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Hi, mobile menu does not open on all mobile browsers. Kindly assist.
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thank you
That was my first attempt before I posted here. I couldn’t submit ticket on your website because support license expired. What do I do?
Yes i understand but in demo it’s perfectly working fine https://themes.zozothemes.com/aven/. And i’m not sure what’s wrong in your end. So please renew and post ticket in our support center with your website login details to check it out what’s wrong in your end. Thank you for your understanding.
Renew the support to check it out. Thanks
After I update WordPress to 5.5, Aven starts to malfunction. I updated theme to your latest version including required plugins. After all updates WPBakery Page Builder DOESN’T show on ‘Page’. When I deactivate Zozothemes Core, ‘Page Options’ displays properly and I’m able to edit products (using woocommerce), however when it is active, I CAN’T do proper edit.
Please update theme and core plugin
That’s what I did if you read my comment carefully. I updated theme and all core plugins.
Ok submit ticket with admin login details … Post ticket in Theme Questions category… We will check it …
I couldn’t submit ticket on your website because support license expired. Which I can I use to submit support ticket?
Submit ticket in Theme questions category it wont ask license code….
Ok, thank you.
Hi, I bought and began using, then when I updated to WP5.5 it broke the WPBakery function? Can you help figure this out? I’ll have to get a refund otherwise.
Sorry releasing new version of theme today..
Ok so I’ll have to uninstall the theme and reinstall?
nope, just overwrite files …. Just upload the updated copy of files to existing folder
Do I need to FTP both Aven AND Aven child? Kind of confusing.
if you use child theme then overwrite both, if not just main theme file only…
Ok now I’m really frustrated. The Slider Revolution plugin refuses to update to the latest version, and the Envato Market plugin fails. And so I can’t install the demo files…please help me get this thing working.
ok submit ticket here https://zozothemes.ticksy.com/ with admin login details and screenshot of the issue
I see you updated the theme again today. Is there a way to install the update without using FTP? Last time I tried it took my entire site down and I had to reinstall Wordpress from scratch.
Submit ticket with cpanel details, we will update for you…
Sorry, do you mean FTP details?
FTP or Cpanel anyone….
Ok so I submitted a ticket and was told to do it myself??
Ticket url please
ok I will take care
Ok so now some other guy asked for my WordPress login details. Are you taking care of this, or is the other guy? And if I can update via WordPress instead of FTP, just tell me how and I’ll do it.
yes same person only , the details you provided is not working … so we have asked again new details…
Well I updated the login details, which do in fact work, I just tested it. Not sure why somebody asked for my WordPress login details… Why don’t you just make it so the Theme can be updated from within WordPress?
Sorry Not somebody, me only asked login details… Else if you need another way means install envato market plugin and update theme automatically https://envato.com/market-plugin/
I had that plugin installed, I activated the token. Doesn’t say there’s any update available for your theme. I’ll provide WordPress login details to you via the ticket.
ok, pls send correct ftp details too
Hi, how do I change post pagination style from ‘dot’ to numbers. Secondly, I want to show date on ‘blog slider’ post.
Yes you can, code it in child theme…
I’m not a coder, could you send the code.
Please can post ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thank you.
ok, thank you.
HTTP ERROR 500 while activating the theme
Ticket submitted #1429091 but not yet receive reply from support team
Kindly advise. Thank you
Fixed and replied in ticket,,,,
Replied but issue haven’t solve, still waiting for support team advise
Yes mate we are on it you will get final solution within 8 hours….
We bought a very fancy fancy design, but I was in trouble. Automatic demo installation also gives a warning for low PHP configuration. When we want to upload the manual xml file, we can not pull the data exactly. All settings were made. Can you help me please.
Please submit ticket @ https://zozothemes.ticksy.com/ we will import demo for you…
Hi..I have issue with theme, i updated latest version of visual composer and my theme stopped working. Can you please explain me how can i resolve this issue? I contacted to a plugin author, but they replied it’s a theme compatible issue, you need to contact theme author..Thanks
Please post ticket @ https://zozothemes.ticksy.com/
does the theme come with compress and minify (js and css) built in?
Yes Mate! You can use WP Fastest Cache, WP Super Cache or w3 Total Cache plugin….
Great theme. Can the mega menu have images in a column?
Hey yes we can use images in mega menu. Thank you.
please let me know
Hello, I need a help with theme Aven theme. Can you tell me how to add tagline below standart-text-logo?
I have code for tagline but I dont know how to add it. I need to add this line in header-function.php but I dont have too much experience with php. Thank you
You. bought aven theme ? If yes please submit ticket…
first of all. I’m loving your theme. Wish I would’ve found it sooner.
do you have any plans on adding Xing to the social icons and the share function? It’s a big business network in Germany, Austria and Switzerland and is used by many companies.
Right now I’m using a css workaround for the social icons. But it would be awesome to have a native solution.
Thanks in advance
Sure will add in next release….
hahaha u r welcome
It’s me again.
the sticky header logo doesn’t seem to work with header type 11.
Any idea on how to make it work?
Or could you add a function to enable/disable sticky header logo for header type 11 in the next update? for example: if sticky header logo is enabled, iit pushes the menu slightly right.
Please submit ticket with your website url will check…
Fantastic theme, scroll very smooth and seems loading pages fast. By the way, any example page with sidebar at all?
Hi we didn’t use sidebar in demos but Aven having sidebar layout options. You can see about it in our online documentation. http://docs.zozothemes.com/aven/. Thanks
Suggestion: It would be great if you can add the “Page Title” set of settings to your theme options panel like the way you did with your “Layers” theme.
Great theme! Thanks in advance for reading my suggestion.
Sure Mate will do it
Thank you for your fast reply. I will be tuned for your updates!
the theme is really nice i will rate it 5 stars because u really did a great work. I tried to install the slider revolution but it dont work showing this error:
“importiere Slider Einstellung und Daten…
Error: slider_export.txt does not exist!”
Submit ticket https://zozothemes.ticksy.com/ will send slider zip files, so you can import it easily from backend.
hello i bought the theme its really a nice work! but there is no Hydd.zip. folder… to install
You bought AVEN theme how come it include other theme HYDD?
its wrong in the documentation you wrote “hydd” instad of “aven” / or “use your theme name” its ok now! thank you
Can I use this theme with PHP5.3?
My PHP version is 5.3 and I cannot update it for now..
I did buy a theme but because of my PHP version I couldn’t use it. I don’t want to face to the same problem..
No issues, it will support PHP5.3
It’s great. I will buy the theme. If I have problem while adjusting the theme, I will write you again. Thanks…
Hi great work!
sorry i have a stupid question; can i change the colors fitting to our corporate design? (for example black / orange style).
Thank you very much!
Yes easily through backend.
Hi, The mobile menu doesn’t display. Kindly help.
Hi please post ticket it our support center. Thank you.
@zozothemes, I just did.Ticket no: 954671
Hope you’ve got reply with solution http://docs.zozothemes.com/aven/header/#section-setting-up-menu. Thank you
Hi, nice theme. i wanted to ask that you made multiple demos so the theme i will buy will have all layout settings? means i can do all type of website layouts?
Yes you can utilize all demos.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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