77 comments found.
This theme fails with PHP 8.0. Did you guys test it with it? I get a fatal error in Wordpress.
It is an error with (/wp-admin/admin-ajax.php) – that’s all I am getting from WP.
Please update the theme and provide a fix. PHP 8.0 was released some time ago and you are still selling the theme so I think it is fair to fix it. Please test on that PHP version. Thanks!
I updated the wordpress and the plugins and my page stopped working, why don’t they update the web since 2018, is it a discontinued theme? lower the template, place it and it remains the same. The problem is that the yoast and the WPBakery.l constructor do not work. When they are going to solve it
I would like to know if someone has received support, I see previous messages and they only say that in the future they will correct it. The question is when.
Apparently the person who designed this template does not have the resources or the ability to solve problems, I almost renewed the license to receive technical support, but it seems impossible, since they do not answer the previous messages
Hello and thank you for purchasing. Please write to our support team your questions using Support Tab on a product page.
Ublock and Privacy Badger is blocking yandex.ru and yastatic.net – what are these used for and why? And can I remove them?
Hello and thank you for purchasing. Please write to our support team your message using Support Tab on a product page.
This theme is soooooo OUT OF DATE! Rev slider and WPVisual Composer make it so you can’t edit the content on a page. Even if we wanted to keep those old files wordpress locks the site down. Please UPDATE – you haven’t updated since 2018.
Hello and thank you for purchasing our product. Yes, you are right, Revolution Slider and WPVisual Composer plugins are the main reasons why we can’t update the theme to the latest version of WordPress. We will probably do this in the future, but so far I can’t give you any exact dates. Hope for understanding.
Hi, when are you going to update the template. It’s not working properly anymore.
Hello. Please contact our support team with your issue using Support tab on the product page and we will try to help you as soon as possible.
Why haven’t they updated the template since 2018? Have you not seen the problems in the template? Didn’t they see that wordpress has evolved?
Hello and thank you for purchasing. Our theme supports all new WP versions. All you need to do is just install the Classic editor plugin and that’s all.
Is the theme compatible with php 7.2.16 and WP 5.2.1 ?
Hello. Yes of course. Do not forget to install the classic editor plugin.
please… i cant edit my pages… wp vc and Revolution slider are not working any more….
Please write to our support team your message using Support Tab on a product page.
Is the theme compatible with php 7.2.16 and WP 5.2.1 ?
Hello, how can I adjust the size of the logo? I see that a year ago they have not updated the theme I am worried that this will give me problems later on.
Hello and thank you for purchasing. Please write to our support team your message using Support Tab on a product page.
Hello, With support will you help fix issues with upgrading to Wordpress 5.0? Your response is greatly appreciated.
Hello and thank you for purchasing. If you have questions / issues you can write to our support team using Support Tab on a product page.
Hi. I was never able to make this theme work well with RSS. videoneat.com – even when i try with plugins that aim to help that, I still can make the RSS images appear. Here’s a test https://feeds.feedburner.com/videoneat/yMaY – Cheers!
Hello and thank you for purchasing. Please write to our support team your message using Support Tab on a product page.
Ok I did
I have purchased the template, then I have asked for support but I have not received it, for that reason I will request it through this means, maybe that is the way you will listen to me. 1)I want to change the url of the projects, for example instead of: https://www.acuarel.pe/single-work/clinica-las-condes/ to https://www.acuarel.pe/proyecto/clinica-las-condes/ That is, change “single-work” to “proyecto”. 2) I can not translate the template into Spanish by any means, I use the Loco Translate and I can not do it, how can I do it? 3) How can I change the lines that appear in the preload, for another object? Please give me support because I already asked you a month ago and I can not get an answer. Explain how to receive it.
Hello. Our support team received your message a month ago and sent you an answer. Check the spam directory. Anyway, our support team saw your new tickets (2 messages) and answered you. Please check the spam folder.
What is the subject of the email to look for it?
Try to find “[ThemeForest] Item Support” or something like that
Imposible la traducción en otros idiomas, brindado por un tutorial realmente funcional, me enviará la información que no permite la traducción.
For example, I translated: “Next” for “Siguiente” and the translation can not be displayed. Observe the images: https://bit.ly/2L8MdnY and https://bit.ly/2QHZLvR
Hello again. Please write to our support team your message using Support Tab on a product page.
Hello, I am about to purchase this theme and I have a few questions:
1.Will I be able to add a link to the services boxes in order to redirect the user to another page ?
2. Can I add a video instead of a photo in the homepage area?
3.Are all the colors customizable?
4.I have seen some comments regarding the installation process. Do I need to know css or html in order to install the theme? Or do I only need to upload it to Wordpress?
Thank you, Crisan Ruxandra
Hello. Thank you for interest in our products.
1. Yes
2. Yes
3. Sure, but you must have some CSS coding skills.
4. No, you do not need these skills if you will install our theme according to our instructions step by step.
I’m looking to purchase this template and I saw one comment regarding WPBakery Page Builder. Is that included in the regular package?
Hello. Thank you for interest in our products. Sure, the theme package includes a WPBakery Page Builder plugin.
I want to know, if I can easily show my own icons and give them those animations that are shown in the demo.
Hello. Thank you for interest in our products.Unfortunately, you can use only our animated icons built into the theme.
1) There is a way for the head of the page to show full at 100 percent? 2) In your Conico template there is a floating title on the left side, in your Choro template, is there also a way to activate this option? 3) Is it easy to change the color orange to the color of my preference? 4) Is the icon shown in a transition between pages easy to change? 5) What is the reason why I can not use my own icons in the template? I need to use my own icons, because my services are specialized.
1. Sure, you can implement this using css styles.
2. There is no such option
3. Yes, you can implement this using css styles.
4. Yes, you can implement this using css styles.
5. Of course, you can use your icons if you have css/html/js coding skills, otherwise you will not be able to do it.
With regard to answer 2, with knowledge of css, could it be done as well? and as for question 5 in a later version, have you thought about implementing it? And when buying the template can I receive help to put my custom icons?
I bought the template and installed the demonstration, but the WPBakery Page Builder did not work, because I want to edit the structure of the page and nothing is shown, even though it has elements of the demonstration. http://acuarel.pe/img.PNG
1. For implementation, you will need php/css/js/html coding skills. If you have this knowledge, then there will be no problems.
5. No, unfortunately we do not plan to implement such functionality yet. We can tell you how to integrate your icons into the topic, but unfortunately we can not provide the ready-made pieces of code.
Regarding WPBakery Page Builder. Please write to our support team your message using Support Tab on a product page.
Hello, I just purchased this theme. When installing all plugins there seems to be an issue with the Basement Shortcodes plugin.
When activated it shows options far off to the left on every page in the admin section. Please see this example screenshot: https://i.imgur.com/P8fDjnu.png
Your help is greatly appreciated!
Sorry. Forgot to mention it is the latest Wordpress 4.9.8
Hello and thank you for purchasing. Please write to our support team your message using Support Tab on a product page.
hi there, Works with the paid membership pro plugin? Thank!
Hello. Thank you for interest in our products. Unfortunately our theme does not support this plugin.
Hi, Is it RTL supported?
Hello. Thank you for interest in our products. Unfortunately our theme does not support RTL.
Is there any way to display more information on the featured image rollover for projects? Currently on the portfolio pages a mouseover displays the PROJECT TITLE and the PROJECT CATEGORY but I’d love to be able to show info from the custom fields – is this possible?
Hello and thank you for purchasing. Please write to our support team your message using Support Tab on a product page.
Good day, I do not work Item Purchase Code. I can not register plug-ins ((
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