104 comments found.
There is new updates to the plugins. Theme is not compatible with PHP 8.3
Its throwing these errors. Few things like ‘Custom Heading’ isn’t working on WPBakery at all. Text editor etc working but rest doesn’t.
ERROR: GET your-domain-address/wp-admin/admin-ajax.php?action=wp-compression-test&test=no&_ajax_nonce=f330a6961f&1753851412744 503 (Service Unavailable)
Hello Sir,
Apologies for any inconvenience caused. We’re not entirely sure about the issue you’re facing, but we will investigate it thoroughly and get back to you with an update. If we find any theme-related concern, we will definitely include a fix in our next update.
Also sir your theme support period has already expired. To receive dedicated support, we kindly request you to purchase an extended support plan.
Thanks, Mark
Is there an option for listing multiple hospitals, like a listing directory? Thank you
Hello,
Thanks for asking. Currently, there is no direct option available for listing multiple hospitals. However, you can create a structured listing layout that includes key details such as the hospital name, location, and contact information. Please contact us via support site at https://support.themetechmount.com/submit-a-ticket/ so our team will guide you through the setup.
Also sir your theme support period has already expired. To receive dedicated support, we kindly request you to purchase an extended support plan.
Thanks, Mark
Hi, I have purchased a new license and submitted a ticket. Thank you
Hello,
Thank you for your purchase and for submitting the ticket.
Thanks, Mark
I bought your theme but BRIVONA OPTIONS under the setup area is all messed up. https://snipboard.io/3XT1bS.jpg
Hello Sir,
There is no issue with the theme. The problem is due to an HTTPS settings configuration on your website. Please go to Settings > General and set both the WordPress Address (URL) and Site Address (URL) to use https:// instead of http://.
Here is a screenshot for reference: https://prnt.sc/uD40JnxK5h9g
Once this is done, the issue on your website should be resolved.
Thanks, Mark
Will it come with TrueBooker plugin? What plugin you are using for booking an appointment?
Hello sir
In our demo, we have used the premium version of the TrueBooker plugin. However, the free version of the TrueBooker plugin will be included with the theme.
Here is plugin link: https://wordpress.org/plugins/truebooker-appointment-booking/
Thanks, mark
Hello I bought the Theme. On Homepage1 sample page I can see a button in the Topbar Right Content. However when I imported the demo, the button is not there. What is the shortcode I need to place in the Topbar Right Content (under theme settings) in order to get a button up there? Thanks
Hello sir
Sorry for inconvinece kindly please create ticket on our support panel. our support team will guide you. https://support.themetechmount.comThanks, Mark
I am not able to update the WPBakery and Revolution Slider. I tried all the possible ways. It is showing an updated and Reactivated plugin message, but it is still on the old version.
Hello Sir,
We need to check it on your website, so please contact us via our support site at https://support.themetechmount.com/.
Additionally, I have checked and found that your theme support expired in 2019. To receive further assistance, kindly renew your theme support.
Thanks, Mark
It looks like you are still providing Version 7.9 to download when updating the WP Bakery plugin, even though you mentioned that the latest version was updated to Version 8.0 in the changelog. On a fresh installation of your theme too we have 7.9. Please check from your end.
Thanks for updating to v 8.0, now it works 
Hello Sir,
We’re thrilled to hear that everything is working well now.
If you have any further questions or need assistance, please don’t hesitate to reach out via our support site at https://support.themetechmount.com/.
Thanks, Mark
There is an issue with a plugin update. Last day, I got an update notification on the Codestar Framework Plugin, but that entirely replaced that plugin with some Social Login plugin, hence the Options page disappeared. Please check.
Hello Sir,
Yes, the issue is caused by a plugin named Happy Social Login, and we have already discussed the matter with the plugin development team. They are overriding certain plugins, and we are actively working on resolving this as soon as possible.
In the meantime, please follow the steps below to resolve the issue on your website:
https://support.themetechmount.com/theme-options-disappear-after-updating-codestar-framework-plugin/Thanks, Mark
Thank you
I’m glad you found it helpful!.
Dear Author, We have renewed the service. Raised the ticket. Could you please go thru that and do the needful.
Hello Sir,
Thank you for renewing your services. We have received your support ticket, and our team has already responded. Kindly check the ticket and feel free to reply if you have any further queries.
Thanks, Mark
Sorry. There is no proper response. We have shared login details for your team to update. But your team responded something different.
Hello Sir,
I have checked the status of your ticket, and our team has already provided the steps to update the theme. A team member has updated the theme on your website and replied to your support ticket. Please check the ticket and respond there if you have any further issues.
Thanks, Mark
Hi, Before buying, I want to clarify. I am interested in the following functionality: the ability to rent one of the clinic’s rooms for N hours on a certain day depending on the workload (calendars). Upon completion of the booking, provide the ability to pay via credit card, PayPal, etc.
Hello Sir,
Thank you for showing interest in our theme. Our theme includes a feature for booking appointments, it does not have an option for renting rooms. However, you can integrate a plugin to add this functionality. Our theme is fully compatible with third-party plugins.
If you need further assistance, feel free to contact us through our support site at https://support.themetechmount.com, and our team will be happy to guide you.
Thanks,Mark
Please provide a link to the plugin “Appointments Booking” description in your theme.
Hello, I bought a licence from your theme, I edited it in a domain that did not work and transferred it to the main domain. I completely removed the theme from the other site, I enter the licence on the new site but it does not accept it.
Hello Sir,
Sorry for the inconvenience. Can you please contact us via our official support site at https://support.themetechmount.com/ and send us your site url with admin details in support ticket so our team members will help you on this asap.
Thanks, Mark
Hi, is it possible to filter doctors by specialty or by some other attribute? such as neurology or cardiology?
Hello Sir,
Thanks for taking interest in our theme. Yes, It is possible to filter or display doctors by its attribute, category. If you would like to view demo then please contact us via support site at https://support.themetechmount.com/
Thanks, Mark
hello, from where and how i can import the data
Hello Sir,
We checked and found that your support time is already expire so please renew your theme support time first. For demo data installation we already described steps in our theme documentation.
Thanks, Mark
The describtion in the document are not correct and not working, when i follows the instructions on your document the below text i aam getting, why its so complicated to import demo, its one click on other theme .. please advise here how to do this basic task, i bought your theme longtimes ago, but this is the fist time i am using it … text as below: Import WordPress Howdy! Upload your WordPress eXtended RSS (WXR) file and we’ll import the posts, pages, comments, custom fields, categories, and tags into this site. Choose a WXR (.xml) file to upload, then click Upload file and import. Choose a file from your computer: (Maximum size: 128 MB)
Please advise Thanks
Hello Sir,
We already described steps in our documentation so just follow it. If you face any issue then please contact us via our support site.
Thanks, Mark
as said i followed the instruction and getting above message (see my previous comments) why its so complicated to download DEMO ?
i updated the new version where new plugin been added, however, still no data to import and ask me to load manualy files …....... (There are no predefined import files available for this theme. Please upload the import files manually below.
Hello Sir,
We updated one click demo data in our theme version 5.6. You can check it on our theme change log. So update the theme to its latest version and you can see demo data options in Admin > Appearance > Import Demo data page in the new update.
Thanks, Mark
hello support team, yes and thanks for this quick action, i did the upgrade as mentioned above (my previous message) still the data is empty and getting message to import manually * (There are no predefined import files available for this theme. Please upload the import files manually below) *
Please delete themetechmount-brivona-demo-content-setup & themetechmount-brivona-extras both plugin and install NEW which come with theme.
thanks alot, yes now its working … one last question please, is there dental demo on elementor ? thanks again
Yes, the dental demo is available with demo content installation. Feel free to contact us via our official support system at https://support.themetechmount.com/ if you have any further queries.
Thanks, Mark
I am not impressed with the theme and the support. It is possible to work with elementor, but the product templates look terrible. I wrote to the support 3-4 times encountering various difficulties, each time they advised me to switch to bakery builder and use it with elementor, which broke the whole design. I would like to have my money refunded, but it has already been confirmed with the client, 99% of our work and func. are custom and we do not use anything from the theme, as well as the booking functionality, which looks great on the demo and has limitations when you use it.
I’m not excited at all.
Hello Sir,
Sorry for the inconvenience. Sorry but our team has already helped you on many things. I have checked your ticket and our team already offered you help on this. https://therapystroke.studiowebness.com/ Also we send you email for help on this asap so please reply in that email so if you have any query then i will help you on this as soon as possible. Our theme has no bugs and any issue like this.
Thanks, Mark
Thank you guys for your quick and effective support.
Glad to hear it helps
I recently bought the theme. However, I would like to know when the new update will come out? Because all demos in Elementor are unconfigured on import. The Slider is not visible. Only WPBakery works 100%.
Comprei recentemente o tema. Porém, gostaria de saber quando sairá nova atualização? Pois todos os demos em Elementor, ficam desconfigurados na importação. O Slider não fica visível. Somente o WPBakery funciona 100%.
Hello Sir,
Sorry for the inconvenience. Our theme has no bugs like this and also elementor & WPBakery page builder working fine also. But we are going to update the theme in the next 2,3 day with the latest version of all bundele plugins so you get email notification as we will update the theme and also we will inform you on this.
Thanks, Mark
I purchased the template for the website several weeks ago. But I want to add a Tik Tok icon to the list of social media icons, but it is not included in the list on the site.
Hello Sir,
Thanks for purchasing our theme. Yes, There is no option for tiktok social link but we are ready to help you on this so can you please contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
Hello, Im using your theme and some icons are not appearing. You can check here https://firstdental-center.com/dental-toursim/ at What we offer? section. I have sent a ticket but no response its been days. Thank you!
Hello,
Sorry for the inconvenience. We received your support ticket and our team already replied for your support ticket but If you are getting issues in the support site send us your query directly on our support@themetechmount.com email id so i will help you on this asap
Thanks, Mark
hi, i just install the theme, i cannot find the demo install buton
i fount it.. onother prblem is that after i import the main dentist, some sections is align to left.
Hello Sir,
Can you please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with admin details in support ticket so our team will help you on this asap.
Thanks, Mark
hi, can you tell me how the bivona theme can be updated? i dond find any option on the bivona panel. thenk you
Hello Sir,
Please set up the Envato Market plugin on your website as described in our theme Documentation. Once configured, you’ll see the option for theme updates.
Thanks, Mark
I don’t know what else to do, my Brivona Options are completely broken, when I go to the support section, after finishing my problem, it says that the ticket code would arrive in my email, it never arrives, I tried to register on the website. support, no verification link arrives, I need help!
Hello Sir,
I think the issue is due to wrong settings in website URL in general settings so go to Admin > Settings > General Settings and set it as described in image https://prnt.sc/VyrJ6WrWfHHb and this will solve this issue.
Thanks, Mark
Problem solved, thank you
Glad to hear it helps
I have one more problem: https://prnt.sc/eZ4Ez4jeS4i4 when I try to place a different image in the Titlebar on a specific page, I can edit it, but when I see the updated page, it still has the image defined for the entire site: https://prnt.sc/RjwDLQDwyurE
Hello,
We need to check it on your site so can you please contact us via our official support site at https://support.themetechmount.com and send us your site URL details in support ticket so we will help you on this asap.
Thanks, Mark
Sorry, I have contacted the Author on Friday and I have not still heard back, can anyone please contact me back? Thank you.
Hello Sir,
Sorry for the inconvenience. Can you please send us your support ticket number so i will check on this asap.
Thanks, Mark
Hi Mark,
Thank you for your quick response.
Unfortunately I do not have the number. I did not write it down, and no confirmation email was sent, this seemed odd to me, but I had never again used the Preyan Technosys platform, so I let it slide.
If this helps, if not I will write down again all the things I mentioned in the ticket.
Thank you.
All the best,
Anthi Cheimariou
Hello,
Yes, We received your support ticket and our team already replied for it. Also we just sent you an email of your ticket so please check it and reply for it.
Thanks, Mark
HI Mark, Thank you again, I just saw and replied to everything. Hope it gets resolved quickly.
Yes, Sure your all points are done. If any query feel free to contact us via support site.
Can you please tell me where to find/enable the mobile sub-menu background color? When I expand the 2nd level nav for mobile, it’s like the background is transparent and I can see the first level nav still. Thanks.
Hello,
We received your support ticket and our team already replied for your support ticket. So please check it and reply with a support ticket if you have any query.
Thanks, Mark
Hi, Would like to know if there is an update version plugin for WPBakery Page Builder? currently the version the website used is 6.13.10 and lastest version is 7.0 and I can’t seem to update the plugin saying – “Update failed: Malformed URL: “key”” is required”
Hello,
When you purchase a theme, the WPBakery Page Builder and Revolution Slider, you are free to use these Premium plugins with the theme. However, your Theme purchase does not give you an individual WPBakery Page Builder or Revolution Slider license. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. New plugin updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme after we will fully test the plugins.
if you have any query then please contact us via our official support site at https://support.preyantechnosys.com/ so our team will guide you on this.
Thanks, Mark
Thanks for the information
Hello,
When I tried to upload the new version theme which is 5.3 Version. But when it’s unloaded it said 5.2 Version
Hello Sir,
We already solved this issue in our theme and updated the theme for this. Please check the update in your admin envato plugin page now.
Thanks, Mark
Hello,
I have updated the theme to newest version, but the plugin for both “Slider Revolution” and “WPBakery Page Builder” still aren’t update.
Hello,
We need to check it on your site so can you please contact us via our official support site at https://support.themetechmount.com and send us your site URL details in support ticket so we will help you on this asap.
Thanks, Mark
