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Bought this theme yesterday and had a couple of questions;
1) Is there a way to have a Ess Grip post NOT link to another page?? ( I have two ESS grid album posts and I don’t want anyone to be able to click them and it take them to that albums’ dedicated page? Is this possible?
2) I love the way my logo looks in the center above my menu and it sits perfectly when I scroll etc.. is there anywhere to increase it’s size by say 10-20% only?
Thanks so much!
1) Yes. You have to edit the skin grid to disable links.
For more assistance, please open a support ticket to https://irontemplates.ticksy.com/ and please provide your url and a login credential.
2) Please take a look on our documentation here: https://irontemplates.ticksy.com/article/12230/
Thanks for the reply.. for number 2, I’ve done that already but changing the logo size even by 10% stops the logo from always being in the center… Now once I’ve changed the logo size, when I scroll the logo ends up on the far left… All I want is for the logo to ALWAYS be in the center like it is now… but change the size slightly and have it remain that way even when I scrolll… does that make sense?
Please open a support ticket to https://irontemplates.ticksy.com/
@Croma team please help me
how to update Croma theme ? I asking because after launch wordpress console I can’t see any actualisation options
my problem is solved of course I read Croma documentation and follwed next steps – install envato market plugins and everything is OK!
Well Done !
Hi There , i just reinstalled the demo for the grid on my site and now wp bakery doesn’t load past the chefs hat on the front end, i appreciate I’m out of support, but it was working before i did this Thanks
You should provide your URL here. Maybe someone from the community will answer you. If I understand what is going wrong, I will be glad to help, but if some investigation is required you will have to renew support.
Hi There i took my php back to 7.1 and it started working again, i am about to embark on a major facelift for the site so i will renew support when i start that, thanks
I have a presale question: Is it possible to use the Capital theme without the moving announcement of the new album, but with something static instead, e. g. just text and a button?
Thank you in advance!
Yes absolutely! Just disable the 3d effect on the layer in Revolution Slider.
How to change order of albums? if it’s normal wordpress behavior it should be the newest one will be on the left but that is not working. Thanks!
The playlist should be ordered by descending publishing date.
On this page http://croma.irontemplates.com/lowtempo/music-grid/, “Outbreak EP” is the newest album.
Trying to replace the vertical lines under the headers. On the main page sections its fine as there is a place to change it but on pages like ALBUMS etc, you cant. When you edit page there is no option as its probably using a template but I dont know how to get at the code to change the graphic. Any help would be appreciated!
I think you are talking about the page divider.
Please look to wp-admin>croma>look and feel.
If you need more assistance please open a support ticket to https://irontemplates.ticksy.com/ticket
I am receiving an error with the theme saying:
count(): Parameter must be an array or an object that implements Countable in /home/*/public_html/wp-content/plugins/croma-music/includes/class/styles.class.php on line 323
For technical assistance, please open a support ticket at http://support.irontemplates.com and our support team will assist you as soon as possible.
When you open the ticket, don’t forget to include your wp-admin credentials and if possible, your FTP access. It would help us a lot to resolve the issue as fast as we can.
I can’t submit a ticket in there… I got Croma through Envato Elements and I’m not seeing anywhere to download a license or any license # in my documentation
Croma is not on Envato Element anymore (since more than 1 year) and any themes bought on Envato Element does not include support.
If you want to get support and updates, you will have to buy a personal license here on Themeforest.
When trying to import demos for Capital or Dark, it seems like not all CSS is being imported. The menu styling completely disappears and icons show up as broken images. (And for Capital, the main background won’t render even though it’s set). I’ve tried importing the demos all 3 ways. Any help is appreciated, thanks!
Please go to wp-admin>croma>look and feel.
Just change one option and click on save to regenerate the dynamic style sheet.
The issue could also be caused if you are using a secured HTTPS url and you dont use a https url as the “site url” in the wp-admin>setting>general
If you need more assistance, please open a support ticket to https://irontemplates.ticksy.com/
Hello, pages with posts grid have issue displaying no content. Console says : SyntaxError: Unexpected token ’:’
at HTMLScriptElement.<anonymous> (main.js:1356)
at Function.each (jquery.js?ver=1.12.4-wp:2)
at e.fn.init.each (jquery.js?ver=1.12.4-wp:2)
at loadInline (main.js:1342)
at Object.customJs (main.js:1398)
at Object.<anonymous> (main.js:1095)
at Object.trigger (barba.min.js:1)
at Object.onTransitionEnd (barba.min.js:1)
I saw on support that “Enable Continious Audio Player and AJAX UNDER BETA” is the cause of this issue. And this is right : when disabled, pages are ok. Can you make an update for this, please ? Thxs
The Ajax continuous player feature should work fine, but this feature can be easily broken by another plugin. Yes your issue is probably about a conflict from this feature and a third part plugin you have installed. The solution is not necessary to disable the Continuous player. If you want our team to investigate your issue, you have to open a support ticket to https://irontemplates.ticksy.com/ and provide a login credential to the wp-admin.
or maybe you can update your Continuous player Still Beta ! Thxs
Am I able to add an image in the footer?
You can insert html code in the text field.
You can also select a widget area in the footer.
If you need more assistance please open a support ticket to https://irontemplates.ticksy.com/tickets/
Hello , i recentley purchased your theme. I have imported the phjoenix demo, but i am facing an issue. In the page tour-grid the grid with the events are not displayed , it is blank. Although the shortcode is inserted normally in the page. Can you please help.
For technical assistance, please open a support ticket at http://support.irontemplates.com and our support team will assist you.
When you open the ticket, don’t forget to include your wp-admin credentials. It would help us a lot to resolve the issue as fast as we can.
Also, you can search for questions/answers in our public tickets forum! https://irontemplates.ticksy.com/ Perhaps somebody already asked the same questions already.
Hey, I was wondering if there is a way so that the albums be in order according to release date on discography page? With latest album on top and oldest at bottom.
The album archive is ordred by publishing date. You can easily edit the publishing date to make it sync with the release date.
sir am purchased your theme i like it but some problems plz solve me sir how to add mail chimp ??
sir am install Capital but sir lots of try background image cannot change ?
Could you please open a support ticket to https://irontemplates.ticksy.com/ticket and provide a login credential to the wp-admin?
sir i dont know how to login credential ?
just create a new account on https://irontemplates.ticksy.com/
sir accoutn create but sir can not show comments option plz sir help me
Submit a tnew ticket and describe your issue in the ticket. We will reply to it as soon as possible.
I have purchased your theme and submitted a ticket 2 days ago. Please respond as this is urgent PRIVATE TICKET #2505808
Sorry for the wait. We dont work during weekend.
I m working on your ticket.
Hello , i recentley upadated my wordpress to 5.5 , but i cant see the blocks in the backend of wp bakery of my pages when i edit…it shows me simple text. Sould i update the theme also?
My main menu is not displaying on any of my pages. https://allinmusicpool.com/
my support just expired, i cant submit a ticket.
You can renew support through the envato market.
But I can see the menu on your site. You probably have find the way to fix your issue.
its seems like its an issue with the latest wordpress update because its not working again after updating to the latest wordpress version
Since Wordpress 5.5, many updates are required.
Please update Croma.
And, when it is done, update those plugins: croma-music, revolution slider and essential Grid
everything is up to date and I still have a black bar up top with no menu.
Unfortunately, we ll need to look deeper. You will need to open a support ticket if you want us to assist with the update.
Hello dear, I bought 2 licenses by mistake, I only need one, could you please refund one?
Please do the refund request through the envato market.
Can we please get Apple Music or iTunes added to Social ? hate to always have to manually update the php after each updates.
The Itunes and the apple logo are already available.
If you need more assistance, please open a support ticket to https://irontemplates.ticksy.com/tickets/
Not on the Artist page
I can add the itune logo for you.
Please open a support ticket to https://irontemplates.ticksy.com/tickets/ and provide a login credential to the wp-admin
Great template, my website is almost done without any help. But there’s one problem left: I used a discographie grid for my albums. When I click in the preview on the album, the list and the player is available. The album cover is in the middle, this featured album cover is blurry as background (like set on the page). But the Track list is on a white background. The heading font (the album name) at the top of this white box is also white. The preview text (set on the album page) below is black. Where can set all this colors, fonts and backgrounds for this page? The Colors of the player and the hover, Font options of the list can be found at croma music player, but not the rest.
Please open a support tickt to https://irontemplates.ticksy.com/tickets/
And provide you url and if possible a login credential to the wp-admin.
I have created my WordPress website two years ago, downloaded your beautiful template with promo code on elements.envato.com
Now I found that I have to update my website and buy the theme.
Will there be any discounts for Halloween for some of the new themes?
Please let me know.
Here’s my web
Thanks for reaching out.
Yes the theme has been removed from Envato Element almost 2 years ago.
We are not planning discount for Halloween I’m afraid. So sorry.
The theme is well maintained and very stable. We release updates on regular basis.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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