52 comments found.
Hi @themeblossom, I just purchased the theme. Could you share with me the instalation files. Your site seems to be down and no other way to access the theme files.
Hello, after I install and enable the required plug-ins, I import the XML file of demo. The preview effect is different from that of the demo station example, and I can’t access the address of the description document
Please check this: https://themeblossom.net/documentation/apex/2017/07/21/import-demos/
For all your future help requests, please use https://themeblossom.freshdesk.com/a/dashboard/default
And if you have customization or development requests, please use: http://themeblossom.info/experts
Cheers!
thank you！
Hi, will there be an update soon? There are errors in the theme, we cannot use it in the latest version of php. (Portfolio section does not appear when we do 7.4.) The classic editor does not work, etc.
thanks
The time I try to contact with you, go restore the theme as soon as possible, or waiting for the Lawyer Letter.
Tell your lawyer that it is clearly stated that we provide help through our help desk only – and 7 days ago I said to raise a ticket on our support site.
Now, I really know, why your theme only sale 188 in 2 years. I hope you guys can really help customer to slove the problem and update yoru themes.
Yes, and we are doing this successfully on our support site.
Nobody delete the database, your theme have the bugs, people havr to install one pluing form your own company. There is too many bugs in your theme, and someone trough that bugs, delete the database and change the themes.
So, bug deleted the database and changed the theme? 
you want me chekc the logs? only delete all yoru themes, what wrong with this theme?
There is some bugs, someone delet the databases.
Can I update WPBakery Page Builder if I have purchased it in a theme?
WPbakery page bulider did not work
Homepage WPbakery page bulider did not work
Homepage can not use WPbakery page bulider, have to edite with coding?
Can I update WPBakery Page Builder if I have purchased it in a theme?
Anyone know how to add sub-menu for this theme, it did not work, can not click.
Please use our support site. Thanks!
how can i import demo?
Hi,
it is in our documentation: https://themeblossom.net/documentation/apex/2017/07/21/import-demos/
Cheers!
Hi, when i try to install the apez_demo.zip. there is a notic”The package could not be installed. The theme is missing the style.css stylesheet.”
there is no style.css stylesheet files in zpez_demo.zip
Please use our support site for all your questions: https://themeblossom.freshdesk.com/
Can not use Visual Composer for this theme? have to coding?
can not add sub-menu….
Please use our support site.
Hi, how long does it take to reply to a support ticket? I have one that has been in there for a week and a half, and another for five days. Haven’t heard back on either. Thanks
Hi,
this is strange, we didn’t receive notifications. For Apex theme, no more than 2 working days.
Can you please drop us a line on office@themeblossom.net with ticket IDs and I will check with our support team.
Thanks!
Hi Blossom,
I sent an email to “office@...om.com” on the 18th and included the ticket numbers. Haven’t heard back. Wanted to confirm that you received.
Thanks
Hi,
thank you for letting me know – just found it in the spam folder.
Cheers!
hello, import the theme manually?
Hi,
can you please be more specific?
Thanks!
Hi, I openned up a ticket, please check!
mjmm
Hi! following up reply to the ticket I openned up yesterday. Any update?
mjmm
Hi,
as far as I can see, it is replied to you.
Cheers!
Hi. How can I change the “project” slug to something different? I would like “buildings” instead of project in the URL. Thanks.
hello. When using the POSTS > IMAGE GRID for blog articles, the name of the post appears on the image. How can I change the colour of this text? Thanks.
Hi,
I can’t see Import Demo Site option anywhere in my wordpress dashboard. From where should I do that?
I’ve created ticket on the system, but couldn’t get any response.
