invalid post type Failed to import “Sample Page”: Invalid post type Failed to import “Home Page”: Invalid post type Failed to import “Blog”: Invalid post type Failed to import “Our Portfolio”: Invalid post type Failed to import “Our Products”: Invalid post type Failed to import “Contact Us”: Invalid post type Failed to import “About Us”: Invalid post type Failed to import “Home Page Sample 4”: Invalid post type Failed to import “Home Page Sample 3”: Invalid post type Failed to import “Home Page Sample 2”: Invalid post type Failed to import “Home Page Sample 1”: Invalid post type Failed to import “Home Page Sample 6”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “THEME FEATURES”: Invalid post type Failed to import “”: Invalid post type Failed to import “Shortcodes”: Invalid post type Failed to import “Our Products – Grid Layout”: Invalid post type Failed to import “Our Products – Custom Layout”: Invalid post type Failed to import “Our Portfolio – Grid”: Invalid post type Failed to import “Our Portfolio – Grid 2”: Invalid post type Failed to import “Our Portfolio – Masonry 2”: Invalid post type Failed to import “Shop”: Invalid post type Failed to import “Cart”: Invalid post type Failed to import “Checkout”: Invalid post type Failed to import “My Account”: Invalid post type Failed to import “Shop Page With Custom Layout”: Invalid post type Failed to import “Shop Page With Custom Layout 2”: Invalid post type Failed to import “Blog Grid”: Invalid post type Failed to import “Blog Full-Width”: Invalid post type Failed to import “Blog Custom Layout”: Invalid post type Failed to import “Home Page 2”: Invalid post type Failed to import “Home Page 3”: Invalid post type Failed to import “Home Page 4”: Invalid post type Failed to import “Home Page 5”: Invalid post type Failed to import “Testimonials”: Invalid post type Failed to import “Pricing & Compare Tables”: Invalid post type Failed to import “External Video Sample”: Invalid post type Failed to import “Self-Hosted HTML5 Video”: Invalid post type Failed to import “Portfolio With Photo Gallery”: Invalid post type Failed to import “Portfolio Item With Slideshow”: Invalid post type Failed to import “Portfolio Item With Slideshow Sample 2”: Invalid post type Failed to import “Portfolio Item With Custom Layout”: Invalid post type Failed to import “Self-Hosted Audio”: Invalid post type Failed to import “Portfolio Item With Custom Layout 2”: Invalid post type Failed to import “Portfolio Item With Custom Layout 3”: Invalid post type Failed to import “Gallery Post Type”: Invalid post type Failed to import “Post With Image Slideshow”: Invalid post type Failed to import “Consectetur Adipiscing Elit”: Invalid post type Failed to import “Proin Pulvinar Viverra Dictum”: Invalid post type Failed to import “Nullam Eget Mauris Quis Sem Laoreet”: Invalid post type Failed to import “Fusce Pretium Nisi Purus”: Invalid post type Failed to import “Suspendisse Sondimentum Diam”: Invalid post type Failed to import “Aenean Commodo Ligula Eget Dolor”: Invalid post type Failed to import “Tabular Contents”: Invalid post type Failed to import “Accordion Contents”: Invalid post type Failed to import “Our Team”: Invalid post type Failed to import “Hello world!”: Invalid post type Failed to import “Product With All Elements”: Invalid post type Failed to import “Product With Horizontal Tabs”: Invalid post type Failed to import “Product With Vertical Tabs”: Invalid post type Failed to import “Product With Right Vertical Tabs”: Invalid post type Failed to import “Product With Accordion Contents”: Invalid post type Failed to import “Product With Custom Layout”: Invalid post type Failed to import “Elegant Sunglasses”: Invalid post type Failed to import “Lether Jewellery Box”: Invalid post type Failed to import “Brown Stylish Men’s Belts”: Invalid post type Failed to import “Traditional White Hat”: Invalid post type Failed to import “Wool Beanie Hat”: Invalid post type Failed to import “Female Soft Bag”: Invalid post type Failed to import “Brown Winter Boots”: Invalid post type Failed to import “Man’s watch”: Invalid post type Failed to import “Polar Fleece Sweater”: Invalid post type Failed to import “Self-Hosted Video Post”: Invalid post type Failed to import “Video Post”: Invalid post type Failed to import “Audio Post”: Invalid post type Failed to import “Standart Post Type”: Invalid post type Failed to import “Product Without Tabs”: Invalid post type Failed to import “Product With Vertical Tabs 2”: Invalid post type Failed to import “Product With Accordion Contents 2”: Invalid post type Failed to import “Testimonial 4”: Invalid post type Failed to import “Testimonial 3”: Invalid post type Failed to import “Testimonial 2”: Invalid post type Failed to import “Jane Doe”: Invalid post type Failed to import “John Doe”: Invalid post type Failed to import “Donna Doe”: Invalid post type Failed to import “Harry Hoe”: Invalid post type Failed to import “Frank Foe”: Invalid post type Failed to import “Paula Poe”: Invalid post type Failed to import “Testimonial 1”: Invalid post type
Hello,
This could be because of your server settings. We have a client who had the same issue and his hosting company upgraded php version to from 5.3 to 5.4
The import is working ok with our test installs, tested several times with or without plugins activated. So, it must be a server configuration. Please make sure you have newer PHP, and your php memory limit is big enough http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/
After all, it is WordPress importer plugin, you may want to take a look the plugins support forums also https://wordpress.org/plugins/wordpress-importer/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hello,
We have this theme on “www.theluxegroups.com”, So we want to use “Our Portfolio” functionality in 2 pages, as we have now in “OUR PRODUCTS” and “INVESTOR PORTFOLIOS”.
As i know we have to select categories at backend to show Portfolio Posts, on “OUR PRODUCTS” we have selected 4 categories, but it’s not showing for 4 categories,
As well as same in “INVESTOR PORTFOLIOS”, on this page we have selected 6 categories, but it’s not showing.
But when i select all categories it’s showing all pages in both.
Please let me know solution of this problem ASAP.
Thanks.
Hello,
I don’t see any issue with my instalIs. Anyway, I have just replied your email. Please check.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
I have received your email about updating the theme. I wonder will the theme RT19 update automatically so I don’t need to download the package again? If Ok, how could I do it?
tks michael
Hi
You need to download the package, unzip it and upload by ftp upload. Also you need to update the rttheme19 extensions plugin which is part of your download package.
If you have any further questions please register on the support forum http://support-rt.com
Best regards,
Theme support
Do you have any log for the updates? Just to se its worth to do it. Thanks.
Hi,
Yes, please check this page http://themeforest.net/item/rttheme19-responsive-multipurpose-wp-theme/10730591
Hello, Thank you for this amazing WP theme.
I have 1 question: How can I remove the “search field” from the sidebar and set up a horizontal icon menu (login, search) instead of the field ?
Thank you.
Hi
The theme has either a vertical menu and horizontale menu. In both you can turn on off the search icon ability.
You can change the settings in the theme customizer.
Best regards,
Theme support
Hey just wondering how to take off the transparency on the logo area when I have set a background image.
Cheers
Hi
Do you mean how to set the transpacency? I dont understand what you mean by “take off” transparencv on the logo” Please refrase.
Best regards,
Theme support
Hello, how is your weekend? Mine is great!
Listen, can you give me a little support at woocommerce?
What do i need is a simple thing, but i just cant do it. When you create a account, you must give a username or email. So, i want to people to log in by a unique number that we give to them. That i figure out and is working fine. The problem is: When the user log in, WP says: Hello “fkin big number”. To fix it, i put last name as the real guy name. But i cant find where i change the “Hello “big fkin number” to “Hello “last name”.
Can you to help me?
Really sorry about my english…i am learing lol. 
I discovered that Username is %1$s. Where can i change the %1$s to Last name field?
Hello,
You can change it by using po files http://support-rt.com/forums/topic/translating-themes-by-using-po-files/
Find this value
'Hello <strong>%1$s</strong>'
and translate it like this one
'Your number: <strong>%1$s</strong>'
It would be much easier to control it with po files. You can use the po files to change default strings of your website even if your website is English.
For any further assistance, please use our support forum at http://support-rt.com
Best Regards
I want to use woocommerce, and I have added the plugin but I don’t know how to make the shop page. Where I could learn how to do it? And about the payment, I use paypal to receive, but do I need to extra pay for the paypal if I use paypal pro? Is there any way to use this function freely?
Looking forward to your reply. Michael
Hello Michael,
We have a basic info about WooCommerce in our documentations http://docs.rtthemes.com/#section-16
You can find detailed info from http://docs.woothemes.com/documentation/plugins/woocommerce/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hello again. I am stuck in one part and i need your help. With the integration with woocommerce, a login button apear at the sidebar. When is no user conected and you type a wrong one, it put you at the wordpress login site. How or where can i change this?
Hello,
Ok, we noted the issue! There is going to be a new version in a 3-4 days and the we will include an improvement for this also. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Best Regards
Ok. Thanks. 
Hi, Does this theme(rt theme 19) have a shortcode like “Flex Slider” from http://templatemints.com/rttheme17/sliders-galleries.html? If it doesn’t, any recommendation for alternative that I can use? Please let me know. Thanks.
Hi
The theme has the revslider which allows a shortcodes slider and the content slider that allows a shortcodes slider.
Please consolt the shortcode button in the admin bar or the elements in the visual composer.
If you need more assistance please create a ccount at our support forum with your purchase key at :
http://support-rt.comSee you in there !!
Best regards,
Theme support
I want to shut down the tabular section of comments in the single product page permantly .How do i do that? Is it possible to NOT use short description in the single product page, instead of default content? Two things i find not good about it.1st, it leave a big blank under the short description ,especially if the picture is big; 2nd, it should be different from what is presenting at the product list pages.
Hello,
1 ) Go to edit product screen and disable the “allow comments” under the discussion box http://rttheme19.rtthemes.com/wp-content/uploads/sites/5/2015/03/edit_product_showcase.png
2 ) So, you want to keep short descriptions in your product list pages but remove from single product pages, right? It is only possible by editing the single product page template. Remove this part http://pastebin.com/Y0wRQTsa of the /product-contents/single-product-contents.php
3) By the way you can adjust the layout of the page from the “Single Product Layout” box. There are many alternatives available.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi there quick question for you is the number of offices limited to 3 or is it possible to add unlimited amount of offices ?
Hello,
You can add unlimited offices into your contact us page. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
Best Regards