14 comments found.
Please update Rev Slider! There is a security issue…
Sure we will update today. Thanks
Hello, I have created a support ticket, please check.
Thank you
Sure, we will check it. Thanks
On one click import, receive error: Reason: 404 – Not Found.
The template won’t activate. Code did work and child theme did activate, but not the Elever
Please create a ticket to our support we will check it. Thanks
I created a ticket. Please help.
Sure we will check it. Thanks
How do I receive a refund? Support not helping
Hi, Our end no ticket is open. Can you please check your mail? We already replied you. If you still problem crate ticket here https://reactheme.com/support
Yes, I did submit a ticket 3 days ago with that form. Can I just get a refund please. I bought another theme with faster support thanks
We already replied you ticket.You can check please. Thanks
I received no reply to my ticket. I don’t even know how to find my ticket. This is the worst experience I’ve ever had online.
Ticket just check your mail. No issues if you want refund send refund request I will accept. Thanks
Ijust bought it and keep on getting error when instlalling themes ? The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. why??
Hi, you should unzip your download file. Then install only elever.zip file. Thanks
i was able to install but now using One click demo import plugin , it alway say Import Failed Whoops, there was a problem importing your content.
PHP memory_limit = 256M PHP max_execution_time = 300 PHP Post_max_size = 256M PHP upload_max_filesize = 500Mthen try agian. If still problem create ticket we will check it. Thanks
Can we import multiple demo themes for example, if we imported Construction first and if we import Engineering theme as well, would this delete the data of fist theme we imported first?
Aksing here because your support does not answer my support ticket
We replied all tickets regular basis. We have template library so you can easily import template section. Thanks
Firstly, the template library feature does not load any template, it keeps going forever. Secondly, my question is about importing demo data, if we import demo data again, would this overwrite previously imported filesor would it import in addition to previously imported demo data?
By the way I still haven’t got response for my ticket.
Can you tell me ticket id? When you import again demo data your previous content will be there. If you tell me ticket id and share your access we can fix your problem as well. Can you check your spam as well? Let me know
Hello this is the ticket id:
3474
You don’t write here ticket id number
3474
Ok I will check now
Hi, I have seen you just created ticket 2 hour ago sir. Our response time is normally 1 buisness day. but we always replied ticket daily and quickly. Let me check your ticket. Thanks
We replied to you. Thanks
ok thank you, please answer my new question in the ticket
You don’t need always comment here. I will check it. Thanks
Very helpful and prompt responses to all my queries from reacthemes. Thank you !
You are most welcome
Forever Demo Import and Not finish importing
Importing Content
Please sit tight while we import your content. Do not refresh the page or hit the back button.
Screenshot:
https://ibb.co/qMhv1zpZ
Finally export but there are an error
Warning: file_get_contents(/home/xxxxxxxx/public_html/wp-content/plugins/rt-elements/rt-elements.php): Failed to open stream: No such file or directory in /home/xxxxxxxx/public_html/wp-includes/functions.php on line 6900
This is your server issues sir. May be file open url off from php.ini. If you more issues you can create ticket. Thanks
Please creat ticket to our support we will check it. Thanks
Hi, the same problem with data import. Any idead? the Recommended PHP Configuration Limits are already set. best regards.
Please create ticket to support we will check it. Thanks
Do you have an HTML5 template?
Yes that is. Thanks
Thank you.
You are welcome
Purchase yesterday & everytime I try to import demo data, it takes a long time & then gives Error 0 Import Failed, whoops
Can you please check theme requirements from documentation. Then make this setting and try again. If still problem please create ticket to support we will check it. Thanks
My license does’nt work
Please create ticket with your license key we will look it the issues. Thanks
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How can I help you?
After installing and activating Elever theme on WordPress, I installed all the required additional plugins as per process. When installing the Demo data its showing Successfully installed.
BUT when loading the website its showing many ERRORs as follows: “There is nothing to show here! Slider with alias alias=”construction-2” not found.” Other content on website loaded only html plain text. You please visit the website as mentioned to Support. If you need any other information let me know.
Please create ticket to our support we will fix it asap. Thanks
Ticket already created yesterday
Already replied to you also. Thanks
Congratulations GLWS 
Thanks
Congratulations GLWS
Thanks a lot
