4 comments found.
Hi, I have now set up my website with the kit, however on mobile the fonts default to a different font to plus Jackarta?
Hi Wesland,
Thank you for reaching out and purchasing our Template Kit! I appreciate your patience, and I’m here to help you with the issue.
Please follow these steps to adjust the font for mobile devices :
1. Go to WordPress Dashboard → Pages → Edit with Elementor 2. Click the three-line icon at the top left (Site Settings) 3. Click Global Fonts → Click Mobile 4. Customize your font as needed 5. Don’t forget to click Publish to save the changes
For more details, please check our article here : https://support.rometheme.net/docs/template-kits/general-guidelines/setup-global-kit-style/I hope this resolves your issue! If you need anything else, just let me know—I’m here for you.
Kind regards, Azka Customer Support Team Rometheme
I’m extremely disappointed with this template. After purchasing, I quickly discovered that it’s full of HTML and CSS errors, and it simply doesn’t work as intended. Basic functionality is broken, styles are missing, and there are major layout issues. This is not a professional product – it feels unfinished and poorly tested.
Even worse, I’ve reached out to the author for support and requested a refund – but I’ve received absolutely no response. It’s completely unacceptable to sell a faulty product and then go silent when customers ask for help.
This is a waste of time and money, and unless the author responds or the issues are resolved immediately, I will escalate this to Envato Support and push for a refund. I strongly advise others to stay away from this item until the problems are properly addressed.
Hi lapachon,
Thank you for bringing this to our attention, and I sincerely apologize for the frustration and inconvenience you’ve experienced with the template.
We take product quality and customer support very seriously, and it’s disappointing to hear that this item did not meet your expectations. I’m especially sorry for the delay in our response — this is not the experience we aim to provide, and I truly understand how frustrating that can be.
Let me first clarify: this item is an Elementor Template Kit, not a WordPress theme or HTML template. As such, it cannot be installed like a traditional WordPress theme. To help you get started, please refer to our quick video guide on how to properly install and use the template: Watch the Installation Guide https://www.youtube.com/watch?v=-WAhHxMxtmw
Additionally, you can find detailed documentation here to help troubleshoot or understand the template better: Template Kit Documentation https://support.rometheme.net/docs/template-kits/general-guidelines/If you’re still experiencing issues or need further assistance, please don’t hesitate to reach out to us directly — we’re here and ready to help you.
Refund Option: If the issues remain unresolved and the product still doesn’t work as expected, we will fully support your request for a refund and assist you with the process if needed.
Thank you for your patience and for giving us the opportunity to address this.
Kind regards, Yahdi Customer Support Team Rometheme
Congratulations GLWS 
Great Work,Congratulations GLWS
