In addition to a great theme, the customer support is amazing!
136 Reviews
Hi, this was my first time with Wordpress and for every thing that I've requested help by support I've found a solution.
My ticket was resolved by Alexandre that is simply great!
I've sent him a lot of questions, and he solved all my doubts.
He answer very quickly and professionally.
The Croma Theme is amazing!
I'm enjoying myself to create my web site with it!
Thanks a lot to all the Team!
Thanks Maxime, an incredibly beautiful theme and very intuitive back end. Superb customer service too; quick to respond, clear precise instructions and assistance until the issue was resolved.
Top man!
I will certainly consider your other themes for my next project.
I can't thank you enough.
by dbCSG 9 years ago
OMG their customer support is incredible. We had an issue with a server and without going into too many details, customer service was dedicated, professional and gets a 10 out of 10. Plus the them is so gorgeous!
Author response
Thanks so much ! You are awesome.
They are usually very critical of sellers who do not respond and do not give support or give this late.
For many years, using Envato for my projects and I can afford the luxury of saying, that you have not only answered my requests quickly, but going over and helping me as I never imagined.
A really big thank you TOP
Author response
Hey there ! Thanks for such words. We really appreciated this.
Thanks again.
Maxime
by ob9 9 years ago
After a previous bad comment and few days of practice.I must admit ...Croma - Responsive Music WordPress Theme by IronTemplates is The best template I bought, 200% satified .Very high customisable , beautiful design ,ready for beginner with demo content.Congratulations for IronTemplates !!
I found a bug in music player widget and asked Customer support fix, its been more than 25days, they say they are busy with customising requests of other people.
I'm going for refund. .
waste of time and money
Author response
Hi there,
If you still want a refund, make sure to submit a refund request here: https://themeforest.net/refund_requests/new
As soon as we receive the request, we will proceed with the full refund.
Thanks
Very nice theme quality, impressed
The thing I like most about this is the immediate customer support I got! Any issues I had due to my inexperience in programming they were happy to help me resolve! Thanks Iron Templates for making www.princebrimstone.com look GOOD
Wonderfull Theme. Simple but beautiful designed
