46 comments found.
I need to know how to update the theme. I’ve searched the documentation but couldn’t find anything about it.
Hi, to update you just need to download the latest version of the theme from your account and follow this steps https://shorturl.at/9RtEE Best Regards
Hi Boldway team, we’ve just submitted a support ticket #4513068 regarding “Issues updating Architek to PHP 8.3 (top menu not clickable / critical error).” Could you please review our case? All environment details and screenshots are in the ticket. Thanks 
Our team just answered your ticket 
Best Regards
Hi team, we purchased the theme some time ago and have been using it for our website. Now we are experiencing issues updating the plugin “Ultimate Addons for WPBakery Page Builder.” Whenever we attempt to run the update, we receive the following error message: “The update package is not available.” When we purchased the theme, it should have included the license key for WPBakery. Could you please check this for us and assist with updating the addon? Thank you!
Hi,
Updates to the plugins that are bundled in the theme are handled by us, when we release a theme update we also update the plugins. We should update the theme next week.
If you want we update your plugin for you please post your questions on our support website https://boldway.ticksy.com/ Please note that you will need valid support time in order to submit a request.
Best Regards
Hi,
Thanks for your response. There is still no update available. Do you know when the updates will be published?
Thank you and best regards.
Hi, we will update the themes and plugins soon. Best Regards
Hi, we’ve made the update. But the “Ultimate Addons for WPBakery Page Builder” seems still not to be updated. Could you please check that? Thanks and best regards.
Hi, that’s because Ultimate Addons made a new update in the meantime we will update the plugin again this week. Best Regards
Hi, I just wanted to enquire about the update. Do you know when it will be released? Thanks and best regards
Hi, sorry for the delay, we where very busy this days due the blackfriday sales. We will try to update the themes and plugins this week, maximum next week. Sorry again for the delay.
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Hello, I purchased a license for a client because the theme hasn’t been updated in a while. Could you guide me on how to update it?
I’m still waiting for your response. I’m also unable to create an account to submit a ticket because your system isn’t sending the required verification email. Is anyone there?
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Hi,
I purchased your theme and have been enjoying it so far! However, I noticed that the WPBakery plugin included in the theme is outdated. When I downloaded the latest package, it still had the old version.
Could you please provide an update for WPBakery or let me know the best way to get the latest version? I’d really appreciate your help!
Thanks in advance for your help! I appreciate your great work.
Best regards
Sietse
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Hi, I bought the theme again. When I want to access to Demo Importation, I ha ve this message : 403 Forbidden. I tried to access to Support Forums but that seem not working. Could you help me? Thanks.
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Hi, I recently updated the site and its plugins, I also bought two more licenses to replicate the site, but I have problems with the portfolio, as it only shows me code when editing, could you help me please? Thank you very much
Hi adrianaro, please send us an email to hello@upperthemes.com, so we can help you, and we’re so sorry for the inconvenience. Best regards
Hello, I have some problems to resolve but I can’t access to support. On your support site, I can’t find forums for this theme. How can I do that ?
Apparently, the support site not see my support extension. So, I can’t access to forums. Please, could you help me?
Hi xywe,
Sorry about the inconvenience, we renewed your support access manually, you should be now able to post on the forum.
Again, sorry for it and best regards!
I have problems with the edition of your demo themes, I cannot change the background color of: the portfolio slider buttons, the background of the vertical tab.
In the blog pages, portfolios, you show me all shordcode, and it doesn’t let me edit easily.
changes are made by Architek’s options, and it does not perform them.
In general, the issue is a disaster, I try to register with the technical service, and I do not receive the email.
I would like a refund of the money.
Hi Cons2022,
Send us an email at hello[at]upperthemes.com and we’ll help you through it, no problem!
Best regards
email sent
I have been waiting for almost a week from you to reply to my tickets, I have some urgent issues, because my site is live and your theme elements for newsletter and contact are not working. It is the second time you disappear for days, this is not a proper support. I really regret using your theme for my website.
I’m sorry dimath99,
I’ve been having to travel a lot and unexpectedly, sorry for the late replies, I’m trying to get back to normal replying times. We’ve just replied to you in the support forum by the way. Again, sorry for the inconvenience.
Best regards
Sorry but I am not satisfied by your support, nor the quality of your theme. Please proceed with a refund.
I can’t Registrate to your Support page because you don’t send me any verification email back.
Hi S1LV1A,
We are sorry for the late reply, we’ve been doing some moving and unfortunately we took more than usual to reply. We’ve manually verify your account so you should be able to post in the support forum now. Again, sorry for the inconvenience!
Best regards
Hello, I can’t Registrate to your Support page because you don’t send me any verification email back.
Hi mmsadvertising,
We manually verified your registration for you, sorry about the trouble.
Best regards
how can I deactivate all Google Fonts – so that no more communication takes place with google servers?
Hi felixklingpictures,
You can deactivate them in your Dashboard and make sure you don’t have any Google Fonts added to your Ultimate > Google Fonts.
Best regards
Ho to select Projects for Cube Portfolio? Selecting a portfolio show the page but never loads the projects list, maybe it’s a bug, thanks
Hi giantstep,
Please contact us through our dedicated support forum https://upperthemes.com/support/, so we can take a look at your installation and try to help you out.
Best regards
I don’t seem to get the verification email to set up the account
We resent you the verification email, let us know if you don’t receive it again.
I didn’t get it, can you please send to gil@gilkatz.com instead? Thanks
I tried registering at https://upperthemes.com/my-account with 3 different emails and it didn’t send any verification emails, maybe there’s some bug
We sent you an email so you can contact us. Best regards
Just installed on a new domain and it works fine, so no need for help now, thanks
pre-order question – can Demo 3 / Lines have a video background instead of the slider show?
Hi giantstep,
Thank you for taking interest in our theme! Yes, you can apply the lines regardless of the background.
Best regards
HI, I have an issue when I try to create a private area. In the visibility section I add a password, but when I navigate on the reserved page it does not ask me for the password but to contact the administrator of the page. https://www.rilievidigitali.it/area-riservata/ Can you help me, please? Thank you
Hi ftravaglini,
Please contact us through our support page ( https://upperthemes.com/support/ ), our dedicated team will be glad to provide further help!
Best regards
Hi,
I want to enable colour images on greyscale images on mouse hover. Specifically on the cube portfolio section on the home page. Please help.
I have already raised a ticket 3 days back and have not received any response yet.
https://prnt.sc/26w1g0aHi,
We replied on the support page, sorry for the delay!
Best regards
I look forward to your response to reassign the purchase code to my user in Upper. I need to have access to technical support, because we have installed the WPML language plug-in suggested in Themeforest and we need to consult with you some questions about the template. Until I have access to the support service, can I resolve my doubts with you through this forum?
The problem with the next two links is that the images at the bottom no longer appear (previous project). We have updated the Architek theme to version 1.6, but the problems were not fixed and additional I did not see the images of the project portfolio so I had to go back to version 1.3.2
Please can you confirm if we should fix these two issues in version 1.3.2, or we should move to version 1.6 and fix all three issues in this version? Additionally you say say that WPML is 100% compatible with your theme, but I contacted WPML plugin support and I have been informed that you do not have a compatibility check for them: https://wpml.org/theme/ They shared the following link where you can receive additional support to complete the requirements to be “proven compatible” with WPML: https://wpml.org/documentation/support/go-global-program/
Best regards
Hi JGIngenieros, we’ll be helping you through our Support. Best regards
Thanks, we already have access to technical support and we have described our problem in the forum. I’m waiting for a prompt response.
We’ll assist you through the Support, JGIngenieros. Best regards
Hi, I bought this theme several months ago, but I have never updated it, (version 1.3), could you tell me what is the best way to do it? I have version 5.5.5 of Wordpres, would I have to update to version 5.7.2 before doing the theme update?
Thanks
Hi,
You can update theme first and then WordPress. To update Install this plugin https://pt.wordpress.org/plugins/easy-theme-and-plugin- upgrades/ then download All files & Documentation from themeforest, unzip it and upload the new theme architek.zip file. Also update all plugins that come with the theme, via the notice that appears on the top of the dashboard.
Best Regards, Upper Team
Thank you very much for your reply. The theme file in themepforest is from 12/17/20, I think that is not the last update or is it?
Oh yes you are right, it was the wrong version. We updated it already, now it has the latest version 1.5. Best Regards
