28 comments found.
I like your theme idea. This is looking so attractive and amazing. I want to use it for my lawn mower page that hosted on WordPress.
Hello,
Thank you for your interest in our theme!
Absolutely! Feel free to use the theme for your website. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Regards.
I got below message when i tried to update WPbakery PB . also themerex plugin is active but cannot locate it on the webiste? An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hello,
Thank you for contacting us!
Only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get.
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://buisson.themerex.net/doc/#theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use the option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hi! This is a pre-order inquiry. Can I add a top bar with phone number and a button in it? Thanks!
Hello,
We appreciate your interest in our theme!
There is a user menu option that can be enabled for website header. However, it displays address and socials, while phone number is located near menu by default: http://buisson.themerex.net/home-2/You can add phone bar/icon via plugins.
Thank you for understanding.Thanks for your response, Julia. Can a “Get a quote” button be added to a top bar above the header? Is there a theme option for this? Thank you
Also, can you please display a parallax section/feature on any of the pages? We would just like to present it to our client. Thanks!
Hello,
Sorry for delayed reply – we don’t work on weekends.
Theme has no such feature to add a button above header. You may need a customization or third-party plugin to implement such feature.
Yes, there is parallax shortcode in theme: http://buisson.themerex.net/doc/#sc_parallax Thank you.I bought a “Buisson” theme a few months ago. Following a hack I had to reinstall my site with the theme but I have a problem with the slider which does not work. It is not possible to load the demo slider. I wanted to contact theme support but my license has expired. I can’t do anything and even installing the theme again the slideshow doesn’t work. Is it possible to contact the support or that you just ask them to export the slider of the demo of the theme buisson home 1.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Support
Themerex Portfolio
Website
Hey there, does the theme come with WPBakery Page builder included?
Hello,
Thank you for your interest in our theme!
Yes, WPBakery Page Builder plugin is included into the theme package. Please also check this link for more info on theme features and functionality http://buisson.themerex.net/doc/
Best Regards,hello I added to my ticket under responsive menu on mobile not sure if I should have opened another ticket but I am still having some issues with the logo header and contact information and logo text not lining up properly in some browsers and iphone. Thank you
Hello,
Please check the reply in the ticket.
Regards
hello what css do I need to change the height, margins, padding etc. of the footer please and also the color background I don’t seem to see it in the options. Thank you
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Thank you I did do that but not sure if it went through. There wasn’t an indication that it was sent.
Please check the reply in the ticket.
Regards
Is there any opportunity to purchase rights to one of the background images used in this theme? It’s currently watermarked as copyright. Thank you.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the images ids. Thank you!
Regards
Hi where can I turn off the wordpress tagline from going under the logo in the header. Thank you
Hello,
Please add these lines to additional css area: .logo_slogan { display: none; }
Regards
is WP Bakery Page Builder included in this theme purchase? it says it’s compatible but don’t see for sure where it is included. thank you
Hello,
Thank you for your interest in our theme! Yes, WP bakery page builder plugin is included to the theme package.
Regards
I’ve got this theme from Envato Elements and the contact form is not working. I tried the demo site url and it has the same transmit failed! undefined error
Hello,
Please check the rules for items purchased on Envato Elements: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements If you are willing to get support on the theme, please submit your request to category “Pre-sales Questions” at https://themerex.ticksy.com/ to receive more details.
Thank you!
Hey, got this theme from Envato Elements and just did the update to v1.1 but WP Bakery is still not up to date and I can’t edit the site using the backend editor on the new WP version… Please let me know if there is a solution to this?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and we’ll provide you with the latest version. Thank you!
Regards
Can we get an update for WP 5.0 compatibility? Page builder no longer works.
Hello,
Could you please specify if you have you purchased the theme already? The theme is compatible with wordpress 5.0. Please submit a support ticket at https://themerex.ticksy.com/ – and specify which issues did you get. Our support operator will provide you with qualified assistance. Thank you!
Regards
Theme is not compatible with WPML and Visual Composer Elements cannot be translated
Hello,
The theme is compatible with WPML plugin. Feel free to use it for multilanguage support. Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi! Do you have an admin demo?
Hello,
Thank you for your interest in our theme! I think we can figure something out for you, please submit a ticket to category Pre-sales Questions at https://themerex.ticksy.com/
Regards
LOVE THIS THEME SO MUCH! Favor: : How can I link the left side address ICON by the logo? I want to link it to a certain page. THanks!
Hello Sarah,
Thank you for your feedback!
Please submit your request in the support ticket at https://themerex.ticksy.com/. Our Tech support team will assist you.
Regards
Hi there! is it possible to translate “services” in the permalink?
Dear fection, Yes, it’s possible to edit the services slug. You should edit wp-content\plugins\trx_utils\includes\support.services.php file. Please submit a ticket at https://themerex.ticksy.com/ and our support team will provide you with detailed instructions. Kind regards
Hello.. where can i edit or change the address in Google Map?
Dear jarvis_2, Please edit Google map in the admin panel-.Theme options->Footer tab-.Show google map area. Make sure there is a valid API key in the “Google API key” field in the Appearance > Theme Options > Socials tab. Kind regards
OK great thank you! last question.. where can i add a captcha to contact form? i can not find that…
Dear jarvis_2, Please submit a ticket at https://themerex.ticksy.com/ and our support team will gladly help you. This will be faster and more effective. Kind regards
Does it support RTL?
Dear Customer, Thank you for your interest in our theme! Unfortunately, RTL version is not included. Kind regards
