16 comments found.
hi, I tried to contact support through the support ticket and all. but I don’t get a single reply from you guys. it’s been more than 2 days but still no response. I am facing issues in theme. please help me out.
Hi.,
Sorry for the inconvenience.
We have replied to your mail please check and let us know.
Thank you.
hello
how to setup the size chart in the product page, there is no indications in the documentations
Hi noorakareem921.,
We have added the screenshots to add the size chart block. Kindly view the attached screenshot to make changes to your theme. (Refer: https://prnt.sc/-0T7lLvIOyOz , https://prnt.sc/Q5J8KGJBGHh4 , https://prnt.sc/uIunTbJKprQe )
In case of any difficulty, kindly contact us with the below credentials.
Kindly create a staff account for this email id support@buddhathemes.com and let us know. Or send us the theme URL and collaborate code (if applicable) to create a collaborate request. (Refer to https://prnt.sc/w6CV_Un6SFJo , https://prnt.sc/9eSra7dnz-5G )
Thank you. For further assistance, feel free to contact us.
Note: We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. https://youtu.be/bMTw_RFbk-A
Hoping for a 5-star rating from your end 
For the 3D template
see link
https://drive.google.com/file/d/1YKtwO1hl6PWnAEokJm8cuOXmTkheD-In/view?usp=sharingi can’t find a way to connect this popup button to the size chart
Hi.,
To create a size chart kindly navigate to the pages > create new page > make your size chart on there as per your requirement( https://prnt.sc/jTxVu9rrgqAs, https://prnt.sc/Sd3Xx10R3NPB )
kindly navigate to the Customizer > products > size chart > assign the created size chart page to it( https://prnt.sc/YF4-rFxX3I4I )
If you have any queries feel free to ask
didn’t reply to my question.
i’ll just through it to the garbage.
Hi.,
Kindly mention the exact difficulties you are facing with our theme with some screenshots so that we can check and let you overcome all the difficulties you are facing. Kindly reply with your store URL and store login details(Mail id and password associated with your store).
Else create a staff account for this mail id support@buddhathemes.com and let us know.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
How to configure megamenu “Map item” with special characters eg. Home & Living. It is not working when configured like other single word menus.
Hi bnpdevops.,
Kindly confirm your purchase code so that we can proceed further.
For the Purchase code, Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Kindly refer below to this video to have a mega menu as per your requirement. https://www.youtube.com/watch?v=cZrynAVDBxg
Note: For any further communication, please reach out to us via the following email address: support@buddhathemes.com.
Can I use the theme with 2 subdomain in the same website? How can I determine a specific language and specific pages for every subdomain? Thanks
Hi JOE_IronMan.,
You can get the entire structure and data the same as the demo site. We do not provide images as they are copyrighted and products need to be added by you as per your store’s requirement. You need to add images and products at your convenience. Kindly let us know if you need the image links of our theme so that we will share them with you and you can purchase its license and use it in your theme.
We are sorry to say that it’s not possible to use our theme in different domains with a single license. You need to purchase another license to use the other theme in another demo.
Are you understand my question?
Hi JOE_IronMan.,
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a subdomain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
- Need I to upload all 20 demo .zip files? - How can I import demo content (All images and text)? Thanks
Hi JOE_IronMan.,
You can get the entire structure and data the same as the demo site. We do not provide images as they are copyrighted and products need to be added by you as per your store’s requirement. You need to add images and products at your convenience. Kindly let us know if you need the image links of our theme so that we will share them with you and you can purchase its license and use it in your theme.
Thanks. Another question, When I upload the theme to Shopify, need I to upload all 20 demo .zip files? Or can I choose one of them?
Hi JOE_IronMan.,
You can choose any one of the files from the 20 demos as per your requirement.
Is there any paid Filter worked with this theme?
Hi Walidraihan.,
Are you asking regarding any filter app so that we can check and let you know.
Hey Guys
Can you please help me
I am using theme 11 ( skateboard theme ) with the toggle menu, on desktop the toggle menu opens ok, however on mobile the menu opens but is blank?
Ok I have resolved this matter, the Hamburger start from was set at 1280. When I remove this the mobile menu works fine, however the logo, menu button and icons are all over the place. Any help would be great.
You can see the problem by going to our website using a mobile www.PreciousMemories.io
Hi PreciousMemoriesGroup.,
The issue is happening because of the app that you have used. That app is overwriting the theme code written by us. Kindly contact rs slider app support to resolve the difficulty you are facing. (Refer: https://prnt.sc/B78jmei_aiSL ).
Hey guys
Thanks for getting back to me, the problem was the same with the slider from the theme. I only added RV Slider later in the design and it was still broke. See image https://www.dropbox.com/s/c9mrg816mku1e6f/Screenshot%202023-02-02%20at%2016.11.22.png?dl=0
Hi PreciousMemoriesGroup.,
We tried to log in to your store but we are unable to access your store (Refer: https://prnt.sc/E-xYgfyYBB6B ). Kindly recreate a staff account for this new email id support@buddhathemes.com and let us know.
Hey guys
We have done this and I can se you have accepted the request. Did you manage to see why it was playing up?
Hi PreciousMemoriesGroup.,
The header alignment issue has been resolved. Please have a look. (Refer: https://prnt.sc/-XkisZ2IqzWU ). Kindly contact the rev slider app to adjust the background content alignment as per your requirement.
Hope you are happy with our support. Kindly rate us. Don’t forget to place your worthy ratings and leave an amazing review in ThemeForest. We are awaiting 5-star ratings from your side. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Can you tell me why on demo 11, when I add the youtube video, it doesnt load ? ?
Hi PreciousMemoriesGroup.,
The video seems to be working fine. Please have a look. (Refer: https://prnt.sc/MfTNe6V6OLVo ).
Yeah I managed to sort it, turns out the YouTube URL must have embed in it.
Hi PreciousMemoriesGroup.,
We are sorry to say that we didn’t understand the query exactly, Kindly explain in detail with some screenshots or video recordings if possible so that we can check and let you know.
How do you get the product images and the recommended cleaning icons in the product description ?
Any support on this ?
I want to know how you get the iron, cleaning icons in the description like and the images
https://dt-aaraa.myshopify.com/collections/new-arrivals-demo-1/products/wool-pantsHi PreciousMemoriesGroup.,
Kindly purchase the image license from the below link:- https://stock.adobe.com/in/images/laundry-service-thin-vector-set-housework-outline-template/390070984 https://stock.adobe.com/in/images/laundry-icons-set-outline-set-of-laundry-vector-icons-for-web-design-isolated-on-white-background/247115562Hi
Can you tell me how to remove the colour overlay from the homepage mobile slider. I have looked everywhere but I can only see how to change the colour.
Hi PreciousMemoriesGroup.,
Kindly reply with your store URL, and store login details(Mail id and password associated with your store) so that we can check and let you know. Else create a staff account for this mail id support@wedesignthemes.com and let us know.
Note: Kindly share your login details to the above mentioned mail id.
I have sent an invite to your email giving you access, thank you
Hi PreciousMemoriesGroup.,
We have not received any mail from your side. Kindly recreate staff access to the mail to support@wedesignthemes.com so that we can check and let you know.
Sent again
Hi PreciousMemoriesGroup.,
We are sorry to say that, We have not received any staff account invitation from your side. Kindly resend it once again so that we can check and let you know. Else share your store URL with us so that we can create a collaborator account and share the invite with you. Don’t forget to share the collaborator request code if enabled. We didn’t understand your query exactly, kindly explain it in detail by using some screenshots or recording video so that we can check and let you know.
Hi PreciousMemoriesGroup.,
We have created collaborator access and shared the request with you. Kindly accept it and let us know. (Refer: https://prnt.sc/fJEX9ThFxtkW ).
Done
Hi PreciousMemoriesGroup.,
The slider overlay color has been removed from the mobile resolution as per your requirement. Please have a look. (Refer: https://prnt.sc/urdgJEOzxDVy ).
Hope you are happy with our support. Kindly rate us. Don’t forget to place your worthy ratings and leave an amazing review in ThemeForest. We are awaiting 5-star ratings from your side. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thats awesome, thank you.
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
There’s a banner down the description mentioning to get the licence for $29 but on the cart is $48. Do you have a discount code or something or how can I get it for $29?
Hi.,
We change the price now $29 : https://themeforest.net/item/aaraa-multipurpose-shopify-theme/39084971
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
Brilliant, thank you. Just did it
Hi.,
Thank you, we look forward to helping you!
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hello, first great work, i really love your template. i want to open a ticket but it’s impossible to receive email for account creation…when i choose “lost password” it’s also impossible to receive the password recovery email…can you please help me ?
Hi Ahoua9.,
Kindly let us know in which mail id you have used to purchase the theme or registered support forum so that we can reset the password and share the login details.
Note: Kindly share your mail id to support@wedesignthemes.com so that we will share the login details to your mail id.
Hello, Thank you, i just send you an email
Hi Ahoua9.,
We have shared the Forum login details to your mail id.
OK great ! Thank you !
Thank you, we look forward to helping you!
Good luck!
Hi MPIthemes.,
Thank you for your wishes and appreciation.
Regards., DesignThemes Support.
Hi Can you send the youtube link for tutorials
Hi.,
Thank you for contacting us.
Please refer to the basic tutorials: https://www.youtube.com/watch?v=IUF_WNfVAjM&list=PL6kpawNbFm9UKr-IHRwRLkzgcmoIMzQHH&ab_channel=WeDesignTech
Theme Documentation : https://themessupport.com/wedesigntech/shopify/aaraa/
If still facing any issues, please mail us your site credentials (store URL, and store login details ) immediately., So, We import demo data for you. or
Create a staff account for this email id support@wedesignthemes.com and let us know.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Thanks
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Congratulations GLWS
Hi TmdStudio.,
Thank you for your wishes and appreciation.
Great Work,Congratulations GLWS
Hi TmdStudio.,
Thank you for your wishes and appreciation.
Regards., DesignThemes Support.
