31 comments found.
FULL MANUAL WITH SPECIFICATIONS PLEASE. - where is it? ////
Does this template have an user manual, an installation guide with complete documentation? I also need the specifications of the image standards with the most appropriate dimensions and weight for each section. Thanks.
Hi.,
Here is the documentation link : https://themessupport.com/html-docs/citrus/
hi i am using the html theme and scroll function is not working and also links are not getting redirected… kindly help….
Hi..,
Kindly, Confirm your purchase code through the right bottom form located @ https://themeforest.net/user/designthemes?#contact Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea. http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
hi i am using the html theme and scroll function is not working and also links are not getting redirected… kindly help….
Hi..,
Kindly, Confirm your purchase code through the right bottom form located @ https://themeforest.net/user/designthemes?#contact Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea. http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
hi i have downloaded the theme and the link is not redirecting to the required sections?
Hi..,
Kindly, Confirm your purchase code through the right bottom form located @ https://themeforest.net/user/designthemes?#contact Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea. http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards., BuddhaThemes Support.
Hey. I bought this f Templet. however when I open the Index page, all I see is the folder structure?? Can I get assistance because normally I buy the templet and just go and edit it. Please do something here. Kind regards
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
or
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., BuddhaThemes Support.
Hi.,
Kindly, send us your FTP login credentials through the right bottom form located @http://themeforest.net/user/buddhathemes . So that, we will check and have a clear look from our end.
Regards., BuddhaThemes Support.
please send me an email address for support, I cannot sent ftp data here
many thanks!
IN THIS CITRUS, THE NAV MENU’ HREF LINK DOES NOT WORK (nor in your original template): http://wedesignthemes.com/html/citrus/index-portfolio-slider.htmlHi. If I download this template I can do it in “quicstart” for joomla or how I install them in joomla?
Hi.,
Thank you for contacting us.
Sorry we do not have joomla version of our Citrus theme.
Thank you, we look forward to helping you!
I’ve tried to download this several times and wordpress keeps telling me that the css stylesheet is missing or it has an invalid header…can you help me with this?
Thank you, Regina Drury
Hi.,
This error is caused by trying to install the entire download ZIP package rather than the actual theme itself.
The downloaded package contains documentation,child theme etc. So unzip package and find actual theme file then install theme. Go to Wpfolder > wp-content > Themes > Paste actual theme directory folder
Regards., BuddhaThemes Support.
Is it possible to add an extra menu item in the top navigation bar. if yes, can you suggest us how it can be achieved?
Hi.,
If you need to add a new menu to the main menu, you can add it from Dashboard > Appearance > menus. Is that you are asking for?
Regards., BuddhaThemes Support.
Hello, Just before I purchase your template, I would like to know whether it was built on a grid system like bootstrap for instance. Many thanks
Hi.,
Thank you for contacting us.
No we do not use bootstrap. We use the our own style of html5 and css3.
Regards., BuddhaThemes Support.
Dear Customers,
We will be on Holiday for Next 4 Days! Thank you Very Much for Understanding…Team will be back on Wednesday (08.08.2015 to 11.08.2015)
Regards., BuddhaThemes Support.
I cannot link to the download page. could you help me ? thanks a lot
Hi, I just got the license, trying to upload the citurs file uncompressed via filecilla, it is inside the themes folder, but it´s imposible to see it in the dassboard inside the themes, can you help me please!
Hi.,
Thank you for contacting us.
It seems that you have purchased the citrus html template and not the WordPress theme. You can purchase the citrus WordPress theme from this link http://themeforest.net/item/citrus-creative-one-page-multipurpose-theme/9291297
Regards., DesignThemes Support.
Ohhh! so could I get my money back to purchase the template?
thanks
Hi.,
You need to contact envato support team regarding your query.
Regards., BuddhaThemes Support.
Dear Customers,
We will be on Holiday for Next 3 Days! Thank you Very Much for Understanding…Team will be back on Monday.
Regards., BuddhaThemes Support.
Hi, I have installed the demo “one page”. Any page automatically appears on “one page”. Is there any way I can make a page that is not in the main ?. Need to develop a full page and go from one page to her, not to me that full page on one page appears. The tutorial is in purchasing the template is not complete, there is no more?
Hi.,
Please be more specific about your query so that we can help you better.
Regards., DesignThemes Support.
Hi, I have a problem. I downloaded the demo and to organize the page (one page) “Blog” appears below and do not know how to delete it. Thanks www.elpolloaceves.com
This already solved, Thanks
Hi.,
OK, Thank you.
Hi, congratulations on the template. I have a problem. The slider revolution in the iphone does not look good. Is seen. www.elpolloaceves.com, I need your help to solve it. Thank you.
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/buddhathemes So that we can check the issue.
Regards., BuddhaThemes Support.
Hi.
Is possible to place a video background instead a photo background at the content pages?
Hi.,
Thank you for contacting us.
Sorry it is not possible with this html template.
Regards., BuddhaThemes Support.
Is there a chance to add youtube or vimeo movie in portfolio section ?
Hi.,
Thank you for contacting us.
Sorry !., Its not possible to have Videos on portfolio section with shopify store.
Regards.,BuddhaThemes Support.
Hi
Just to let you know, I’m having scrolling issues too on safari. Can you check again please as I’ve had to take the site down until its sorted.
Apart from that, its a great template!
Hi.,
Thank you for contacting us.
As we checked our demo, we can’t find any scrolling issues as like you mentioned.
Please send us a video of your issue, so that we can check and let you know.
Regards., BuddhaThemes Support.
