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3510285
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I have an issue.Pllease check this ID #3510285
Hi, you responded from our support team. Thanks.
theme options doesn’t do anything anymore? so tried a fresh install and exactly the same issues, no other plugins or themes installed. tried updating to the latest version and exactly the same, even tried various php versions, but not working.
Hi, please send us a support ticket. Our team will help you. Thanks.
as my support has run out i am uable to log a support ticket
You can select any item category. Thanks.
Hello not able to upload demo content not showing up.. help!
Hi, please send us a support ticket. Our team will help you. Thanks.
Having problems uploading demo content not showing up.. help!
Hi, please send us a support ticket. Our team will help you. Thanks.
Why this images allways circlying error? woocomerence image, visit www.amarelectronics.mn. i bought this theme.
Please send us a support ticket. Our team will help you.
The wording gets cut off on mobile devices this there a way to fix this ?
Please send us a support ticket. Our team will help you.
Hi! how can i change the main color of the theme from backend? without touching code
Please send us a support ticket. Our team will help you.
I am having problem with images loading on other devices such as iPhone and internet explorer but they are loading fine on my Mac. any ideas?
Hi, Please send us a support ticket. We will check the issue.
google page speed test too low. we need to solve the page speed problem.
https://developers.google.com/speed/pagespeed/insights/?hl=tr&url=https%3A%2F%2Fwww.denizlikombiservis.com%2F&tab=mobileSure! recently we lunched a program for speed optimisation. Its free!($50 value). Please send us a support ticket with your site’s login information https://templatepath.ticksy.com/
Hello, is your theme compatible with wordpress 4.9 ?
Yes. you can send us a support ticket for getting more information.
how i can activate your theme. I just have purchased this theme
Hi, Please download full pack and check the given documentation. You will find step by step direction. Also, You can send us a support ticket for getting support.
Been 6 days now and my support ticket hasn’t had a reply!!!! need my request sorting or need our balance refunding!
Please give the ticket ID.
id: #1027842
Guys just downloaded and updated everything. Still having problems with the revolution slider and (the most annoying part) : The visual composer keeps loading and never lets me edit things. I can see a transpart overlay but can’t reach the page to visually compose anything… :/
Please send details via our support center.
Good sales =)
I also cannot install demo. Can anyone help? I have to finish the site ASAP ant I do not have an answer from the support
Please send your site login information via our support center. We will install the demo.
In the right sidebar at the “compatible with” doesn´t appear “WPML”... It is compatible WPML with??
No
“Detailed documentation : Extensive documentation plus great video guides on how to setup and customize” How to install the demo version??
Where are the videos???
thanks
Hi, Its very easy to install. Just upload the theme>active it>install and active all required plugin>Import demo. Let me know if you need more help. You can send a ticket if you need any help regarding the install. The video is in offline for now.
Hi ,thank you for your reply
send a ticket? what ticket?
Perform the above steps but I can not install the demo. Maybe I was wrong about something…. i dont know
send a t I am beginner.
thanks
In my zip folder does not appear “child theme” I can not find it
Hi, Here is the support center https://templatepath.ticksy.com/
Hi, I just bought your theme. I need your help about a problem. Please check the ticket number #995255. It is really urgent.
is anyone out there?
You already got your reply 
Hi,
I’m having trouble validating the license for the revolution slider. Item ID: 17276133 Item purchase code: 787633ef-fac2-48c3-81b9-3d6da6453a35
Hi, The plugin is free with the theme. The purchase code is the theme, not for the plugin. You need to skip the activation. The activation system is only for those, who purchase the plugin.
How come Revolution Slider is not working on your theme ?
Hi, It should work properly. Please send us details via our support center. We will check the issue.