59 comments found.
Good day, Horsti here, Hope you guys can help me out here.
I see my previous comments was deleted? I would just appreciate assistance over here.
My Clients like the EDILE theme out of the 5 Options i gave them and im just Eager to start working on their website. But i do need assistance. NICKDARK has pretty cool themes.
Would love to hear if you guys could assist
Hi,
thanks for let me know, support is managed by the support team in the dedicated portal, supporters cannot read the comments section.
Have a nice day Nicdark
Hello! I was customer of this theme from 2021. I want to update theme today but I see that theme disappeared from my profile downloads. Please explain what is happening or what should I do?
Hi,
you have to contact Envato for this question.
Have a nice day Nicdark
bonjour j’ai installé le thème mais j’ai un enorme marge blanche à droite de mon slider revolution ? Et ca meme si je change de slider revolution.merci
hello I installed the theme but I have a huge white margin to the right of my revolution slider? And that’s even if I change the revolution slider. Thank you
I think there is a problem with wpbakery which is not one day can tell us the procedure?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Bye https://nicdarkthemes.com/I hello, I want to customise header2 (mobile responsive view) but not able to find where to edit this header. Currently, logo and menu icon comes in 2 lines whereas I want to covert it to single line via some css/class tweaks.
please guide me on where can I put one custom class to header2 as its not using any custom/specific css class which is limited to header 2 hence I am not able to mange it via css.
Please assist.
regards Yogesh Ardhan
I have done it, please check it how’s it looking: www.logomiracles.com . I personally feel that you should also make it like this in your theme.
Hi,
please contact our team through form present on our profile : https://themeforest.net/user/nicdarkHave a nice day Nick
Bonjour, Pourquoi les démos ne fonctionnent plus ?
HI,
it works on my side please check again and please let me know
Have a nice day Nick
I have weird code displaying on my contact form 7 form. My url is https://apachesteel.hosting.pinbn.net/contact/. I entered a support ticket but noone ever answered.
Hi,
for sure you will receive the answer on the support platform.
Have a nice day Nick
When is the theme going to be updated on Elements? My Site shows it needs critical updates for safety
Hi,
please contact the team through the form present on our profile here : https://themeforest.net/user/nicdarkHave a nice day Nick
Hi, i need help, i insert the purchase code and the system told me that is not valid. But it’s impossible, i have purchased the item last month
Help please
I have 5 months left
Hi,
means that you are insert the purchase code in the field in the wrng way, If you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
Have a good day
Bye 
Hello. I have a problem with the layout of the theme. I guess it’s because of the license. Where do I enter the theme license?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I tried to enter a ticket but the form won’t take my information. I can’t install the demo, I was able to import the dummy content but no formatting. Help
HI,
If you still have problems to open a ticket please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Open a ticket on Nicdark website, but still no one answer me.
The theme doesn’t work, nothing works, i have paid 70 dollars.
I have 6 moths support
Hi
don’t worry, you opened your ticket on Friday and you will receive a reply on Monday in 24 working hours. Our office does not work on Saturdays and Sundays.
Have a nice day Nick
I confirm that i receive a reply!
We have solved everything with the support!
Hello. I am having a problem importing my demos. I saw someone having a similar problem, so I went to your support site to fix this problem. But I could input my item purchase code, because it does come with an item purchase code on Envato Elements. What do I do?
Hi,
for any technical question please contact our team directly through the form present on our profile : https://themeforest.net/user/nicdark
Have a nice day Nick
Hi,unable to use your support system as its saying the code is invalid even though we just purchased it a month ago. We are having an issue when every time we edit a page we get the following error:
ValueError thrown
strrpos(): Argument #3 ($offset) must be contained in argument #1 ($haystack)
we are using latest wordpress and PHP 8.0
Hi,
most probably you have inserted the purchase code in the wrong way. If you have any problems to open a ticket please contact the team through the dedicated form here : https://www.nicdark.com/support-registration-login-problem/Have a nice day Nick
Hello.
Bug report, no SSL cert in your site, breaks the import demo page: https://snipboard.io/DYI7OT.jpg
Got it at elements
Also, demo is not importing as expected, of course followed instructions video: https://snipboard.io/fXwHoV.jpg
Also: Bundled plugins are old: https://snipboard.io/kawGP7.jpg
Hi,
please contact us through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Ok I would need your help to recover my password since the password recover process is not working. User: info@y2kwebs.com
thanks!
Hi,
thanks for let me know.
Yes sure you can also communicate this request using the form in our profile : https://themeforest.net/user/nicdark
Have a nice day Nick
Done! thank you
never got any anwer…
Hi,
already answered 3 days ago to your email, if you have not received it please let me know.
Have a nice day Nick
Hi, before buying support again, are you willing to give support?
Last time you didn’t help me with the problem of header images disappearing. I had to put code to fix the images.
Now the articles do not appear on the news page.
Please, before you buy support let me know if you will then give support.
Thank you.
Hi,
please contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a nice day Nick
hi is possible add conditional logic to calculation form ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I bought it
Edile – Construction WP design and I can’t fit element, please help me 
I opened a support ticket
Does not go to elementor
Hi,
thanks, for sure you will receive your answer directly on our support forum.
Have a good day Bye
Hi!
I’ve created two different tickets and several follow ups to get the cost calculator solved and I have not heard from you. Can you please assist to get the cost calculator fixed? thanks!
Hi,
this is very strange, can you please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
The support portal isn’t working for me. Can I have help with the demo?
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hello there!
After installing the Democontent everything worked fine except for the slider. The Swipe Effect of the slider is completely missing. What could be the cause?
Thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
