ThemeMakers

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85 comments found.

Hi i have submitted a ticket a few days and waiting for response..

Hi there,

Most likely you have submitted ticket Friday night or on Saturday and please be advised we are closed on weekends and provide support within business days, so your ticket will be replied within Monday.

Regards, Jack

Hi i have again submitted ticket regarding with tweeter feeds because still i can’t see any tweeter feeds on my site..plz find solution..Thank you

If you submitted a ticket then it will be replied. Please note there is no need to double post the information about your created ticket since it will not speed up the reply process, because we have a tickets queue and all tickets are being handled accordingly, thank you.

Regards, Jack

Hello.

I have a question.

In iten “Folio” when selecting the first category in the event “video” and then move to “Services” in the top menu, the selection does not change, remains in “Folio”.

I wish you fix it “Live Preview” for me to make sure that it is not a bug unsolved.

I will do purchase safely.

I’m sorry for late response. We finally were able to check that, and defined no issue in that section that you asked previously. The only thing is that when you click “Video” tab, it includes a small amount of items in that section, that’s why it’s not enough to switch main menu to Services or whatever else as an active. As a solution in that you could set min-height property to 700px for the section, that contains portfolio items filter.

Regards, Alex

Better a late response to no response. Why not implement this solution to the Live Preview? I’d like to see in operation.

Thanks

Check it out then.

Hello,

great theme.

I have only one problem; When i try to change something in the style.css (like colors), then i just get completely blank pages on my website. How is possible?

I tryed to contact your support system, but after many days I still wait for an answer.

I know how to work on HTML and CSS, but when i change the color of something for example, I get those white pages.

Any help?

JackTM

JackTM Author Team

Hi there,

That’s really an odd one, usually all tickets submitted are being replied within 24-48 hours, Could you please re-submit a ticket with all details provided so our support guys would be able to review on your website and will do their best to help you.

Regards,
Jack

Hello, i like your template, i have a presale question, its possible to play several videos in the main page, with a control to move to another video, in the same place in the homepage

JackTM

JackTM Author Team

Hi there,

Thank you for your interest in our template. Due to original design and idea it was developed to display one video on the background, however this is HTML template and with the purchase you get all source files so with this said its fully customizable and you can get it adjusted in accordance to your specific needs and it only depends on your coding skills.

Regards,
Jack

Hey Author

Please help me.

When sending the mail you do not get a feedback, that the message is sent. So visitors to our site send it 5 times at least as they do not know the message is sent…. What can we do to tell them the message is sent?

Thank you the answer!

JackTM

JackTM Author Team

Hi there,

Please be advised we provide support for our customers who purchased the template and you are not indicated as the template buyer. So if you have purchased the template indeed, please find the purchase ID, create an account on our forum, submit a request there in the templates thread and our support guys would be glad to assist you with all your inquiries.

Regards,
Jack

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