43 comments found.
Completely not usable! Have uploaden several times in the last year and it always crashes! Love the theme and al its features but hate the fact that I payd for a theme that doesnt even work! And the support is expired now so I’m left with a theme I can’t use and no support. I asume there is nothing that can be done so the theme wil work and not crash!? Otherwhise I have to buy a new theme!
Hi LindaConijn,
Please go to support forum!https://jwsuperthemes.com/forums/forum/themes-support/bencher-wordpress-theme/
And send us Admin login detail.
We will check your site.
And please don’t forget to set private for post here! http://prntscr.com/mlqt3k
Best regards,
JWSTheme Support Team.
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Support |
I have purchased you Bencher – Responsive WooCommerce WordPress Theme. Its CONTENT UPLOAD FUNCTION IS NOT WORKING. I have tried to contact you via Support Ticket but there is no Option for Bencher Theme. Please do provide us help and it is urgent.
Hi,
You can open the ticket to our support center: jwsthemes.ticksy.com
We will assist you.
I have provided Admin Login Details on Support Ticket Page 17hrs ago. Please do check it. And How much time it will take to resolve it? It is very urgent for me.
Hi,
We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend).
Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7. response time can be up to 1 business day.
Best regards, The JWSThemes Support Team
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Hi,
I cannot see the cart and search icon on the top bar. Could you please help me out?
I have sent you a private message. Request for your response.
Hi,
Please, open the topic or send an email to us. Our email: jwsthemes@gmail.com You should renew your support.
Best regards, JWSThemes Support Team
| Support |
Hi,
My emails are not going from the contact form. Please support
Hi Huzan,
Thank you for your message. We will follow your ticket on support center.
Best Regards from #JWSThemes Team
hey hi i want to purchase your theme but i want to know does your theme have option of select size and select color before adding product in a cart.
waiting for your reply.
Hi,
Thank you for contacting. This theme has option of select size and select color before adding product in a cart.
Regards,
After installing this I’ve noticed that a lot of the bencher woocommerce files need to be updated. Will you be pushing an update soon?
Thank you for your message.
We are going to update the theme with the latest version of WooCommerce.
If you get any trouble with the theme, please feel free to contact us https://jwsuperthemes.com/forums
Best Regards,
Sophie
Hello I am unable to create 4 column mega menu.
Thank you for contacting us.
You can find how to create a mega menu on our documentation.
If you would like to have a private conversation, please open a topic on our Support Center: https://jwsuperthemes.com/forums We will give you guide.
Kind Regards,
JWSThemes
Can’t understand whats wrong with the theme, earlier Instagram feeds was working well. Suddenly it stopped working as soon as support got expired. Guys whats wrong..!
Hi,
Please, check your Instagram account. Try test a new account. Open the ticket to our forum: http://jwsuperthemes.com/forums . Regards, JWSThemes team
Hi there,
Thank you for contacting us!
This is just an accidental situation. If you need any our assistance, please pay an extra support and continue.
Kind Regards,
Support Team
Before buying, I have a question: - Interface demo load too slowly? - To translate the entire theme language to another language, what should I do? (Very important for me)
Hello there,
Thank you for being concerned with the theme!
Our interface demo loads normally. To translate the entire theme language to another language, we use po edit file. We have video tutorial of how to translate the theme. If you need any our assistance, please feel free to contact us http://jwsuperthemes.com/forums.
Kind Regards,
Sophie
I raised a ticket 2 days back. Received no response yet.
Hi,
Sorry for delay. Please, let me know your ticket ID. Open The ticket to our support center:https://jwsthemes.ticksy.com with new ticket. We will check and assist you.
Regards, JWSThemes Team
Hi,
Here’s the link: http://jwsuperthemes.com/forums/topic/product-title-wbackground/page/3/#post-1684
Hi,
I have recently replied to your question. Request you to please update the ticket: Link
Please, follow your ticket. Our team will assist you.
Hi,
I’ve replied to the ticket. Request your response at the earliest.
Hi,
I’m waiting for your revert on my ticket!
Hi,
Please, follow your ticket. Thank you
Hi! I purchased the Wordpress template which included Visual Composer however when I use the program the Bencher templates do not appear, rather i’m forced to purchase the program to get full accessibility.
Also, is there another location I can connect to customer support or this the only space?
Thank you!
Hi,
Thank you for buying. Please, open the ticket to our support center. Our support will assist you.
About Visual Composer, You do not need active or take care about that message active. You can update Visual Composer with the license code. BUT, buying a theme which is bundled with Visual Composer(like our themes) does not mean that you also buying a license for a Visual Composer. The Visual Composer come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.
http://prntscr.com/ak4jhk So you just don’t have a license key and can’t get automatic updates. You can purchased on there : http://codecanyon.netTo update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires. Thanks and let me know if you need another assistants!
Regards, JWSThemes Team
You can connect to customer support in Forum: http://jwsuperthemes.com/forums
Thank you!
Some of my products have medium to long titles, and as a result, the product list display is completely messed up. Is there any way to change this so that the title wraps to a second line and repositions the price and category if appropriate?
Hi,
Please, submit ticket to our support center or forurm. We will check and assist you.
Regards, JWSThemes Team
I am trying to edit bencher themes in Wordpress but cant seems to find the pages such as home, about, etc to edit. How do i do that?
I’ve tried the visual composer and that is not bringing up the bencher layouts.
Help! menu in divice (phone an tablet) not working (no se despliega, sólo se ve el icono)
Hello there,
Thank you for using our theme! Please post your question to our Support Forum. It should include your FTP and Admin login info. Remember set your post as private reply so that no one else could see your info.
Kind Regards,
Support Team
Hello, I’d like to hide product prices until someone logs in. How do I do that? Thanks.
Hi,
You can use this plugin:https://wordpress.org/plugins/hide-price-until-login/ Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer. Regards, JWSThemes Team
Hello I just brought the theme and unfortunately I realized Instagram does not appear ???? Please help !!!!!!
Hello there,
Thank you for being concerned with our theme and sorry for not replying earlier!
There is a shortcode of creating Instagram on page. Please feel free to submit any issues on our Support Forum: http://jwsuperthemes.com/forums/. We are ready to assist you.
Kind Regards,
JWS Support Team
Hi, i would like to know, if in your shop, is it possible to create variable products. Thanks
Hello there,
Thank you for being concerned with our theme!
It is absolutely possible to create variable products. We give guides in the documentation.
Regards,
JWS Support Team
Hello,
Love your theme, really well made. Quick question, how do I disable the gear icon that appears near the top on the left hand side that when you click on a style selector appears?
Thanks.
Never mind found it!
Hi, I’m trying to submit a support ticket for bencher, but it says I need to enter the purchase code first – but there is no purchase code field where I could enter it?!
Hello there,
Sorry for that! We have fixed the error of missing purchasing code field. Please try submitting again!
Best regard,
Now it says my purchase code isn’t valid but I literally copied and pasted it so it is 100% valid.
Great! Waiting your ticket…. 
What??? No!! I can’t submit because it says my purchase code isn’t valid!!!
You say you literally copied and pasted it so it is 100% valid, so I thought it is now going right. Sorry again! I don’t know what went wrong with the ticket system today. Temporarily, we will support you by email. Here you go jwsthemes@gmail.com
Thanks!
Hello JWS Themes i just installed theme but theme is not working like your preview theme. i did stick menu off but still appear when i scroll. on pages header did not showing wish list.
Hi,
Thank you for buying our theme. Please, submit ticket to our support center. https://jwsthemes.ticksy.com We will check your host and import demo data for you. Some host has troble with Max_execute_time. So, fail import data demo.
