20 comments found.
Hello, is this theme compatible with multistore?
Hi, the theme is compatible with multistore, please refer https://support.bigcommerce.com/s/article/Multi-Storefront?language=en_US#limitations
Hello, does the AYO theme support rich snippets?
Dear theshmo891,
Thank you for contacting us today, our Ayo theme supports rich snippets.
Thanks
Hello,
I purchased this Theme and it did not upload to my bigcommerce and is not working.
Thanks, Justin
Dear Justin,
Could you please add a staff account for us to check your issue? Which layout do you want to install? I will try to install it for you. My email is support@ibigecommerce.com
Thanks
Hello, can you help me to set the header menu / mega menu?
Dear raphaelprugner,
Please create staff account for us to check. My email is support@ibigecommerce.com
Thanks
Please submit ticket and send your account in your ticket, I will check it again
Hello,
I bought this theme due to the ability to choose over 600+ Google web fonts; however, I cannot find where I can select the specific font I want for the website.
Can you please advise how to access these web fonts? Also, my main menu is capitalized and I cannot find an option to uncapitalize the main menu/header text either.
Dear allnetusa,
In Admin, you can open this file: templates\layout\base.html and add this code for example before
</head>:
<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Sofia">
<style>
body {
font-family: "Sofia", sans-serif;
}
</style>
Please replace the google font link with yours.
Thanks
Dear allnetusa,
About menu, please go to the file assets/wb-layout/_navpages.scss and find line 218:
> .navPages-action {
//color: stencilColor("navPages-subMenu-color");
display: block;
padding: 9px 0;
font-size:14px;
font-weight: 400;
text-transform: capitalize;
}
Then change text-transform: capitalize; to text-transform: none;
Thanks
Hello, I’ve got a problem with the woocommerce gallery images. When I view the gallery I see correctly the fist image big but I also see the second and the third images as big as the first image of the gallery.
Maybe it’s a bug of the theme… can you help me please?
Thank you
Dear staffnetorange,
Please create staff account for us to check. My email is support@ibigecommerce.com
Thanks
How do we display Featured / New products on the homepage?
Dear Cobrant,
Please create staff account for us to check. My email is support@ibigecommerce.com
Thanks
Hi there
Hope you are well. We wanted to show all sub categories as well by default on the left hand side where it says “refine products by” on all the brand pages. For example: https://anzpharma.co.nz/jack-n-jill/ If you see under ‘bath & body’, you will see ‘body & face wash’ and ‘body cream & lotion’. Would there be a way to show all of them without opening the subfolders and hiding the rest? Look forward to your response.
Please send your site account to our support email: support@ibigecommerce.com We will update and guide you on your site directly. Thanks
In Categories Page, I had chosen Price Ascending but the filter is not working on your demo site also. Please help with the issue. kindly attach a screenshot image, please check it
I will see your issues for you.please send the issues my email is support@ibigecommerce.com.
Hi,
I have applied promotion discount price for all products but the discounted price is not shown on the product page/list, how to get that discounted price?
Thanks & Regards
Please create a staff account, I will see your issues for you.My email is support@ibigecommerce.com
yes created, please check it
Dear sutharsanab,
I will check your issue now and will reply you soon.
Thanks
We havn’t heard from anyone yet. Please update us asap. Our store is ready for launch
Our theme and bigcommerce doesn’t support show promotion discount price on product page. Please try to use Sale price following this guide: https://support.bigcommerce.com/s/article/Using-Sale-Pricing?language=en_US
Please send the issues my email is support@ibigecommerce.com.
Does the AJAX Load More Plugin mean that the theme has infinite scroll on product pages. Also how customizable this is and do you offer customizations?
Dear sharplemon,
Our theme doesn’t support the ajax loading more on listing page. We can custom work it with extra cost. If you want, you can contact with us via email: support@ibigecommerce.com, we will discuss more about it.
Thanks
Hello This is my final attempt to reach you. I have been trying for 10 days to get an answer from Luhan to agree on the customization and proceed and I cannot hold the project any further. If you are not interested in doing the job kindly confirm so I can look for another supplier
Dear sharplemon,
Please check your email again. I replied it.
Thanks
What is the difference between Ayo and Razor themes? They seem very similar.
Dear sir,
Which layout do you prefer? They are not same design, they are different. Razor theme has 6 layouts for electronics, and Ayo theme has 4 layouts and they are for mutil purposes.
Thanks
Besides the home page, are there any feature or module differences to be aware of? I prefer Ayo, but want to make sure I am not losing anything with it, and not losing any future updates.
Dear dwgdistribution,
We are using same core for our themes, so the features are same, but for every themes, we will use different modules following the designs. you can refer our guides, for Ayo: http://ibigecommerce.com/document/ayo/home/ayo-1.html and for Razor: http://ibigecommerce.com/document/netro/
Thanks
Hello, the link you provided for Razor seems for Netro, is there a similar url for Razor?
Dear sir,
Netro is old name of Razor theme. Then we renamed it.
Thanks
Congratulation, best of luck with sales 
Thank you.
Good luck!
Thank you.
Congratulation, best of luck with sales 
Thank you.
Congratulations! Nice Work, GLWS 
Thank you.
Great Work, Congratulations GLWS 
Thank you.
Nice work, GLWS 
Thank you.
Congratulations GLWS 
Thank you.
Congratulations GLWS 
Thank you.