373 comments found.
please I need disconnect license to domaine and active to my real domaine name how to fix this please ?
check ticket : #42154
I see that my colleagues have already addressed your ticket. Please review it again.
Hi Team,
How can I download only the header templates?
Hi there,
You can import header templates to your site using the ArcHub Collections. Check out this article for more info: https://docs.liquid-themes.com/article/522-archub-archub-collections
Sincerely,
the ArcHub Team
hello why the header is transparent please help me : https://share.cleanshot.com/N5kRFpJp
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new
Sincerely,
the ArcHub Team
Hi team, Could you please tell if I choose one template in archub, can I add some features like footer , inner blocks from other arc hub demo?
Hi there,
Yes, you can do so using the ArcHub Collections feature. Check out this article for more info: https://docs.liquid-themes.com/article/522-archub-archub-collections
Sincerely,
The Liquid Themes Team
Could you please confirm if the theme and Addons plugin is compatible with Wordpress version 6.7 ?
Yes, it’s compatible 
Hi, I find the documentation for Archub a bit thin and there is no mention of how to make a megamenu. I see in the HUB theme there is a Megamenu addition in the admin sidebar, but not in Archub. How does one make a megamenu in this theme? Is it even possible?
Hi there,
You can create a mega menu by following the steps in this documentation. Hub and ArcHub use the same framework, so many articles apply to both themes.
Sincerely,
The Liquid Themes Team
Thank you so much, all sorted!
Hello crispin,
You are welcome!
Best Regards,
LiquidThemes Team.
6 months
Hello, Ive purchased the theme and i have some problems with it. Please one question, does LiteSpeed Cache plugin break the site? When i installed LiteSpeed on my website after installing the entire theme, my footer is white and i cant see the footer’s content (text, etc). Also the “Arch Hub Page Blocks 2” entrance animation is glitched like it doesnt start upon entering the site so im just stuck with a dark yellow screen on every clients side. And how can i reach you by mail for support?
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new
Sincerely,
the ArcHub Team
i will purchase this template and can i use my two websites same design?
You can import any demo you want to your websites. However, according to Envato policy, a single license allows you to use the theme on only one website.
Can I ask please when the last time Archub theme was updated? There are a few things like the liquid menu that are not quite working properly (I have submitted a ticket on this), also the Portfolio Meta is glitchy as I often have to go and change the details as it is displaying the info from another portfolio page.
Hi there,
Thank you for reaching out. ArcHub was last updated on July 23rd, but we have a new update coming very soon!
If you encounter any bugs, please create tickets so our team can address them and include the fixes in the upcoming update. I can see that the ticket you have already sent is being processed.
Best regards,
The Liquid Themes Team
Hello,
Could you please confirm if the ArcHub Elementor Addons plugin is compatible with Elementor version 3.25.1?
Hello,
Yes, it is compatible, but feel free to create a ticket if you encounter a problem.
Check your demo, it doesn’t works
Hi there,
Thanks for your report, we are working to fix the issue. Our demos will be available again as soon as possible.
Unfortunately it still doesn’t work. I need to show some demos to my customer, but i’m losing a lot of time.
Hello Support, can someone reply to my ticket? I’m unable to install the theme multiple times with the error:
“The theme is missing the style.css stylesheet.”
Please assist thank you.
Hi there,
You’re probably trying to install the wrong zip file. Please check out this article: https://docs.liquid-themes.com/article/559-architecture-hub-installing-hub
Ok solved. Thank you
Hello jacktjiam,
You are welcome!
Best Regards,
LiquidThemes Team.
Hello, how can I reset my used License as I was using different domain for Development website? I cannot do it my self. I sent you an email yesterday.
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Sincerely, the ArcHub Team
How to get a refund?
You can submit a refund request here: https://themeforest.net/refund_requests/new It’ll be reviewed by our customer satisfaction team.
Summited refund request before 14 days, and not processed here is the ticket no 40074
Very bad experience not allowing refund and not even processed my refund request
My license doesnt exsist on your portal, Iwhere is my license becauise i cant activate it if its not on the portal.please fix
Hi there,
I see two licenses in your Liquid Portal account. However, if you have purchased a new license, you can get help from this article to add it to your account: https://docs.liquid-themes.com/article/566-liquid-portal-my-license-is-not-showing-in-my-account
Best regards,
Liquid Themes Team
HEy hi i changed my hosting from hostgater to hostinger. i would like to deactivate previous activation key and again need to connect with hostinger so these options are not working kindly rectiy the issue pls
hello
Could you pls reply me its very urgent
Hi there,
The ticket you sent on the subject has already been answered.
Best regards,
Frank M.
Liquid Themes Team
Please can you activate the theme for me I have already submitted a ticket.
Hi there,
The ticket you created regarding the issue has been replied, please check.
- Frank M.
Liquid Themes Team
Is there any way to remove the transition in the ”.nav-trigger.style-6 .bar” menu button? I find it really annoying that the menu follows the mouse cursor when you’re going to click on it.
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at.
Sincerely,
the ArcHub Team
Demo website has hosting error. Please check.
Hi,
Thanks for reaching out.
Could you please check again? It was a temporary issue.
Sincerely,
the AIHub Team
Hello, how are you? I need to resolve this question before purchasing the license. I’m going to make a web page on a domian, and then when it’s ready and finished, I’ll edit the page and change to another domain. Is that possible? In other words, the license would no longer be in the subdomain to move to the domain where it would remain, one page at a time.
Sure thing, this is possible
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