26 comments found.
how to remove product select option quantity from home page?
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
this is life time downloadable right?
Yes, the Ecom – Multipurpose WooCommerce WordPress Theme comes with a lifetime downloadable license. Once you purchase the theme, you can download it anytime from your Envato account. Updates are also included for the lifetime of the theme.
Let me know if you need any help. Thanks!
hello i want know on product page i wnat to remove “request a quote” button how to conatiner fluit of prodcut page and desgning also
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
je n’arrive pas effectuer la mise a jour
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
How to remove Magnifying Zoom Images
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
Hello,
I am currently using your theme and I am trying to change the button text “Buy Now” into French (“Ajouter au panier” or “Acheter”).
I have already tried using Loco Translate and checked the theme files, but the text still remains in English. It seems that this string is not translatable or hardcoded in the theme.
Could you please let me know:
Where exactly I can edit or translate this button text?
If the string is hardcoded, which file should I modify?
Or, if there is an option in the theme settings to change this text directly?
I would appreciate your guidance, as my website needs to be fully available in French.
Thank you very much for your support.
Best regards,
Hi ,
Can you pleas send me the screenshot to steelthemeshelp@gmail.com
Our support team will check and let you know.
Thanks
Can I cancel side bare icons?
Hi ,
Can you pleas send me the screenshot to steelthemeshelp@gmail.com
Our support team will check and let you know.
Thanks
Does it support multiple language RTL?
Hi,
Yes, our theme supports multiple languages and includes full RTL (Right-to-Left) support.
After your purchase, if you face any issues with RTL, our support team will be happy to assist you.
Thank you for showing interest in our theme!
Thanks
There was an error processing your order. Please check for any charges in your payment method and review your.
Kindly help me out.
Thanks
Hi,
We have checked our site and did not find the checkout error. To help you resolve this issue, please submit a support ticket through our system. Once you submit the ticket, our support team will investigate the issue directly on your site and provide a solution.
Without a submitted ticket, we won’t be able to track and resolve the issue properly. Since you’ve already logged into the support forum, kindly submit the ticket there. https://steelthemes.ticksy.com/submit/#100023666Thank you for your cooperation.
There was an error processing your order. Please check for any charges in your payment method and review your.
Kindly help me out.
Thanks
Hi,
Please explain your issue in detail through a support ticket. Our support team will review it and provide you with a solution.
You can submit your ticket here: https://steelthemes.ticksy.com/submit/#100023666
Thanks
hi i have just one problem,when i translate the theme with loco translate the page its comming this message :There is a fatal error on this site.
Learn more about troubleshooting WordPress. can you help me with that?
regards
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
it down my website, can you fix or refund please https://www.haniest.info/Hi,
We noticed that you have just purchased and installed the theme on a site that already had old data. Please note that we always recommend installing the theme on a fresh WordPress installation, as every theme comes with its own framework and structure. Installing on an existing site with old data can cause conflicts and errors.
This is not an issue from the theme side. If you would like our assistance in resetting the site and importing the demo content correctly, please submit a support ticket here: Submit a Ticket https://steelthemes.ticksy.com/submit/#100023666
Our support team will help you asap.
Thank you for your understanding.
Does this allow vendors to create account and upload their products by themselves?
Hi,
Yes, vendors can create their own accounts and upload their products by themselves. We have also added support for Dokan Multi-Vendor.
Thanks
Theme load very slow why?
Hi,
Please check your network connection. We tested the site on multiple devices, and it is loading quickly on our end.
https://www.awesomescreenshot.com/video/43254686?key=6b6530e1d55ecf8b216910b772e78216Thanks
Please where can I edit or remove the social media share on the products pages?
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
when the new tools shop will be available??
Hi,
We will be updating all the remaining demos by the end of this month.
Thank you.
Hello,
I’ve purchased your template. I’m working on customization. I have two things I’m not finding. How can I change the button “BUY NOW” and the redirection link related to that button.
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
Hello.
I am having an issue with the theme. I have perfectly installed the theme, but the products throughout the website (homepage, shop) are not loading properly.
Sometimes it loads, but after refresh, it goes blank, and nothing loads or it says no products found, why is that, please help
Hi,
The location taxonomy is currently empty. You can resolve this in one of the following ways:
1. Add a location: Go to Products → Location, add a new location, and assign it to the relevant products.
2. Disable the location taxonomy: Navigate to Ecom → Steel Theme Options, and disable the Location Taxonomy option.
You can refer to this screenshot for guidance: https://tinyurl.com/22ot6ugs
Any other issues please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
Great Work, Congratulations GLWS 
Dear Support Team,
I am trying to change the header to “header-prebuilt-2”, but the change is not taking effect. It continues to load with the ID: elementor-post-2493.
Could you please help me resolve this?
Regards, Ashok
Hi,
Please submit a support ticket here – https://steelthemes.ticksy.com/submit/#100023666
Our support team will assist you as soon as possible.
Thanks
Hello, I’m interested buy your theme. but i have some question
1) In your theme bottom sticky menu is not fixed, it flow when page scrolled. 2) Add to cart and Buy now button not showing on mobile. Please provide buy now button and add to cart button on mobile (It Should be fixed, Do not depend on scrolled.) 3) Add show promotion coupon on product page.
Hi,
There are two available options: one is floating and the other is sticky at the bottom. Please check this link for reference: https://tinyurl.com/ykzg58dx
Yes, it’s possible to make the Add to Cart and Buy Now buttons sticky on mobile. After your purchase, our support team will be happy to assist you with the setup.
To display coupons on the product page, you can use the Smart Coupons for WooCommerce plugin by WebToffee — it’s a great solution.
Thanks!
Smart Coupons for WooCommerce plugin by WebToffee only work on cart page and also on my account page. not option avail for product page.
it’s sure you will make the add to cart and buy now sticky on mobile in without any charges. the i will buy today.
add some promotional offers on product page, it make selling faster.
thanks
Hi ,
1. While the Smart Coupons for WooCommerce plugin by WebToffee currently works only on the Cart and My Account pages, you can use any compatible coupon plugin to display promotional offers directly on the product page.
2. Yes, we will gladly help you implement a sticky Add to Cart and Buy Now button on mobile devices
3. We are also planning to include this feature in upcoming updates for easier integration.
Thanks
In your theme Show buy now on scroll, But https://snipboard.io/GgIaWT.jpg in this fixed every cindition both for simple or variable product.
Hi ,
Please mail to steelthemeshelp@gmail.com and explain it clearly our support team will explain you.
Thanks
