194 comments found.
Please update “crocal/woocommerce/single-product/product-thumbnails.php” version 9.5.0 to the current core version 9.8.0. This will make it compatible with WooCommerce 9.8+.
Many thanks in advance!
Hi stgoos,
Thank you for your message.
We’ll include the updated product-thumbnails.php template in the next theme release. Please note that this outdated template does not affect any functionality, so your shop is safe and can continue to operate without issues in the meantime.
Best regards.
Hi, do you have a demo in which the language switcher (WPML /others) is working? Thanks.
Hi Rakesh_p, thank you for reaching out.
Unfortunately, we do not have a demo to demonstrate the language switcher. However, I can assure you that Crocal is fully compatible with WPML.
Best Regards.
Hi.
I would like to register my purchsed theme for a new website, but I got the message:
Your purchase code is already used in another website
I do no use the theme for an other website. Could you please unlock my puchase?
Thank you
Andi
Hello Andi – thanks for writing in.
We never lock any licenses. Could you please check your licenses on our Hub website?
Best Regards.
Hi. Yes. The hub Show me >You currently have no licenses<
Pease tell me, how I can use the theme. I habe to import a Demo file.
Hello Andi
It appears you have logged into the Hub using a different account than the one you used to purchase the theme. We have created a ticket to assist you with this matter.
Best Regards.
Hello. The link bring me to a not existend ticket.
Hi again! Did you sign in with this customer profile – https://euthemians.ticksy.com/customer/1568448 ? We have this email andi@wiegetritt.com in our support desk.
Ah, okay, I allready see the ticket. Thank you
Question: i see ‘Your purchase code is already used in another website’ at my clients site but they only have one site (this is their account. Where can i find where the purchase code is used?
Hi there – thanks for using Crocal.
Please log in to Euthemians Hub to handle your licenses. If you need any further assistance, contact our agents.
Best Regards.
Hi.
I have purchased several licenses of Crocal, I like the design and the backend. In one of these installations I used catalog mode, in the last weeks I have been developing ecommerce on a staging area. Now the ecommerce has gone online, on the same domain as the previous one, and I wanted to install the same purchase code but it doesn’t work. I followed the registration guide but nothing, I get error. I tried to open a ticket but the support has expired and it is not possible to send requests.
Does anyone have a way to fix it? Do I have to purchase a second license for the same installation?
Hello Alessio
Thank you very much for your kind words.
Did you check this article, and was it not helpful for you? As you can read there, you can set up as many testing (staging) installations as you need.
Best Regards.
Hello, thanks for your message. I followed the article, but when I filled the license key I get the error: [...]Unable to connect to ssl://hub.euthemians.com:443 (Unknown error)
Actually the problem is to reset the same license on the same website / domain, once the changes made in staging have been put online.
I have seen other posts about this problem and no solution. I really appreciate the work you have done in your themes and also the support you provide, please let me know if a new license/support is needed to solve this issue, I will proceed to purchase it.
Thank you again 
HI,
Is the current version of the theme ADA/WCAG compliant? Do you have an accessibility statement.
Thank you!!
Hey there – thanks for your interest.
While we don’t have an official accessibility statement, Crocal is designed with a high level of accessibility in mind and follows many ADA/WCAG guidelines. However, full compliance depends on your website’s specific content and setup.
Best Regards.
Hi agentur01!
In Theme Options > General Settings, you can change the background globally. If you need any further assistance, our agents will be happy to help you.
Best Regards.
Thank you very much!
You’re welcome!
Hi Euthemians team!
I don’t see a way for the background video to appear in full screen (it’s a self-hosted mp4). Previously I put it as Youtube, it came out in full screen but… it was not displayed on mobile devices :cry: . Is there a way to make it appear full screen and also on mobile devices correctly?
Thank you! 
Here the website:
https://docorcomunicacion.es/
Ah! The video is in the feature section.
Hi EKHISTUDIO – thanks for using Crocal
Could you please contact our agents at https://euthemians.ticksy.com ? We provide support exclusively there and our agents will gladly help you.
Best Regards.
Hello! I bought the theme in 2020 and installed it on one domain. There was a need to reinstall the theme on the same domain, but the same purchase code did not work. Why doesn’t the purchase code work?
Hello Marat969 – thanks for using Crocal.
Please check this related article at https://docs.euthemians.com/tutorials/how-to-register-crocal/ to learn how to manage your licenses.
Best Regards.
I read this manual and it didn’t help. I registered, logged in to manage licenses and there is a purchase code there. It is indicated that the topic is inactive, but when I try to register a license according to the instructions, it gives an error.
hi – we’d like to consider upgrading from Zuperla theme to Crocal. Can you please contact us about what you would charge to do that? Taura
Hi Taura – thanks for reaching out.
Switching from one theme to another is not a 1-click process. Maybe you should contact our developers at https://greatives.eu/professional-services/ and work with them.
Best Regards.
When clicking on “Load more” on the portfolio page, nothing happens. When switching the “Display Type” to “Pagination” or “Infinite Scroll” it’s the same it does not work. With the “Pagination” option the /page/2/ url says “404 not found”. I saved the permalinks and tried to deactivate third part plugins, but the problem is not solved.
Any thoughts?
Thanks in advance.
Hi there – thanks for using Crocal.
As you can see in our official demo – https://crocal.euthemians.com/portfolio-load-more/ – https://crocal.euthemians.com/portfolio-infinite-scroll/ all pagination types work all they should.
Please double-check that you are fully updated, and if you still have issues, please create a ticket at https://euthemians.ticksy.com . Unfortunately, we cannot verify any issues on our end, making it challenging to assist here. Our support team is happy to help you. Thank you!
Best Regards.
Thank you for your fast response.
The theme and the plugins are updated to the last version. My support has expired, as I use your theme for many years and this is something that happens after the last update as far as I noticed.
Thanks for understanding.
Hi again!
Our official demo has also been updated to the latest theme version. Unfortunately, making assumptions about an issue we cannot confirm is impossible. I appreciate your understanding.
Best Regards.
As I can see on the comments section, there are other users complaining about the same problem. As you can see it’s a bit unfair to ask me to pay for support when it’s not something that was there in the first place and secondly it’s not a customisation.
Hi again!
We want to clarify that we never pressure anyone to renew their support package, which goes against our philosophy. However, we regret to inform you that we cannot check your installation and cannot verify the issue you are experiencing. Therefore, providing support via the public Themeforest comment section is not feasible. I appreciate your understanding.
Best Regards.
There is a solution for this. Give me an email to sent you my website details etc. Thanks for your kindness.
Update: I found the theme’s bug.
The load more works ONLY when you set permalinks to “simple”. But this option is not applicable to my website (i dont want to have urls like ?page_id=205). So, maybe now you can recommend me a solution?
One of THR BEST THEMES (from One of Best Developer Team and Fam) EVER!! Curious where can I see the Updates/Changelog and Pls Any New magical WP theme from Euthemians 2024?!$
Hey Sterling – thanks again for your amazing comments!
Please find the Crocal’s changelog file at https://updates.euthemians.com/crocal/
You are one of our subscribers at Greatives list, so rest assured that you will be notified.
Best Regards.
Hi
Since I updated to the latest version the following issues have occurred.
1. I am not able to edit colours through the customiser as the published button is greyed out which will not allow me to update.
2. The Crocal theme options page is incredibly slow since I updated with the latest update. It takes a minute or more for all options to be displayed.
I have so far tested with every plug-in disabled individually and the above issues are still not resolved.
I would appreciate this being rectified as we are currently upgrading the site.
Finally there is a WP-Bakery update 7.3 if you could provide not sure if that will assist these issues.
Reg
Hi there – thanks for using Crocal.
We have checked Customize and Theme Options, which work correctly on our end. Since you have already turned off your third-party plugins, please check your server settings by visiting this article. Have you migrated your website to a different hosting environment?
We will include the latest WPBakery page builder in the next theme release, but this may be related to something other than the issues you are experiencing.
Don’t hesitate to contact our agents for further investigation since we cannot reproduce the issue. They will be happy to assist you.
Best regards.
Server settings are all confirmed but the WP customizer still is not enabled??
When clicking on “Load more” on the archive page, there are not loaded more articles. When switching the “Display Type” to “Pagination” or “Infinte Scroll” it’s the same it does not work. With the “Pagination” option the /page/2/ url says “404 not found”. I needed to change the wordpress setting for the number of shown articles from 10 to a higher number, so that at least all available articles could be shown – and that works! I think this is a bug!?
Hi there
Please check the “Load More” function at https://crocal.euthemians.com/blog-read-more/ . Could you try saving your permalinks again?
Best Regards.
Resaved the permalinks – no change, still not loading 
Thank you.
As mentioned in our demo link, there are no issues to confirm. Please turn off any 3rd party plugins and try again.
If you require any further assistance, please get in touch with our support agents by clicking on this link: support agents. They will be more than happy to assist you.
Best Regards.
Hey beloved Greatives Fam! Any NEXT LEVEL work coming from my fav WP theme designers in 2024?!
Hey Sterling!
I hope you’re doing great. Yes, we’re working on something new and exciting, and I’m optimistic that we’ll be able to publish it within the Q1 of 2024. Thanks a bunch for your excellent support!
Best Regards.
That error indicates that the theme is using the same function name twice on the same file.
The GiveWP form iframe itself loads fine when I swtich to default theme.
Any tips on how I can resolve this?
Hello Taura – thanks for writing in.
We have not tested the GiveWP plugin with our themes, so we cannot guarantee compatibility.
Although we do not officially support this plugin, we can check if the issue is simple. Can you please contact our agents?
Best Regards.
Hi there!
It appears that you need to turn off the header overlapping. This is mainly due to space constraints.
Our agents will gladly assist you further at https://euthemians.ticksy.com
Best Regards.
Hi, quick question. The image gallery with the Filter. When i display multiple categories, why is it not loading all the related items when i click form the second button? I see 4 items loading and when i scroll down, it start to load all the other items that are not related to that specific category.
Hi there – thanks for using Crocal.
I cannot confirm any issue with the filtering in the gallery element – https://euthemians.com/themes/crocal/gallery/ – Gallery with Filter section.
Please double-check that you are fully updated, and if you are still having issues, please get in touch with our agents – https://euthemians.ticksy.com – to investigate it further.
Best Regards.
One of THE BEST THEMES EVER!!!
Thank you so much!!!
I added a portfolio item and from the desktop it’s shown in the carousel on the main page, but it’s not shown on mobile version. Why?
Hi there,
Thanks for using Crocal.
If this issue persists, it may be related to caching. If you need further investigation, please don’t hesitate to contact our agents – https://euthemians.ticksy.com/ – for help.
Best Regards.
