42 comments found.
Hi,
We are using the Bristol theme with King Composer. What is the recommended way to update it?
When I downloaded the theme, I noticed there were two installation options: new theme and old theme. Which one should we use?
Additionally, WordPress recommends PHP 8.x, but we are currently running PHP 7.4. Yesterday, I tried installing the new version, and WordPress displayed an error related to Revolution Slider.
Do you have any recommendations on how to properly update the theme and PHP version?
Thank you in advance.
Hi, please note that you need to set up a fresh website. The new theme is not compatible with the existing site or its old content. The new theme is built with Elementor, which is completely different from KingComposer, so it cannot work properly with the previous setup.
Header Style Two Header Style Three Both are not working. Please look into it and update the theme.
Hi, please send us a support ticket. Our team will help you https://templatepath.ticksy.com/ Thanks.
Ticket No: #3787903.
Hi, please check the ticket. Thanks.
Thank you for fixing the issues. Prompt and Excellent Service.
Thanks.
Hello The theme is showing critical error could you please check your theme version is compatible with current wordpress version
Hi, please send us a support ticket. Our team will help you. Thanks.
Ticket already submitted Ticket #3711436 2d ago but no reply from your team
Hi, you responded from our support team. Thanks.
Hello, again it’s been 2 days, but I haven’t received a response from your support team.
Hi, our support team working you will get solve the issues soon. Thanks.
It’s been 12 days, and my issue is still not resolved. This is pathetic service and a very bad experience. Please refund me.
Hi, we have checked the support ticket, our support team solved the issues. When you removed our theme function.php then showing error otherwise theme working fine. Thanks.
My client is now annoyed with me because of your theme. It’s not working, and I don’t need it. Please refund me.
Hi, we have checked your site you removed function.php from the theme so its not theme issues. Thanks.
That was theme issue i have not removed any thing
Hi, pleas check the support ticket. Thanks.
Most hectic theme I have ever purchased from themeforest. Trying to upload demo and it didn’t work at all. I waited almost 1+ hour there is no issue with my internet connection or cPanel it’s just a bug on their theme so be aware before you purchase this theme not recommended.
Issue has been resolved I take back my words thanks. Good Luck
Thanks.
When I pressed Troubleshooting button in Theme Support the whole site crushed: Fatal error: Uncaught Error: Call to undefined function _WSH() in wp-content/plugins/theme_support_bristol/theme_support.php:19 Stack trace: #0 /wp-includes/class-wp-hook.php(308): bristol_bunch_widget_init2(’’) #1 /wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #2 /public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-includes/widgets.php(1854): do_action(‘widgets_init’) #4 /wp-includes/class-wp-hook.php(308): wp_widgets_init(’’) #5 //wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #6 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /wp-settings.php(617): do_action(‘init’) #8 wp-config.php(113): require_once(’/home//...’) #9/public_html/wp-load.php(50): require_once(’/home/in /home//public_html/wp-content/plugins/theme_support_bristol/theme_support.php on line 19
Hi, please send us a support ticket. Our team will help you. Thanks.
Topic created.
Okay.
Theme options don’t work, and how can I get the King Composer latest version? I still have the old one. I tried opening a support ticket but I can’t even see the theme in the list. Is this even still supported?
Hi, sorry! for this issues! we will update soon. Thanks.
I have done as you said but the result is still the same. I deleted the theme support plugin and then reinstalled it. I cleared the cache also but nothing changed. I urgently need this to be solved. So, please check it out and solve the issue for me, please.
https://templatepath.ticksy.com/ticket/3149513Hi, please reply of support ticket. Thanks.
Will they update the security issue that King Composer has?
Please send us a support ticket, our team will help you.
after I did the installation, I didn’t touch the client’s site for a long time, now I can’t change anything in the theme because Theme options doesn’t work anymore, you click on the option and nothing happens. Did they change something in the theme that I was in harm’s way?
Hi, Please send us a support ticket. Our team will help you. Thanks.
Can’t import demo data while using theme options / utility, will take hours of time please fix this issue soon.
Hi, Please send us a support ticket. Our team will help you. Thanks.
how to import demo
Hi, Please send us a support ticket. Our team will help you. Thanks.
am getting this error during demo import please needs support urgently thanks Import WordPress Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number
Hi, Please send us as support ticket. Our team will hlep you. Thanks.
data not imorting, i purchassed your theme from my official account in desk , but even if i try in 3 websites no way to import data, the worst theme ever
Hi, Please send us a support ticket. Our team will help you. Thanks.
i m importing them data on my local host server but data is not importing
Please send us a support ticket. Our team will help you.
Hello, the slider doesn’t work and I have sent a support ticket to market@help.envato.com and yet nothing has been done to fix it
Hello, is the theme compatible with latest version wordpress 5.7?
Yes.
Hello, the options do not load correctly when entering Appearance> Theme Options.
I tried the solution of installing the “Test jQuery Updates” plugin and it didn’t work.
I have also observed that in the mobile version the menu does not work correctly. You cannot click on the menu items that have submenus.
Thanks. Regards.
Please send us a support ticket. Our team will help you.
Hello, at the end I was able to enter the theme options by installing the “Enable jQuery Migrate Helper” plugin, which activates the jQuery version 1.12.4
This plugin gives several outdated code errors: jQuery.fn.andSelf() replaced by jQuery.fn.addBack() Theme: Bristol in /wp-content/themes/bristol/js/owl.js jQuery.fn.live() is deprecated Plugin: Theme Support in /wp-content/plugins/theme_support_bristol/includes/vafpress/public/js/vendor/jquery.tipsy.js jQuery.fn.live() is deprecated Plugin: Theme Support in /wp-content/plugins/theme_support_bristol/includes/vafpress/public/js/vendor/jquery.reveal.js \’ready\’ event is deprecated Plugin: Theme Support in /wp-content/plugins/theme_support_bristol/includes/vafpress/public/js/option.min.js jQuery.browser is deprecated Plugin: Theme Support in /wp-content/plugins/theme_support_bristol/includes/vafpress/public/js/option.min.js
When do you plan to update the theme?
Those of us who do not have support, we also have the right to have our template updated.
Thank you. Greetings.
Please send us a support ticket. Our team will help you.
Too many issues with this theme. I need a refund ASAP. I’m only 30min into downloading this theme and I’ve already found multiple issues. 1) There’s no child theme 2) Theme options doesn’t work even though your latest update says that it does 3) Slider Revolution doesn’t work with this theme even though I have the same Slider version on a totally different theme & website. 4) Support hasn’t publicly responded to any of the comments which would help with pre-purchase decision.
Hi, Please send us a support ticket. Our team will help you.
The Appearance > Theme Options has issues and needs an update. None of the side bar items are activated and you can’t click on them. The Options screen stays on General Settings and I’ve deleted & download several times and still the same issue.
Hi,
i am very sorry that you are facing issue with wordpress update.
actually the wordpress has updated itself to version 5.5.
in this version they have depricated some functions of jquery.
which is causing issue.
we are working for its solution but untill that time you could impleemnt a fix to continue you work.
please install a wordpress plugin. see below screenshot.
after installing that plugin please do the below screenshot s settings.
the whole theme will work for you.
also very soon we will upload the latest version of theme at envato.
thanks
Theme options works now with this plugin fix. Thanks.
You’re welcome! Please send us a support ticket if you need any help.
the header in mobile is horrible, it is possible change it? it is not responsive
Hi, Please send us a support ticket. Our team will help you.