Hi,

Thanks for the purchase.

It seems that the server, after some period of inactivity, takes more time to respond to the first request.

The thing here is that, after that initial request which takes long time, every subsequent request even from a completely different network and browser, has a normal and timely response.

Once you stop making requests, and allow some period of inactivity, the server will again take more time to respond to the first request after the pause.

This indicates that the hosting implements some kind of optimization of its resources by putting your server on idle until the first request comes. Then, after it responds, the server gets “warmed up” and responds normally. After you have a period of inactivity it again goes to “sleep”.

You need to check with your hosting company if yo can overcome this somehow by utilizing either server side cache or some other strategy.

Kind regards,

BoldThemes team

Thank you for your answer.

One last question – I see that polish fonts are not loading on a main page of okragle-opakowania.pl. This is visible e.g. on main slogan “Zapakuj to na okrAgLo”. I suspect that the theme uses some non standard fonts and due to some reasons the page loads standard windows fonts where polish characters are not available. Is there any way to change the font or solve this issue?

Thanks very much

Hi,

By default, the theme loads Google Fonts with the Extended Latin Set for optimization puproses.

If you need some additional sets, the best option is to download the entire desired font with all sets from Google Fonts portal and host it locally by adding it to the theme using the method described here: https://boldthemes.ticksy.com/article/17280/

Once you upload it in the described way to your server, the font will be visible in all select boxes throughout wp-admin just as default Google Fonts and you will be able to select it just as any other and you would be able to select it throughout Bold Builder.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Unfortunately, Avala does not support Elementor, you need to use Bold Page Builder with it.

You can use either WPML or Polylang with the theme, both would do the job.

Kind regards,

BoldThemes team

Thanks a lot

Thanks… I’ve submitted a form as requested

Hi,

Thanks, we have forwarded the issue to our developers and we will get back to you as soon as we get some additional info.

Most likely on Monday

Kind regards,

BoldThemes team

Hi,

We have just replied to your email.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

https://avala.bold-themes.com/autumn/home/home-04/ is one of the pages within autumn demo. Once you import the autumn demo, you need to set up home-04 page as home page of your site. Also, you need to replicate its settings so that all other pages of the demo take its look and feel.

Please follow the instructions in section 2.7 Homepage version – https://documentation.bold-themes.com/avala/getting-started/

If you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

It’s all good now, thanks a lot for your help!

Great,

We are glad we were able to help.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Yes, you can put background video in any of the sections and place text or any other blocks over it.

The background video will cover the background of the section no matter what and bleed over the edges of the screen if the aspect ratio is not right.

For embedded videos (not background videos) our themes use the standard WP video control, and it allows you to place the poster to be displayed (although by default it also display the big play button over it)

Hope this helps a bit

Kind regards,

BoldThemes team

Great, thanks for confirming. As it can handle non 16×9 video without ugly black borders I’ll give it a go

Hi,

Thanks for the purchase.

Please note that you are running an old version of php. The theme requirements are 7.4.x or higher – https://documentation.bold-themes.com/avala/getting-started/

At that specific line of code, a spaceship operator is used which is supported only in php7.

If this is a showstopper in your case, please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi,

For blog archive, you should go to Settings > Reading and check what is your Posts Page.

Edit that page (Pages panel) and add Override Global Settings “Hide Default Headline” with the value checked to it. It will hide the headline.

For portfolio archive, you should go to Appearance > Customize > Portfolio and check the value of the field Portfolio slug.

Edit the page with the same slug as the Portfolio slug value, and add Override Global Settings “Hide Default Headline” with the value checked to it. It will hide the headline. If the field Portfolio slug does not contain the value you should look for the page with the slug portfolio.

As far as the css is concerned, you can add to Appearance > Customize > Additional CSS and it will do the trick:

.blog .btPageHeadline .bt_bb_port {
    padding-bottom: 2em;
    padding-top: 2em;
}

.post-type-archive-portfolio .btPageHeadline .bt_bb_port {
    padding-bottom: 2em;
    padding-top: 2em;
}

Please adjust the height according to your needs.

Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Maybe I didn’t explain it properly. I’d like the background image of header to stay, I’d just like to remove the text. Using the “Hide Default Hideline” option also disappears the backround image and then it looks weird because the menu overlaps the post.

Hi,

You can also do it using css:

for blog:

.blog .btPageHeadline .bt_bb_headline {
    display: none;
}

for portfolio:

.post-type-archive-portfolio .btPageHeadline .bt_bb_headline {
    display: none;
}

Kind regards,

BoldThemes team

Hi,

You should translate the Read More label in the theme .pot file as described in the theme’s documentation – https://documentation.bold-themes.com/avala/theme-customization/ section 3.8 translation.

Alternatively you can change the label in /views/post/list/standard.php or /views/portfolio/list/standard.php of the theme, depending on the archive type – post or portfolio.

Kind regards,

BoldThemes team

Thanks, it helped me.

Great,

We are glad we were able to help.

Kind regards,

BoldThemes team

Hi,

There can be numerous reasons for this.

In order to exactly pinpoint the issue, you should take a look at the php error log on your server, there are probably fatal errors related to image download… The message of these errors should indicate the reason for the issue.

Kind regards,

BoldThemes team

Hi,

You are probably running a version of the theme which is not compatible with your current version of WordPress.

Please update the theme to the latest version – 1.1.2 https://documentation.bold-themes.com/changelog/avala-changelog.txt

Please make sure to update the Avala plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using the methods described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Avala supports this standard feature of WordPress. You can enable comments for static pages, but please note that the comments section will appear at the bottom of the page, just above the footer. You can not change its position (place it at the middle of the page). By default it has the same placement as on single post pages.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

This simply means that you have tried to upload a wrong theme file. Luckily there is an easy fix: https://help.market.envato.com/hc/en-us/articles/202821510

To install the theme, required plugins and import the demo, please follow the instructions from the theme documentation: https://documentation.bold-themes.com/avala/getting-started/

Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Apologies, my bad. Thank you for your quick response. It is working now

Hi,

Thanks for contacting us.

Please find the answers below:

1. The theme comes with its own slider element. If you are looking for some specific functionality which is not covered by included slider you can use any third party slider available.

2. Yes, there is an image gallery page element included.

3. Yes you can. If some of the requirements you have are not covered by the available theme options you can always use custom CSS and our support team can help you with that.

Kind regards,

BoldThemes team

https://tinyl.io/8ST3

Thank you.

Hi,

Please try adding the following as well to Appearance > Customize > Additional CSS:

.btPageHeadline .btBreadCrumbs {
    display: none !important;
}

Kind regards,

BoldThemes team

Thank you!

My bad, it is fixed now. Only thing is that the titles are cut of.

Hi,

You can set word-wrap for h2 tag to break-word within the product list the following way:

@media (max-width: 620px){
ul.products li.product h2 {
    word-wrap: break-word !important;
}
}

Should you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Thanks for all the help!

Hi,

You are probably running a version of the theme which is not compatible with your current version of WordPress.

Please update the theme to the latest version – 1.1.2 https://documentation.bold-themes.com/changelog/avala-changelog.txt

Please make sure to update the Avala plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/avala/theme-customization/ , section 3.11 Update theme

Kind regards,

BoldThemes team

Hi, After updating the theme of the website why is it coming to be left aligned than centre

Hi,

It seems that you are using some caching plugin.

Try flushing the cache of all the site assets – perhaps it was not recreated automatically after the theme update

Kind regards,

BoldThemes team

Hi,

There has been a theme update in the meantime which ensures the compatibility with WP 6.2

Please update the theme to the latest version – 1.1.2 https://documentation.bold-themes.com/changelog/avala-changelog.txt

Please make sure to update the Avala plugin and Bold builder plugin as well once you update the theme.

You can update the theme from wp-admin using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/avala/theme-customization/ , section 3.11 Update theme

Kind regards,

BoldThemes team

Hi,

Please make sure to install the latest version of the Bold Builder – 4.5.4 and let us know if the issue persists.

Kind regards,

BoldThemes team

“I recently imported the entire theme which includes four seasons, but I’m only seeing one season’s page theme available with four main home pages. I was expecting to see page themes for all four seasons. Can someone please assist me in accessing the other season’s page themes or let me know if there are any additional steps I need to take? Thank you in advance for your help.”

Hi,

Each season (with its home pages) has a different import xml file – you can not import all four seasons in one take. You need to import each xml file separately.

Should you need any assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase

We are sorry that the theme does not work in your environment and that our support was not able to help

Please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi,

Great that you have managed to resolve the issue.

Should you need additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team