50 comments found.
Hi, after i reupload the updated theme to my website i get whole blank website can not do anything, the old theme options i can not click anything inside so im stuck what can i do
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Another problem I found is on the home page, when visiting from a mobile device, under the “what we do section” the navigation tab does not work
Hi, Did you open any ticket?
Tried to, it says :”his Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!”
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Cannot update the google maps from the contact page ([bunch_contact_form] contains the map and the contact form alltogether). There seems to be a persisting issue with the google map, showing everybody the same error. I installed elementor, deleted the shortcode and inserted the iframe for gmaps and for the contact form using html. I’m afraid the theme will brake if I continue working on it in this manner. Is there an easy fix for the google maps error from the [bunch_contact_form] ?
How do i change text and link on “INQUERY TODAY” tab in menu?
would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
Hey Admin, i got issue with the template at service page i made i screenshot of it http://erenbv.nl/wp-content/uploads/2020/05/asd.png as you an see i got 2 round marks i want delete the Admin link and the text of the page so customers can not see and also the date it posted i want it deleted how can i fix this ?
would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
Hello! after installing, menu not showing. What do I do? Please advise. Thanks
Hi Dear, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
can I add woocommerce?
yes
Can you please tell me where I can edit this navigation button? It is driving me INSANE. Nowhere to be found in the backend. See picture here: https://cl.ly/66659d5ff9f4
Google Maps Does Not Work. I use my API key and still not working.
Hello, I purchased this theme but I cant seem to get the contact form working. The contact page uses a [bunch_contact_form] but I cant update the form. Please help
Hi Dear, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
Please reply to my ticket 1844389. Demo import missing??
Hi, We replied your ticket. Thanks
Hi I sent the login credentials. Please install the exact demo version. I made the purchased mainly because of your 1click demo install.
22hours and still now reply??
This is supported version that I purchased and this is the service it get?? Unbelievable..!
There is no tab to alter theme colors either…??
Before I hit the button to Import Demo Settings, do I need to upload the files on the server somewhere? can anybody tell me the location?
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you.
Plugin could not be activated because it triggered a fatal error.
Any solution ?
PRIVATE TICKET #1781132
Is there a theme option to change default theme color? TICKET #1781465
contact form 7 fields issues
Any solution ?
PRIVATE TICKET #1793911
Hello Bro, We are checking. Thanks
i did and still not working , added form to another page, pls fix
what’s your average response time?
I wrote a ticket a 6 days ago and no reply.
TICKET #1772881
Hello, I wrote a ticket a few days ago but have not received a response yet. my Ticket number: #1728866
1. The banner is not displayed correctly everywhere 2. how can i exchange the background image on the bottoms in the banner. to play with News?
Hi.
Since several weeks ago the Google Maps doesn’t work. The page show this message.
Esta página no puede cargar Google Maps correctamente. Do you own this website?
I hope hear you soon.
Thanks.
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you.
Please reply to my ticket #1709696
Hi I want to purchase is but I first would know if is totally compatible with WP 4.9 and will be updated for WP 5. Thanks
4.9 can work automatically. but 5 need update version. Thanks
Hi Guys how do i make my map location show instead of the “for developers only” map? It doesnt seem to have an option. My latitude and longitude is already set,
Thanks!
P.s I cant submit a ticket it says invalid code
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap. for purchase code . https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
it says “Sorry, that purchase code is for a different Envato product” can you email me directly at gab.alroy@kymodo.com.au
Pre-sales question: Is there the option to have a “sticky” menu?
no dear. Thanks