248 comments found.
After the fresh installation of wordpress, installed theme via wordpress theme installer, after from the theme options “Import Dummy data” used , when i clicked one loading image is displayed on the left of the “Import Dummy data” button after that no message or noting, after that when i try to view the pages its not working.
http://amourweddingmedia.com/temp/I want to use the demo theme http://wedesignthemes.com/themes/dt-citrus/home-portfolio-slider/
suggest me in this regard
Hi.,
Thank you for contacting us.
1) Once you install the dummy contents.
2) Then update the permalinks from Dashboard > Settings > Permalinks.
3) Change the home page from Dashboard > Settings > Readings.
4) Update the menus locations from Dashboard > Appearance > Menus -> Menu Locations.
5) Add slider to layerslider or revolution slider and add it to the home page using the slider options below the editor section.
Check the screenshots for creating home portfolio slider.
https://www.dropbox.com/s/wodlgd3smjgqq7g/revolution_slider_images.png?dl=0 https://www.dropbox.com/s/wm9z47jup5p8ocn/home_portfolio_slider.png?dl=0Note: Make sure you have installed all the recommended plugins before these steps.
Regards., DesignThemes Support.
Hi Thanks a lot, this work for me, great of support, Thank you
Oh sorry home portfolio slider is not working for me, i have imported the Sliders and make the shortcode
[dt_sc_slider_portfolio] [rev_slider grid_slider_1] [rev_slider grid_slider_2] [rev_slider grid_slider_3] [rev_slider grid_slider_4] [rev_slider grid_slider_5] [rev_slider grid_slider_6] [rev_slider grid_slider_7] [rev_slider grid_slider_8] [rev_slider grid_slider_9] [/dt_sc_slider_portfolio] Check the location http://amourweddingmedia.com/temp/Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!
Regards., DesignThemes Support.
Mail sent. Please help ASAP
Hi!.,
We have fixed the issue. Kindly, check it out now!
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Hi, i have the citrus theme since Oct 2014. when i upgrade wordpress i have problems with function get_avatar_url. This method is redeclared in theme.
Do you have, in the upgrade of theme, the solution to this problem?
How can i upgrade theme?
Thanks!
Hi.,
Confirm your purchase code through the right bottom form @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
Hello sir,
May I please have the demo of the Citrus theme for wordpress ?
It’s a bit urgent.
Thank you very much
Best regards.
Hi.,
Thank you for contacting us.
You can import the demo data from Dashboard > Citrus > General > Import Dummy Data ( Top right corner)
Regards., DesignThemes Support.
Thank you for you’r answer.
Regards.
Hi there
I bought the Citrus Theme for Shopify and I am extremely frustrated with the bugs in the theme
Testimonial images, paralax bgs etc do not change when you change it in the theme settings.
You cannot change the font colours in the theme from within the theme settings.
You cannot even change the founder image
This is fairly pathetic, and paying money for a theme should not make things more difficult to configure.
Your theme says that you have detailed documentation, but there is very little to assist anyone, except perhaps images that are Wordpress related
I expect a speedy response to these issues or my money back.
Hi antonhill,
Thanks for purchasing our theme!
Could you send the Purchase Code & And store details, so that we can look into that.
Regards., DesignThemes Support.
Hi, I sent you feedback directly to your email, please advise
Hi.,
We didn’t receive any mails. So please send again.
Regards., DesignThemes Support.
This seems to be a public forum, how do I send a private message with my details?
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Good Morning,
Could you please share with me how to make the best use of the multilingual functionality of this theme? We want to have the site in English and Spanish and are trying to figure out how make it in the most efficient way. We want to have links to English and Spanish content as part of the top banner/navigation bar. Our purchase code is: 5ef0f83f-99b0-4c03-84a4-be0e80e843a9 and here is a link to the site we are currently building: http://blogs.utmb.edu/planfirst/ Thank you in advance for your help!
Hi.,
Thank you for contacting us.
Citrus theme has the capability to be used in any language. It is also possible to create a multilingual website with help of WPML plugin. Please read the FAQ section to get an idea.
http://wpml.org/ – WPML official site http://wpml.org/2011/03/howto-display-different-widgets-per-language/ – Check this link for translating WordPress widgets. http://wpml.org/documentation/faq/ – Checkout this page to get basic idea of WPML http://wpml.org/forums/forum/english-support/ – You will get free support from WPML team once you have purchased their plugin.You can download and install WPML manually, by downloading ZIP files from your WPML.org account, or automatically, via the Plugins admin screen. Manual Download and Install In case you want to install WPML manually, follow these steps: Log in to your WPML.org account. Go to the Downloads section. Download the WPML components that you need.
Regards., DesignThemes Support.
Thank you so much; we’ve done what you suggested.
Hi.,
Thanks 
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Howdy -
I’ve pretty much finished up implementing all of my assets into this theme. Except when I was doing test runs on platforms, I noticed that the menu was not showing or displaying at all on my iPad mini. Not sure if it shows on a regular sized iPad…it shoes fine on mobile as the collapsed square icon (dropdown)
Would there be a quick for this? As it’s a little tedious to have to scroll all the way to the top of the page for the menu. I have the sticky nav selected in the back-end as well as mobile responsive, so I’m a little bit lost on what to do next for this.
Also, is there a way to get rid of the author section on the blog feed and posts?
here is the site: http://www.mcelroyfilms.com/mcelroyweddings2015/
Thanks guys!!
Tara
Hi.,
We checked your site in many ipad simulators and it is working fine. Please check it in the following links.
http://www.codeconquest.com/ipad-mini/ http://www.responsinator.com/?url=http%3A%2F%2Fwww.mcelroyfilms.com%2Fmcelroyweddings2015%2FRegards., DesignThemes Support.
Morning ~
So it seems it is on the stimulator. My bad. My iPad might be glitchy or something. haha Who knows.
I was curious if there was also a way to get rid of the author meta on the blog posts. (see attachment link) I have that option switched off in the back-end of the post, which gets rid of the author section below the post on the posts page, but it doesn’t get rid of it in the meta section on the blog feed on the home page…anyway to remove that?
https://www.dropbox.com/s/sl0yzsimeafogu5/author_mce.jpg?dl=0
Thanks again for all of your help!
Cheers! Tara
Hi.,
Just add this css code in Dashboard > Citrus > Integration > Custom Css.
.home .author { display: none !important; }
Regards., DesignThemes Support.
Awesome! Worked like a charm. Thanks much!
Hi.,
Thanks Let us know, if you find any issues in future..
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Citrus can’t use by Wordpress 4.2.2
Hi.,
Thank you for contacting us.
Our citrus theme is compatible with Wordpress 4.2.
Let us know if you have any issues.
Regards., DesignThemes Support.
Hello,
I’d like to know if it possible to use the portfolio layout with different sub-categories, in different sections/pages; one portfolio for category, something like: - Portfolio A: with filters Sub-A1, Sub-A2, Sub-A3.. – in section 1 - Portfolio B: with filters Sub-B1, Sub-B2, Sub-B3… – in sectio 2 - Portfolio C: with filters Sub-C1, Sub-C2, Sub-C3… – in page XYZ
Hope I explained myself. Thanks in advance,
Hi.,
Thank you for contacting us.
Sorry, We do not have that option in our theme.
Regards., DesignThemes Support.
First of all this is a great theme…. thank you.
I have set up a one page home page that I am trying to link a Vimeo video too. I have followed the instructions and inserted this short-code.
[dt_sc_slider_videobackground video_url=”https://vimeo.com/user27512619/fonthill” title=”Fonthill House” divider_image=”http://wedesignthemes.com/themes/dt-citrus/wp-content/uploads/2014/10/text-arrow.png” subtitle1=”Video” subtitle2=”as Slider bg” button_title=”Purchase Template” button_link=”#” enable_scrolldown=”yes” scrolldownto_pageid=”74” /]
Everything looks correct however the video doesn’t play…. could you tell me what I’ve done wrong or how I make the video play.
Many Thanks, Lee
Sorry I put the wrong Short-code text… This is what I have inserted on my page:
[dt_sc_slider_videobackground video_url=”https://vimeo.com/93408519” title=”Fonthill House” divider_image=”http://wedesignthemes.com/themes/dt-citrus/wp-content/uploads/2014/10/text-arrow.png” subtitle1=”Video” subtitle2=”as Slider bg” button_title=”Purchase Template” button_link=”#” enable_scrolldown=”yes” scrolldownto_pageid=”74” /]
Thanks.
Hi.,
Thank you for contacting us.
Kindly, Check the attached screenshot.
https://www.dropbox.com/s/a0l37tqeynxt50s/video_format.png?dl=0Regards., DesignThemes Support.
Thanks for the reply, and I have followed the instructions which are the same as what I tried originally but it still doesn’t play my vimeo or youtube link in the background… I am really stuck as this is the main reason for purchasing the theme…. I am happy to let you log in to my site and have a look.
Many Thanks. Lee
Hi.,
Hope you had a great weekend
Have you tried with mp4 videos in the video_url section? If yes, Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes along with page URL you have the issue. So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hello, A few weeks ago I bought your “Citrus” for Wordpress template.
Yesterday I was a problem:
I upgraded to wordpress version 4.2.2-es_ES and everything stopped working, the page is blank and can not access to the administrator.
I renamed the theme folder on the server of “citrus” to “citrus-BACK” and I could enter the administrator, but now when I want to activate the theme again, the same happens again, the screen goes blank.
Therefore, you must be a conflict of the new version of Wordpress with your templante.
Can you help solve this problem?
I await your comments. Thanks & Best Regards.
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi, I’m using your one page template and am trying to create an external link as one of the menu items, but it’s making it an anchor link instead, completely ignoring the url set in the menu. Is there a way around this?
Just to clarify, I’m not trying to link to a page in wordpress but a completely different URL. Thanks!
Hi.,
Thank you for contacting us.
Kindly refer the attached screenshot will help you get a clear view.
https://www.dropbox.com/s/bkz9ps3s25eg7ys/external_menu.png?dl=0Regards., DesignThemes Support.
Morning!!
So I’m having an issue with the logo resizing correctly in Safari when making the browser thin and skinny (My client is also finding this issue on his iPhone…in which he is using Safari)
It basically isn’t sitting in the nav container, and is huge, and is not reformatting to the screen size.
Please see my screen grab for a better idea. https://www.dropbox.com/s/k3qvkdvn845xn3e/Screen%20Shot%202015-05-04%20at%2010.06.41%20AM.png?dl=0
Any help would be awesome!!
Cheers! Tara
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hey Guys -
Just curious if you looked into this and fixed it? I never heard back.
Thanks! Tara
Hi.,
We have already fixed that issue and replied to your mail on 7th may 2015. Please have a look.
Regards., DesignThemes Support.
Hey Guys -
I found your email in my Spam, sorry about that. Thanks for looking into that and fixing it!! Stay awesome!
T
Hi.,
Thanks Let us know, if you find any issues in future..
Regards., DesignThemes Support.
Dear Customers,
We will be on Holiday for Next 3 Days! Thank you Very Much for Understanding…Team will be back on Monday.
Regards., DesignThemes Support.
Hi, I’m having a really hard time getting listed in Google with this template. For some reason google hates this theme. Maybe it has something to do with the way the one page template is generated?
I’ve added the SEO plugin Yoast as well, and have filled in all the SEO inputs.
Am I doing something wrong?
Hi.,
How did you check this issue? Let us know so that we can help you better.
Regards., DesignThemes Support.
Hi,
I upgraded to wordpress 4.2, and after a few seconds appeared this:Fatal error: Cannot redeclare get_avatar_url() (previously declared in /web/htdocs/www.rodefgroup.it/home/wp-includes/link-template.php:3414) in /web/htdocs/www.rodefgroup.it/home/wp-content/themes/citrus/framework/register_public.php on line 902Can you help me?
thanks
giulio
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hello rsriram ,
I bought your theme , but i need some documentation about the citrus theme, so please if you have something like that you can email to me at idabu@pentalog.fr
Thx
Quick question in regards to http://wedesignthemes.com/themes/dt-citrus/home-video/
the video does not load on my Android phone at all in portrait mode or landscape mode (i have given it time to load over wifi because i know it runs in the background however it doesnt appear). The one I use on my site does load only in landscape mode. Is there a way to make the video load whether the end user is holding the phone portrait style or landscape style?
Hi.,
Kindly, Check it in some other mobiles. It will load in both modes.
I can’t install the theme at WordPress 4.2. It shows an fatal error. I tried different ways: FTP and direct Installation. Is there a Problem with 4.2? I need help. Thanks!
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi!
I just followed the rules to import the demo content. But it fails, I also have changed the php stuff in my server but it doesnt work.
What can I do?
Thanks!
Hi.,
Thank you for contacting us.
What is the error that you are getting?
Regards., DesignThemes Support.
Hi,
Im not getting any error. But then, when I go to the website, the demo is not imported.
http://revealingtourism.harperandlindberg.com/wordpress/Hi.,
1) It seems that you have already imported the dummy contents. Please follow the below steps.
2) Then update the permalinks from Dashboard > Settings > Permalinks.
3) Change the home page from Dashboard > Settings > Readings.
4) Update the menus locations from Dashboard > Appearance > Menus > Menu Locations.
5) Add slider to layerslider or revolution slider and add it to the home page using the slider options below the editor section.
It looks like you forgot to write the first step. Which one would be the first step¿
Hi.,
Importing the dummy contents is the first step. Since you have already installed it, we did not include it in the step1.
Regards., DesignThemes Support.
Current installation is WordPress 4.1.1 running Citrus Child theme. When I update to WordPress 4.2 the theme breaks and the page does not load, just an error, had to install my backup, repeated and same result. Will the theme be updated to accept the new WordPress 4.2?
Hi.,
Thank you for contacting us.
What is the error that you are getting?
Regards., DesignThemes Support.
