96 comments found.
Hello
Is this template still being actively developed on ? I dont see any updates since 2023, and im interested in the template..
Well took a bit but for latest 2.4.3 version there’s some bad code namely in grid and grid-original for rockathemes category tabs
<?php //if($i %$rows == 0) echo ‘
Remove this or it crashes
Hello, Pls send ticket to our system: https://blueskytechmage.com/osTicket/ Our dev will check and fix it for you !
Hello, Please in the latest version of the theme that runs on Magento Version 2.4.3 has a problem with Ghanaian Cede Currency, the problem is when you visit any product page or the one page checkout all prices in this pages switched to 0 when the page completely loaded. Kindly note that I tried it on your Quick-Start Package to make sure that the error is not from my side
Hi, Pls create ticket here : https://blueskytechmage.com/osTicket/ we will check for you!
As I mentioned earlier, the Theme does not support full page cache, I received a response from the support team that the cache cannot be enabled on the product view page.
Hi, We replaced the module and this is working fine now.
Take a look at app/code/Rokanthemes/PriceCountdown/view/frontend/layout/catalog_product_view.xml Block attribute cacheable=”false” is still present. It means that full page cache on product view pages doesn’t work.
Pls contact us via email : tokithemes@gmail.com we will check for you
This theme does not support magento full page cache. It works very slow.
Hi, Our demo enabled full page cache. If you have problem pls send ticket to our system: http://blueskytechmage.com/osTicket/ we will check for you. Thanks
I created a ticket 20 days ago, but the issue still persists
what’s your ticket id ?
My ticket id is #306280
Adding to wishlist still doesn’t work. When I click on icon add to wishlist login pop up show me up, I enter my credentials but item doesn’t put in to wishlist. Please check it. I feel like I work as QA on you company.
Did you check the message on our system. we sent the file for you, but don’t see your feedback.
Yes. I replaced files you had sent me. And wishlist works as I mentioned earlier. Full page cache working now at least on the main page.
Hello. Please let me know when you fix it.
We fixed problem? Did you check the ticket?
Magento 2.4 compatibility?
Yes, our theme supported Magento 2.4
Hi there, Does this support CE 2.4?
Hi, yes, Complex theme is working fine with Magento CE 2.4
Hello
Do you have same template design but Open Cart?
Hi, we have only magento version. Thanks!
Can you add layer navigation in brand product page http://blueskytechmage.com/complex/en3/brand/brand-1.html
Hi, Please send ticket via email tokithemes@gmail.com, we will support this for you. Thanks and Regards.
Hey! Sorry I bought two your themes of Magneto – but I really needed WP. so I bought them can I get refund for magneto? i didnt use them at all
Hi, you dowloaded our theme, we can’t be give you the refund. if you want to support pls send ticket to our email, we will help you. Thanks.
Hi there i m really intterested in your theme. In the price of USD 83 do you include the setting up and configuration with my VPS server/cpanel? Also wil lyou included the demo content of the theme? I would like to check its admin panel if possible please
also i would like to know if it is GDPR compatible
HI, we don’t include configuration your VPS, but we can include demo content of theme. we can’t give you admin access. Thanks
οκ also i would like to know if it is GDPR compatible
Hi, Thanks for interested our theme, Yes. our theme is supported GDPR
can you please show me how it is supported because i have not seen anywhere anything about it?
also in your demo template HOMEPAGE 04 (RIGHT TO LEFT) there is error with the testimonial popup. content are not shown in order and the X button is almost hidden.
Hi, If you have any more questions or concerns, please send ticket via email tokithemes@gmail.com, we will support this for you. Thanks and Regards.
there is no need to send you a ticket. As i advised, there is error with your demo template HOMEPAGE 04 (RIGHT TO LEFT). if you want to fix it then do it otherwise u can ignore me
We updated RTL you can check it now, also if you have any question please send via email tokithemes@gmail.com
Thank you.
Is it compatible with Magento 2.3.4? I see that all JS files are merged in one big JS file. The file is too big – over 9 MB. Google PageSpeed Insights gives very low score on moblie test for pages that load such big JS files. Is there any way to optimize the merged file to include only the necessary JS files? How many JS files are merged in that file and can I unmerge it?
HI, Please send ticket via email tokithemes@gmail.com, we will support this for you. Thanks and Regards.
Hi, How do I find what version of the theme is being used by the site? The latest download and the version used by the site both say “version”: “100.0.2” in the composer.json file.
Also do you have any documentation on how to set up a child theme?
Please send ticket via email tokithemes@gmail.com, we will support this for you. Thanks and Regards.
Thanks email now sent.
Okay
Hello, we’re using http://labbluesky.com/magento/complex/ template. But I can’t find the css file to change some styles (colors, sizes, etc)
HI, You can change style in theme options in admin or you can change in file less. if you need help. Please send ticket via email tokithemes@gmail.com, we will support this for you. Thanks and Regards.
I’m trying to send an email to that address but it get bounced
Okay, we will check it now
The relevance search is not working in your theme. Please replay me back soon.
HI, Pls send ticket to email: tokithemes@gmail.com We will support for you. Thanks.
I did it.
Any update for Magento 2.3.2 ?
HI, Sorry for our late. version magento 2.3.2 was just released last week. We are proceeding to upgrade the theme and fix the modules in magento 2.3.2. We will soon release the update. We need one to two weeks. We will let you know when releasing the updated version. If you have any more questions or concerns, Pls send ticket to email: tokithemes@gmail.com We will support for you. Thanks.
hi, is there any spanish pack?
Yes, we have spanish pack
This them is work with Magento 2.3.1?
yes, It is working fine with magento 2.3.1
Hello, is this theme compatible with Magento 2.3 ?
We will upgrade it soon. Thanks.
How to change logo size to increase is than regular , You theme’s default sizing doesnt work.
Pls contact us via email tokithemes@gmail.com we will support for you
Thanks for the fix but I mailed you since three days about how can I adopt a design from demo 2 to demo 1 in email but Im getting no response. Please check email.
Hi, Please check your email. Thank you.
