13 comments found.
Hello, pre-purchase question. I need a page with product categories. I didn’t find it in your demos. Maybe it’s already there? Thanks.
Hello,
Thank you for taking interest in our theme!
There is no page with product categories, however, it can be created using available elements. You can either use banners or “Product Category List” widget showcased here. The theme is compatible with Qi Addons for Elementor plugin.
Support
Mikado Portfolio part of
Qode Interactive
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I purchased the template and tried to register the theme. I’ve been waiting for hours, but it’s still not working. When I try to contact support, I get the message: ‘Error establishing a database connection.’ I paid 92 dollars for this I can’t believe it.
Hello,
This was most likely due to temporary server downtime. Please clear your browser cache and try again.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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This is not a browser cache issue. I have tried multiple times and on different browsers. This is a problem with your server. Even when I visit https://helpcenter.qodeinteractive.com/ to submit a ticket, it shows “Error establishing a database connection,” which clearly indicates a server-side issue.
Although I successfully registered the theme, I am unable to import the demo content. Not only that, I can’t work properly at all. From what I understand, your server appears to shut down every day after a certain time.
I am requesting that your server be available 24/7. If you are selling a template at this price, your server should be operational 24/7.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, is it possible to display a search icon to the left of the menu on mobile devices?
Hello,
You can add “Bisou Search Opener” widget to “Mobile Header” widget area. For a more detailed overview of available widgets and widget areas please check this section of documentation.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks!
Support
Mikado Portfolio part of
Qode Interactive
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Hi team, this is the sixth template I’ve used with you, and in all of them the footer has issues. I’ve been waiting for quite some time for an update to fix it. Do you know when it will be released? Thanks.
Hi,
If you are having issues with the footer, please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket, please follow the instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Good evening, can you tell us where we manage the footer, and the right menu?
Hello,
The content of the Footer and Side area is added using Widgets. Navigate to Appearance >> Widgets, and edit the corresponding Widget Areas.
In case you need further assistance, please submit a ticket at our Help Center and one of our support agents will gladly help you.
To submit a ticket, please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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where can i find my Purchase Code?
Hello,
Please take a look at this article – Where Is My Purchase Code?
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I have installed the template and imported the demo files but I get an error when importing (I have tried several times). I see that when publishing the website with the example files the Slider is not displayed and gives an error and I see that in Slider Revolution there is no slide. I try to upload it again from Import demo content, only the Revolution Slider, but it tells me that no file exists: “The import process may take some time. Please be patient. 0% Files don’t exist”.
I also see that there is no margin on the page and the photos and texts overflow, reaching the limits of the browser.
Hello,
Thank you for choosing our theme.
If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
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As I said, I have also tried to import the Demo files individually (Slider Revolution) but the warning that the files do not exist continues to appear. Likewise, the layout is not correct since neither the text nor the photos fit the page as they should.
Here it is explained how to import sliders manually (not through Bisou Dashboard > Import section, but through Slider Revolution dashboard).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Solved!! Thank you so much.
Support
Mikado Portfolio part of
Qode Interactive
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hi is this theme support RTL ?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
You can also check our themes with RTL support in this article.
Support
Mikado Portfolio part of
Qode Interactive
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Hello i’m waiting for quick help to my support ticket 3771100. Please, I need HELP.
Hello,
We located your ticket at our Help Center, however, this is not the ticket ID. Your ticket should be updated with response now. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve tried uploading the theme several times it keeps failing. The error reads; “The package could not be installed. The theme is missing the style.css stylesheet.” How do I fix this?
the full thing reads:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello,
This usually means that the wrong file is being uploaded. You should extract bisou.zip from the .zip file downloaded from ThemeForest and upload just bisou.zip. For more detailed step by step instructions, please check the article in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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How do I make the photos full-width like in the previews? Can you also share how you made the text sit on the edges of boxes/images
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, its urgent, i’m waiting for quick help to my support ticket # 279357 Kindly make it fix ASAP Thanks!
Hello,
Thank you for contacting our support.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I’m seeking for help, from last 4 days.. why are you not taking care of support tickets???
Note: I’m foreced by you to use harsh words here, as its been 5 days since i request to help me with the demo import. Still NO luck.
I’m waiting for your kind response & help. Thank you!
Hi,
Your ticket is updated with response now.
Please understand that our Help Center is closed during weekend. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
For demo import please follow instructions from this article. You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Support
Mikado Portfolio part of
Qode Interactive
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Congratulations GLWS 
Thank you so much!
Great Work,Congratulations GLWS
Support
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