228 comments found.
The BigCart theme pluging is giving an critical error. I installed everything new and renew the options, but nothing helps. How can I fix this critical error?
Do you have updates for the theme ? Woo commerce bugs for updates.
Hi,
We didn’t update our theme yet. Could you share your site url and admin info via our support hub? Then, we will check in detail and let you know in detail.
Best Regards, C-Themes
Thank you for your reply. On your support hub, my purchase code doesn’t let me go further. How can I contact you ?
Please send your message via our email(cthemesenvato@gmail.com) directly.
So many Bugs with the new Wordpress update and for more than a year no update of this theme…..
Hi Dear,
Please create your ticket via our support ticket system. https://c-themes.support-hub.io/ Then, we will check in detail and update theme on your end directly.Best Regards, C-Themes
Are you still updating this theme? Since WP 5.2 I get constantly warnings that there are some errors in the theme. Listed are:
Error-Details
Error Typ E_ERROR wurde in der line 18 der Datei /www/htdocs/w018d1f3/akustik.design/wp-content/themes/bigcart/woocommerce/cart/mini-cart.php verursacht. Fehlermeldung: Uncaught Error: Call to a member function is_empty() on null in /www/htdocs/w018d1f3/akustik.design/wp-content/themes/bigcart/woocommerce/cart/mini-cart.php:18 Stack trace: #0 /www/htdocs/w018d1f3/akustik.design/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include() #1 /www/htdocs/w018d1f3/akustik.design/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2218): wc_get_template(‘cart/mini-cart….’, Array) #2 /www/htdocs/w018d1f3/akustik.design/wp-content/themes/bigcart/templates/header/header-default.php(242): woocommerce_mini_cart() #3 /www/htdocs/w018d1f3/akustik.design/wp-includes/template.php(772): require(’/www/htdocs/w01…’) #4 /www/htdocs/w018d1f3/akustik.design/wp-content/themes/bigcart/inc/helper/helper.php(87): load_template(’/www/htdocs/w01…’, false) #5 /www/htdocs/w018d1f3/akustik.design/wp-content/themes/bigcart/header.php(116): bigcart_get_template_part(‘header/header’, ‘default’) #6 /www/htdocs/w018d1f3/akustik.design/wp-includes/template.php(770): requi
Best regards Reca
Hi,
Please create your ticket via our support website. https://c-themes.support-hub.io/ And share your site URL and admin info. Then, we will check in detail and provide the solution quickly.Best Regards, C-Themes
Is there latest theme update available? Which should support latest wordpress version(5.8.2) and woocommerce(5.8.0)
Also I have purchased 1.8.0 theme and that has a bug in product gallery. Initially product gallery showing too small, once I click on image navigation arrow then it resizing to original/expected view. Please check the below links and help me to sort out this issue.
https://giftbox-dubai.com/wp-content/uploads/2021/11/Screenshot_5.png https://giftbox-dubai.com/product/starbucks-box/Hi,
Please create your ticket in our forum site. https://c-themes.support-hub.io/ Then, we will provide the latest plugins to be compatible with the latest wp & wc. And we also checked your product page and everything is good like screenshot. https://www.awesomescreenshot.com/image/17541881?key=efbecdb9a5d5db1c8c530fa4d4f8e0af We think the problem is caused by browser compatible issue. Please let me know your browser information. And share your site URL and admin info via our forum site. Then, we’ll check in detail and provide the solution asap.Best Regards, C-Themes
Hi, Our support timeline has expired and as I can see your current theme(Bigcart) is not compatible with the latest woocommerce and wordpress version. If I renew support or purchase new licenses then can I get all latest version support on woocommerce, wordpres, visual composer, php and latest browser compatibility? If yes then please share latest theme support configuration.
Hi,
We didn’t update theme yet. We are going to update theme within this month. After notify theme, we will notify to our customers.
Best Regards, C-Themes
Hello, any update about version 1.9.0? In the download files is 1.8.0 
Hi
Please download the latest version from themeforest. If you download the latest version, you can see the version 1.8.0. It’s our fault, because we didn’t change the version number when we update theme. But you have downloaded the latest version already. Please go to bigcart->tyles.css, and change the version number by 1.9.0 on your end. If you have any other questions, please let us know again.
Best Regards, C-Themes
Hello, when will be the next update. The website on Internet Explorer is not working well..
Hi
Sorry for our late. We will consider your problem when we update theme. If we update theme, we’ll notify you.
Best Regards, C-Themes
nothing happened, bad support
still nothing happened. I have got a attorney mail, because you use Google Font on external sources. So the IP of the user will be directly redirected to US, what is not allowed in Germany. Now we have to pay a 300 EURO fine.
Hi there, I am using this theme too and have also the issue that on safari product image are not shown. Further I am not able to update Woocommerce – since version 3.9.3 no updates are possible. Is there a way that I can purchase support extension only without the theme, since I have it already? my website is www.luna-blu.ch – thanks for your feedback, Tanja
Hi
Sorry for our late reply. We think you didn’t purchase our theme yet. And there is no way to purchase only support license. You need to purchase theme first. And we will fix the product image issue on safari browser in our next version. If you have the other problems, please let us know again.
Best Regards, C-Themes
Hi, I just took a licence for WPBakery but I cannot instal it on my theme. This is maybe the reson why :
2.6 I don’t see License tab in WPBakery Page Builder settings
It could be so that your WP theme author disabled License tab of WPBakery Page Builder within his/her theme configuration. It is necessary to contact theme author directly to get information on how to enable License tab by removing his/her custom blocker.
Could you please help me.
Hi
You needn’t activate wpbakery license. Because we already purchased license and add the wpbakery plugin in our theme content. If plugin is updated, we always update it in our theme. So you can just install and use that. If you want to active license, you need to purchase the wp bakery plugin again on your end. So please use that without activation.
Best Regards, C-Themes
Hello, your demo site and on my client’s site the product images in the product details are not displayed on Safari (iphone and ipad). Could you give us a solution. Thank you very much for your help.
Hi
Could you share your site URL and admin info via our support ticket system? Then, we’ll fix that problem.
Best Regards, C-Themes
Then my support is outdated. But the problem is also on your demo site: Your (and my) images in the single product is not displayed on safari. That’s why I think the problem concerns you, me and all the customers of the theme.
My site : https://chapeauxcaen.comThank you in advance for your help
Hi
The problem is caused by browser css compatible problem. Please create your ticket on our ticket site. https://c-themes.support-hub.io/ And share your site URL and admin info. Then, we’ll solve the issue.Best Regards, C-Themes
Thank you for your answer and I know that the problem comes from the SSC. but I can’t find my user ticket and my support is outdated.
The problem is general and affects all the users of your theme and also your demo site. Product images in single product does not display on safari (on tablet and iphone).
If this was only about months I would not have called support without a ticket but now it’s a problem on your side. Thank you for updating this problem. And bravo for the programming of this theme which is very good.
It would take an update of the theme to fix this general problem.
Hi
We are very sorry for our late reply. If so, please send your site URL and wp admin info directly via our email (cthemesenvato@gmail.com) directly. Then, we’ll solve the problem quickly. Sorry again.
Best Regards, C-Themes
Hi guys,
we updated your theme to the version 1.8 but have a problem with the Redux plugin.
As soon as we upgrade to WordPress 5.5.1 the header disappear. If we deactivate Redux the header images appear again but of course the functionality of the website is missing.
Do you have a solution for that?
Best regards
Hi
Please create your ticket on our ticket website(https://c-themes.support-hub.io/). Then, please share your site URL and admin info. Then, we’ll check in detail and provide solution quickly.
Best Regards, C-Themes
Hi, we have tried to create a ticket but it says that we have to buy a new support item. Due to the fact that this is a technical problem from your side we should find another solution. Can you please provide us some login credentials to your ticket system?
Thanks for your understanding.
Best regards, webtofly
Hi
If so, please send your site URL and information via our supporter email directly. (kellythemer@gmail.com) Then, we can help you.
Best Regards, C-Themes
I am unable to upload the new theme update as the theme upload page is broken, is there a way to fix this?
Hi Could you share your site URL and admin info? Then, we’ll check in detail and provide solution quickly. Best Regards, C-Themes
The only way it is allowing me to login is through my hosting account, the user section of the website isn’t allowing me to create any new users or edit any other user’s passwords so I am unable to make a new admin either. Would you like to try login through my bluehost?
Hi
Sorry for our late. We need your wordpress dashboard admin information. You mean you can’t create a new user on your admin dashboard? Anyway, please help us to login your admin dashboard. Then, we’ll check in detail and provide solution quickly.
Best Regards, C-Themes
Hi, I am facing a problem with the shipping calculator cost. After upgrading the theme, the calculator is no more working in the cart page and the checkout page. The shipping costs are calculated based on States (Casablanca 20 dhs – Mohammadia 35 dhs – Marrakech 40 dhs), but when the state is selected, no costs are calculated.
Thanks in advance. Best regards, Abderrahmane
Hi Could you share your site URL and admin info? Then, we’ll check in detail and provide solution quickly. Best Regards, C-Themes
The wpbakery backend editor stoped wordking.
Hi
Please send your site URL and admin info via our ticket website. https://c-themes.support-hub.io/ Then, we’ll check in detail and provide solution quickly.Best Regards, C-Themes
Hi, I have the same problem as other users (Your theme (BigCart) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure they are compatible with the current version of WooCommerce). Also wordpress is updated to 5.5 and Wpbakery stops working to be able to update products, with stock, pages, etc … and I have to go back one version every day. Please fix. Thank you
Hi
We updated our theme to fix the above issues. So please download the latest version on themeforsst and update the bigart theme. If you have any other questions, please let us know again.
Best Regards, C-Themes
Hi C-Themes -
I’m having the same issue with updating to Wordpress 5.5.1-DE version on 3 Sites where Bigcart is installed.
The error occures right after I have updated WP. It occures regardless if Bigcart 1.4.0 or Bigcart 1.7.0 is installed. It occures regardless if the site uses PHP 7.1 or PHP 7.3. A subsequent update to Bigcart 1.8 did not help. Another site with a different theme seems to work fine after updating to WP 5.5.1.
Unfortunately I can not log in to submit a support ticket. Your system keeps telling me that I have to confirm my email address first. Unfortunately I did not receive a confirmation mail. What can I do?
Kind regards Reca
Hi
Could you let you know your issue with some screenshot images? Then, we’ll check in detail and provide solution quickly.
Best Regards, C-Themes
Hi C-Themes -
I’ve replied in detail to your gmail-adress cthemesenvato@gmail.com. I’ve included credentials for you for one of my website and a screenshot of my login-issue.
Kind regards Reca
Hello -
Did you get my mail???
Regards
Hi
We got the email correctly. Our developer is still working now to fix your problem. We are very sorry for our delay. We didn’t work on this theme for a long time, so everything takes some time. If we have any news, will let you know soon.
Best Regards, C-Themes
Hi, after updating Wordpress to version 5.5.1 is the admin dashboard not working as expected. Most of the buttons, dropdown menus, woocommerce orders are not responding at all. This happens only when your Theme is activated. Is there a compatibility issue with the current Wordpress Version? Please help, at the moment I can’t manage the site with your theme. And I really like it. I hope you can help.
Best regards
Hi
Please download the latest version on themeforest and update it on your end. We updated our theme to be compatible with the latest versions in these days. So please update theme firest.
Best Regards, C-Themes
Hi, thanks for your respond. Already made this but still the same issue.
Best regards
Hi
Sorry for our late. Could you share your site URL and admin info via our ticket website? Then, we’ll check in detail and solve the problem.
Best regards, C-Themes
Do you have an update of this Theme tested with WordPress 5.5.1 and with WooCommerce 4.5.0?
Hi
We updated theme to be compatible with the latest wordpress and woocommerce in these days. So please download the new version on themeforest and update it. If you have any other problem, please contact us again.
Hi, my dashboard still cant edit anything even after update the theme
Hi
Maybe, the problem is caused by browser cache, Okease remove browser cache or press “ctrl+F5” on your dashboard page. If you get still same issue, please create your ticket on our support website. And share your site URL and admin information. https://c-themes.support-hub.io/ Then, we’ll check in detail. Best Regards, C-ThemesRegards, C-Themes
The customiser tool is totally blank when clicking on it. Deleted theme and used another one and problem is solved.
Sorry for our support. Please send me your refund request. Then, we’ll accept it. We have some critical problems, so didn’t update our theme yet.
Best Regards, C-Themes
