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statements of super responsive, and responsive, and bootstrap. this theme is not responsive. it simply scales and removes branding and such as the screen gets smaller. trying to go to support doesn’t work because they don’t accept the theme forest keys and require it to submit a ticket. theme doesn’t come with images displayed in the demo. styles are all over the place and includes styles that aren’t needed in this HTML only version. seriously, why do we need WooCommerce styles? I’d much rather have the responsive theme I paid for.
and before you go and tell me to contact your support, why don’t you fix your support and allow me to contact your support.
Hello sir, We are sorry for the issues you are having. Please send your issues with the purchase code at support @ themesindustry . com
Thank you. I’ve sent an email and tried the support forum again.
I got a pretty nasty comment back from you in my email telling me there is no issues with your theme. I tried your support ticket system again and you must of synced it or something after my message, because it works this time. I’ll start submitting tickets for the things that are broken or not correct in your theme.
Hi AlienDev, Our support team has addressed your issues. Thanks!
No, they haven’t, Themesindustry. They’ve only provided a hack jobby using bad coding practices, while still communicating poorly and telling me that I am wrong and the problem isn’t your fault because it’s not “your code”, that’s broken, it’s someone else’s code. I’m now seeking a refund.
Hello, They have correctly informed you that It is a 3rd party plugin Slider Revolution and 3rd party component doesn’t come under standard support. Thanks!
I was just purchased license, kindly send me demo images.
Please contact our support at https://support.acrothemes.com
BuildingX could you give me instructions to install it in worpress, the truth is I can’t find a way.
I will be attentive to your comments and I am a novice in this in advance thanks
It is a HTML5 template not a WordPress theme.
Not working with Wordpress 5.4.X, i cannot add ticket to support, purchase code not working (
Could not find this product in our supported products)
Hi Irtrik, obviously this is not a WordPress theme it is a HTML5 template and there is no issue with the support URL. Please contact our support team at http://support.themesindustry.com
It’s problem. When i can add issue i must insert the purchase code. But, my code not working. ( Error – 404 – fast-unknown-product. Could not find this product in our supported products). Therefore i cannot create issue.
Please send us your purchase code at firstname.lastname@example.org
Can the theme color easily be changed? my theme color scheem is green, blue, gray
Yes it can be.
Hello will you please do the installation for me?
You need HTML/CSS knowledge to edit this template. If you are not aware of it then you better go with its WordPress version https://themeforest.net/item/buildingx-builder-contractor-contruction-wordpress-theme/17846606?ref=themesindustry
Hi – I like the style of the 3 large line icons on home page (icon-house, icon-contract, icon-gardening). Did you get these from a full set and if so where can I find them? Thanks
Hi, Thanks for the purchase. These are customized image icons so you can insert any icon image according to your need as there is no icon set for these.
OK thanks. Thought I couldn’t find the set anywhere! No problem and I appreciate the quick response
Hi! The template does not seem to contain a working PHP contact form script. We are almost done customizing the template and are getting ready to launch the site. So, is it possible for you to send us the script anytime soon? If it’s going to take a while let us know so we can try to find an alternative. Great template by the way! This is our second time purchasing a template from your company and absolutely love your work.
Hello Sir, Thanks for the second time purchase and hopefully we will not disappoint you with our more products in future. Our team is currently working in the Contact Forms of this template and very soon it will be updated on Envato. Please contact our support department for more information http://support.themesindustry.com
Hi! It’s been close to three weeks and we are still waiting for the contact form issue to be fixed. Can you please let us know as to when we can expect an update? Thanks!
Hi, While it gets approval from Envato team please contact our support staff at http://support.themesindustry.com so they will send you the working contact form files directly. Thanks.
Hello Sir, The new build is approved, you can download the latest files now.
So the revolution slider text is tiny on a mobile device. It’s pointless being there. I tried to submit a ticket for help but i’m being told my purchase code is incorrect. The purchase code was copied directly from the download in my account. Because your website does not recognise the purchase code i’m unable to submit a ticket to report the above issue. A bit disappointed to be honest.
Hi Kevpool, Our support system had some issues at that time so we are very sorry for any inconvenience it may have caused. Please try to open support ticket now as your purchase code will work now and out support agent will assist you at top priority. Thanks
Nice work done, Good Luck
Congratulations! Good Luck With Sale
Amazing Work, Good Luck With Sale
Nice work GLWS
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