31 comments found.
Hi the logo on https://sarasimsimhipnoterapia.pt/ stoped showing and we can’t understand why because it shows on backoffice. This is an error of the theme so how to solve it?
Our support has experied so we can’t placed tickets.
Please open a ticket. If our agents find any issue which needs active development for your site then they might ask you to renew support.
Hi, we’re having a fatal error [23-May-2025 14:33:29 UTC] PHP Fatal error: Uncaught Error: Class “Radiantthemes_Menu_Walker” not found in /home/colourin/sarasimsimhipnoterapia.pt/wp-content/plugins/radiantthemes-addons/widgets/header-nav-menu/class-radiantthemes-header-custom-menu.php:2277
Hi, I have the plugins Radiantthemes Addons, RadiantThemes Custom Post Type, Radiantthemes TemplateLibrary to update to the latest version, but when I update them the site has a critical error. Can you see what’s going on, I wonder if it’s because the theme hasn’t been updated for a long time?
Hi, need to disconnect a licence of a project. How can I do this?
Hi, would it be possible to say when you are planning to update the theme, since the last one you did was more than a year ago?
Please, reset the theme license for my acount. I need move website to a new domain. Thank you.
Please update this theme, need radiant-template-library 3.0.3 version. your this theme is not compatible with latest elementor version
your latest updated theme is not mobile friendly , insides from your demo theme and same issue on my server as well
https://prnt.sc/fnf-OmmyYq9Ino response ?
big bug reported on ticket but no response from your side
Is the theme version 1.0.1 compatible with Elementor 3.13.0?
have you fixed the compatibity issue of yoast and rank math plugin, if yoast or rank math plugin get activated, it disable your template library. as followed up you on ticket but no proper response delivered to fix the issue, your team told me that i should remove yoast and rank math to use this theme, which is not a solution, yoast and rank math are very popular and useful plugins. you check compatibity with these plugins
Update radiant addons plugin by DELETING it first and then reinstall it which should fix Yoast/Ranmath conflict with their JS.
Please also update Radiantthemes Library plugin by deleting it first and then reinstall it.
tried, Removed RadiantThemes Addons, RadiantThemes Custom Post Type, RadiantThemes Library and reinstalled the same, but same issue, no problem fixed. can you please cross check from your side ? my theme version is : Consultino Version: 1.0.1 and Rankmath version: 1.0.112
We checked and after testing only; confirmed here. Open a support ticket with your site url and access and make sure no other plugin is installed except COnsultino required plugins and Yoast/Rankmath.
Team just checked again and made a video while checking – https://www.loom.com/share/bbe9673c03f04004b7a861d1a7527ea6
i have raised the the ticket with acces details, please look at once
no response on ticket, waiting for the same !
please reset the theme license, not able to make fresh installation
We have reset license. Please try to deactivate.
i have checked your all docs, not able to update topbar information , can you help me with that https://prnt.sc/1-JSdirzL7Jj
From Top admin bar (while logged in), click on Header style as shown in https://prnt.sc/afjMY1S2ugGu .
When in editing view of elementor then change text as shown in this screenshot https://prnt.sc/1x2h46XsdONw . Except some critical structure, almost all sections of any page are editable from Elementor.
For your future queries kindly consider using our ticket system https://radiantthemes.zendesk.com/hc/en-us/requests/new .
Hello sir, i have the problem at the footer. But you havent replied my email. My email : bertbisnis@gmail.com
Hi,
We’ve replied to your ticket. Please check and reply to that ticket.
Hi, Great Work, I have a pre-sale question.
Is your theme compatible with ‘Translatepress’ Multilingual Plugin?
The theme is translatable so any translation plugin should work.
Hi we install the Life Coach demo and when we try to go to the RadiantThemes Dashboard to edit the them options we always get “Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0”
Hi,
We’ve replied to your ticket. Please check and reply to that ticket.
Hi, if i import the different templates from the theme. Is it gonna make my hotsing full ?
I have done it three times, is it gonna make my hosting full ? I consider to do it to all templates. Is it okay ?
It depends on how much space you have in your hosting. All demos could take 1-2 GB as there are plenty of images in 40+ demos, blogs, portfolios, shop etc.
Can you give me the tutorial how i can take all the homepage ? I just need all of the homepages, i have to improt them 1 by 1. Or can you send me all the homepage in each category (json)?
To get templates you can use template library where you can mix and match templates by following https://consultino.radiantthemes.com/docs/template-library/ . There is no other way to import/download these templates and use on another domain with out active license.
If you have any other question please feel free to use our support tickets and our team would love to answer theme specific questions.Yes, i dont use it on another domain. I just wanna make landingpages with that templates in my domain
I just checked the https://consultino.radiantthemes.com/docs/template-library/. But i want the homepage templates. How can i get all the homepages template ? I want to use it as landingpage in my domain
Using template library you can see use different home pages and templates. There is no json file concept.
Hi,
Please follow below points to import home pages:-
1) Create a blank page from ‘Pages > Add New’ and provide the title of the page (You may provide the same title as our demo home page which you want).
2) Choose all the settings as per https://prnt.sc/Yiay_EEJ0lKj for the page.
3) Click on ‘Edit with Elementor’. Please check:- https://prnt.sc/41n06rUIsl3f
4) Click on template library icon. Please check:- https://prnt.sc/9uf4Q8s2ze_b
5) Click on ‘PAGE’ and choose which home page you want to import and click on ‘Insert’. Please check:- https://prnt.sc/_6hvxgofhN-P
6) Now click on ‘Update’ and you’re done. Please check:- https://prnt.sc/do8Jn37Bqi4v
Hi, i have error that show “The execution failed. Please check error log” when i was importing the template. I have Make sure the php limit is appropriate, Import test, Adding limit via wp-config.php, etc. I have contacted my hosting provider and the hosting is have no problem with it. Please help me. I have also content your support by entering my support code and i havent received any email. Please, i have spent for this. This web is for my client. Please help me.
contact your support*
Sir, our support team requested a temporary access to your wordpress and hosting credentials so that they can check and do the needful. they shall try to import demos once they get requested access.
Where can i send the cpanel and wordpress access ?
Please open a support ticket from https://radiantthemes.zendesk.com/hc/en-us/requests/new and share details there. Our team will check and do the needful.
But i have sent 2 emails yesterday. And i didnt get any rensponds. How long do it takes after i gave my access ? Because i need it for my client.
Please check your spam. Response came rom Zendesk – same ticket system Envato uses.
We did reply twice, please check screenshot https://www.screencast.com/t/wYqqXxPEAM .
Okay thankyou
do you have child theme support?
I am not able to activate sidebar, even i can not see blog list in blog page. Please help me out.
Hello, I need urgent support.
Hi,
After importing demo data, you should get the blog page with all blog listing. You can change blog layout and sidebar from ‘Appearance > Customize > Blog > Blog Layout’. Please check:- https://prnt.sc/5kILMxI_NU6C
If still you’re having any problem, please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Thanks. I already did that process many times, but still having problem. I will generate support ticket.
Is the theme support RTL please ?
No it’s not a RTL theme
