85 comments found.
Hi there,
is this theme still supported? When has the last update been? Does it receive security-updates if needed? Or is the more expensive version necessary?
And second question: Does this version support more pages than the home page at all?
Thanks!
Hello otamatom,
This is not a WordPress theme, but just Site Template. If you are interested in WordPress theme instead, please visit the following page: Accio | Responsive Onepage Parallax Agency WordPress Theme. And yes, it’s supported!
Regards,
ThemeMakers
Hey Author
Please help me.
When sending the mail you do not get a feedback, that the message is sent. So visitors to our site send it 5 times at least as they do not know the message is sent…. What can we do to tell them the message is sent?
Thank you the answer!
Hi there,
Please be advised we provide support for our customers who purchased the template and you are not indicated as the template buyer. So if you have purchased the template indeed, please find the purchase ID, create an account on our forum, submit a request there in the templates thread and our support guys would be glad to assist you with all your inquiries.
Regards,
Jack
Hello, i like your template, i have a presale question, its possible to play several videos in the main page, with a control to move to another video, in the same place in the homepage
Hi there,
Thank you for your interest in our template. Due to original design and idea it was developed to display one video on the background, however this is HTML template and with the purchase you get all source files so with this said its fully customizable and you can get it adjusted in accordance to your specific needs and it only depends on your coding skills.
Regards,
Jack
Hello,
great theme.
I have only one problem; When i try to change something in the style.css (like colors), then i just get completely blank pages on my website. How is possible?
I tryed to contact your support system, but after many days I still wait for an answer.
I know how to work on HTML and CSS, but when i change the color of something for example, I get those white pages.
Any help?
Hi there,
That’s really an odd one, usually all tickets submitted are being replied within 24-48 hours, Could you please re-submit a ticket with all details provided so our support guys would be able to review on your website and will do their best to help you.
Regards,
Jack
Hello.
I have a question.
In iten “Folio” when selecting the first category in the event “video” and then move to “Services” in the top menu, the selection does not change, remains in “Folio”.
I wish you fix it “Live Preview” for me to make sure that it is not a bug unsolved.
I will do purchase safely.
Hi there,
Thank you for pointing this minor issue to us, I will address this to our developers so they will check on it and will adjust it.
Regards,
Jack
A week went and the bug remains. I am right then, is something unresolved.
Hi there,
We apologize for any inconvenience it could cause, but currently we are extremely busy with all our projects and we not able to take the time on implementing this minor fix, but we can assure you that it will be fixed for sure shortly.
Regards,
Jack
Hello,
I’m interested in the theme, but as I mentioned earlier, this bug no matter how small, discourages the purchase. I know you are busy with other projects, but, how long it would take to fix it. Almost a month since my contact.
Thanks.
Seriously it?
I ask you to correct a bug in your product, which I have interest, and … nothing? It has been almost two months. I’m interested in the theme.
Thanks.
I’m sorry for late response. We finally were able to check that, and defined no issue in that section that you asked previously. The only thing is that when you click “Video” tab, it includes a small amount of items in that section, that’s why it’s not enough to switch main menu to Services or whatever else as an active. As a solution in that you could set min-height property to 700px for the section, that contains portfolio items filter.
Regards, Alex
Better a late response to no response. Why not implement this solution to the Live Preview? I’d like to see in operation.
Thanks
Check it out then.
Hi i have submitted a ticket a few days and waiting for response..
Hi there,
Most likely you have submitted ticket Friday night or on Saturday and please be advised we are closed on weekends and provide support within business days, so your ticket will be replied within Monday.
Regards, Jack
Hi i have again submitted ticket regarding with tweeter feeds because still i can’t see any tweeter feeds on my site..plz find solution..Thank you
If you submitted a ticket then it will be replied. Please note there is no need to double post the information about your created ticket since it will not speed up the reply process, because we have a tickets queue and all tickets are being handled accordingly, thank you.
Regards, Jack
I have added the FB Like Box to my page but it never shows. Can you provide me detailed instructions on how to use it? Regards, German
Hello German,
Please be aware we provide support only for our customers and you are not indicated as the theme buyer. Please make sure to login to the account you have used for purchase, in addition I would like to point out that we provide support via support ticket system so please submit a ticket there and our support guys would be glad to assist you with any theme issues you faced.
Regards. Jack
Sorry Jack. I bought Accio template for Joomla, so I asked in the wrong place.
Hi there,
Yep, Thanks for the updates.
Regards, Jack
Hi…I bought Accio theme and I am using “Layout Construct” to format the pages. Every time i specify transparent navigation, logo image and favicon, they all work for the time being, and then revert back to the logo being spelled out, favicon disappears and the footer copyright line also disappears. You can see the site here: http://tiny.cc/3oeqvx .
I also tried to register in order to open a ‘support ticket” here http://tickets.webtemplatemasters.com/ but was caught in endless “captcha loop”. Please help resolve issues I mentioned above.
Hi there,
Please be aware this comment section is for Accio HTML template and according to your inquiry you have purchased the WP version. It could be caused by additional cache plugins in case you have any installed, these could revert back added changes due to the settings. I would suggest you sending your sending an email through our contact form on our account page with the your email used for registration provided so we could activate your account in our support ticket system.
Regards, Jack
Hi, JackTM, I need some help regarding this theme. I did not see any information regarding the portfolio section and I am trying to add images but not seeing the results. I have changed this code: http://placehold.it/740x540 to this code
One more thing: I have changed the logo text to an image but the logo will not resized when I scrolled the page. How can I fix this.
Thank you.
Hi there,
Please note we provide support only via support ticket system so I would suggest you submitting a ticket there and our support guys would help you resolving any issues you’ve faced with the theme.
Regards, Jack
hello, in responsive rises and falls , how to remove this?
Hi there,
I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you with the issues you’ve faced.
Regards, Jack
Hi! How can I translate “about a day ago” on Twitter section? I’m using WPML. I hope your news, thanks!
Hi there,
Please be aware we provide support only for theme buyers and you are not indicated as the theme buyer. If you have purchase our template please find the Item Purchase code and submit a ticket in our support ticket system and our support guys would be glad to assist your with your inquiries.
Regards, Jack
Hi! I’ve logged into the forum with purchase code and I can not access, I have not received the confirmation email registration. What should I do? I hope your news, thanks.
Please post your comments through the account you have used for purchasing our theme since your are not indicated as the theme buyer.
Regards, Jack
Sorry, but I’m writing from the same account from which I realized the purchase of the theme!
Then most likely you have purchased the Accio HTML template instead. Please try creating an account one more time with the correct Item Purchase Code.
Regards, Jack
Oh, sorry. It’s my mistake. I bought the version of Wordpress. You can delete my comment here, thanks.
Hello everybody, how can i change icons on services? how do i modify links on rollover image on portfolio(same on blog)section. Thanks a lot
Hi there,
Have you purchased our Accio HTML template or WP version? You are not marked as the theme buyer. Please be aware we provide support via support ticket system so I would suggest you submitting a ticket but you would need to find the Item Purchase Code in order to create an account there.
Regards, Jack
Hi, Love the look of this template. I just have one query… viewing in chrome on a new Surface Pro 3 (Windows 8.1, desktop mode) none of the parallax features are working. IE on the same platform views fine. Maybe a minor stylesheet fix or is this something bigger? Perhaps you can reassure me before i purchase? thanks, tim.
Hi there,
Thanks for the pointing this out to us, I have addressed it to our dev guys so they could troubleshoot on this issue and will implement a fix within next template update.
Regards, Jack
Hello,
How to add a pop-up on the balloon in the map?
Thank you
Hi there,
There is an option in Google map shortcode editor to enable/disable a popup. If any further inquiries arise please do not hesitate to submit a ticket in our support system for prompt and more specific assistance.
Regards, Jack
Hi there… I’ve purchased this template and think its great… I have a couple of questions though… First one… The template gives us a blue nav bar at the top which is great but on a mobile device it turns the nav bar white… is there any way we can have the same nav bar colour on website and mobile? Second one… Please can you tell me what icon’s are used in the services section or at least a link to the naming conventions so that I can change them…?
Sorry… I bought the joomla version. I will post on that site instead.
Yep the Joomla version is posted by another author.
Regards, Jack
First of all I would like to congratulate you to great design/website template! Before I’ll go ahead and purchase the file please indicate if it is possible to change color scheme to custom color and if it’s possible to drop some of the sections (team, blog etc.). Is it also possible to mute volume or pause the video background in the header? Would you suggest to buy WordPress or HTML version for purpose of better customization? Please be aware I’m not able to contact your support as I don’t have a purchase code yet. Thank you,
Hello Xbajs00,
Thank you for your kind words and feedback! Yes sure all colors could be altered, also we have implemented an option for adding custom CSS in case you need to change some specific element to match your needs. In regards to the video background inquiry there is an option to disable/enable volume, but current theme version does not support adding play/pause button to background video but I will advise our dev guys about and most likely we will implement this option within next theme updates. You get all source files with the theme and with HTML template so both are fully customizable and its really depends on your skills, I personally prefer Wordpress since I think its much easier but its really up to you, and if you’re inclined in coding then HTML template is great choice as well. If any questions arise please let me know.
Best regards, Jack
Hey there I have a question about the video background. I setted a youtube video as the background video and it works fine. But my question is, if its possible to set a background image till the video loads or in case at some computers youtube is blocked so they have only a white screen. So how can I choose a full background image before the video starts to play? thanks for your answer.
Hi there,
I would suggest you submitting a ticket in our support center and our support guys would be glad to assist you with your inquiries.
Best regards, Jack
How can I change the green background from the first menu format to another color?
Hello Garund,
I would suggest you submitting a ticket in our support system and our support guys will provide you with instructions on how to change these elements.
Regards, Jack
how can I remove the white space that is in responsive after the slider?
resolved
Hi there,
Great, thanks for the updates. If any issues arise please do not hesitate to submit a ticket in our support system and our support guys would glad to assist you.
Regards, Jack
Hi, i have a small problem with this page and it’s that the page is very slow if it start. My page is www.mymedia.sk
Thanks
Hello Ferix,
I would suggest you submitting a ticket in our support system and our support guys will check on it in order to find the culprit of slow load up speed.
Regards, Jack
Hi, thanks, but till now nobody contact me. Thanks Regards, Ferix
Hello Ferix,
Please provide your ticket number.
Regards, Jack
Sorry i don’t know which ticket number do you wont?
Hello Ferix,
You should receive the ticket ID number upon submitting it in our support system. You said nobody contacted you but seems like you didn’t even submitted a ticket in our support system.
Regards, Jack
