48 comments found.
the products photo gallery thumb are not working on mobile, up and down.
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and check it all your theme related bug. We provide six months free support to any theme related bug. Thanks.
This template doesn’t work on opencart 3.0.2.0. HTTP ERROR 500 after installing this template. How to install this template?
Hello Sir, If you are not able to install theme then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and check it all your theme related bug.
I wrote to tech support. Technical team does nothing
Hello Sir, Can you provide your ticket ID? so we can assign on first priority and check your ticket status.
I perform all uploads as described in the document page. I get a white screen and nothing on the screen. Can you help me?
Yes, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and check it all your theme related issue.
Hi, I bought your template from Evanto website but the website couldn’t load after installing your template. Please, I need help as soon as possible.
Error: HTTP ERROR 500 pencart 3.0.2
This is frustrating
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and check it all your theme related issue.
Hello, I need refund for this theme. I have done everything you asked me to do.
We are support to our theme related issue only. Please contact to Envato team for refund amount. But can you provide your ticket ID? https://templatemela.freshdesk.com/support/home
Dear author, I have installed theme and got this error Fatal error: Uncaught exception ‘Twig_Error_Loader’ with message ‘Unable to find template “OPC080191/template/common/footer_Inner.twig” (looked into: /home/mojedejs/public_html/pravezlato.sk/catalog/view/theme).’ in /home/mojedejs/public_html/pravezlato.sk/system/library/template/Twig/Loader/Filesystem.php:215 Stack trace: #0 /home/mojedejs/public_html/pravezlato.sk/system/library/template/Twig/Loader/Filesystem.php(139): Twig_Loader_Filesystem->findTemplate(‘OPC080191/templ…’) #1 /home/mojedejs/public_html/pravezlato.sk/system/library/template/Twig/Environment.php(312): Twig_Loader_Filesystem->getCacheKey(‘OPC080191/templ…’) #2 /home/mojedejs/public_html/pravezlato.sk/system/library/template/Twig/Environment.php(378): Twig_Environment->getTemplateClass(‘OPC080191/templ…’, NULL) #3 /home/mojedejs/public_html/storage/modification/system/library/template/twig.php(42): Twig_Environment->loadTemplate(‘OPC080191/templ…’) #4 /home/mojedejs/public_html/pravezlato.sk/system/library/template.php(51): Template\Twig->render( in /home/mojedejs/public_html/pravezlato.sk/system/library/template/Twig/Loader/Filesystem.php on line 215 May you help me to fix it please? I would very appreciate it, if so I will contemplate to buy more templates from you. Thank you.
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and check it all your theme related issue.
I have error in website after installing
This page isn’t working qumasha.space is currently unable to handle this request. HTTP ERROR 500
https://templatemela.freshdesk.com/support/tickets/5060 Please reply me as soon as possibleOK, Our technical team perfectly install theme on your store and give you update very soon via your ticket.
I need to add item to menu but nothing in your document guide me , I sent message in the ticket but nobody answer me till now Please reply as soon as possible
Thanks
Can you provide your ticket ID? https://templatemela.freshdesk.com/support/home so we can assign on first priority.
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install theme on your store and check it all your theme related issue.
Thanks i did already and hope your team help me as soon as possible thanks
Yes, You will get update very soon via your ticket.
OK thanks, We have assign your ticket on first priority so you will get update very soon via your ticket.
Dear Support, Do you plan to release Diamond template for OC v. 3 ? If so, when? I am waiting 6 months now and I would like to know, if you plan to release it soon?
All the best to New Year 2018, yours sincerely, Frank
Yes, We will lunch upgraded theme package but take a long time.
Do you mind to make this version 3 or not? I need to know because I have been waiting too long.
Sorry, This theme not ready for version 3.x, We try to available as soon as possible.
Hello,
I looking for Layout 1 (Default) on opencart for wordpress. Can you help me?
Yes, You can buy our wordpress base theme from here https://themeforest.net/item/diamond-responsive-woocommerce-theme/15993535
When do you release opencart 3.0 supported version????
We need to create totally new theme for v3.x so we will take time for coming upgraded theme package.
Thank you for fast response. How long to wait for it, please? About a year or month?
Not sure but may be we will take 2/3 months.
Dear support, How it looks until now?
Now this theme fully support to v2.3.x only.
because I downloaded it but search not still working
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can check it all your theme related issue.
Hello guys, I am looking to buy your theme but just wanted to check if a couple of things can be adjusted through support after purchase. Because of the type of store and the kind of experience we want to provide our customers on mobile devices, we would like to show more products on the screen at a time. So we wanted 2 products showing up side by side on all category and product list views (currently the Demos show most products and categories on full 100% screen width on a vertical mobile view). Thank you Paul
Yes, Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or changes.
hi, the search did not work on layout 2
We will update it within 24 hours. Thanks for inform us.
Yes, We will adjust it on demo store. Thanks.
Do you have admin acces for demo?
Sorry, We are not provide admin access of demo store but it’s same as default opencart store.
Hi, did you updated your theme?
because I downloaded it but search still not working
Our technical team help you about all your technical question or issue, Just you need to submit a ticket here https://www.templatemela.com/support/
There is no option to add information pages into the main menu??
Possible to add CMS page link in top menu. Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or changes.
Hi I would like yo know ,can I use video on banner or slider in this template?
No, Not possible to add video file in home pages slider. And please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or issue.
Many thanks for the support,support system is perfect.. 
Thank you.
Hi, sent a query via the TICKET system…waiting for reply..
Please provide your ticket id, so we can assign on first priority.
Pre-Sale Question: Do you have WordPress version of this.?
Yes, You can buy WordPress platform of theme from here https://themeforest.net/item/diamond-responsive-woocommerce-theme/15993535
Hi, can you please refund? I thought this was a wordpress theme but it is not.
You need to send refund request from your account. Here we are support to our theme related issue only. So if any question or issue with theme then contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
