Hi friend,

We have fixed this issue on the new source, it is very strange that it still happens when you have already updated the theme.

Please open a ticket and choose the category Shopify https://prnt.sc/VabgcyeX5hR2, and then we will help you check it deeply. Don’t worry if your support expires.

Thank you so much.

I have created the menu as the documentation. without the icon code json, it drop down without issue. issue only happen when i copy all code and paste to header-group.json

We have responded to your requests through Ticksy. You can check your ticket for the details. If you have any technical questions, please don’t hesitate to contact us via your ticket.

Thank you!

Thank You, I have 2 message pending before your last reply on ticket #3776013 , please check and reply. Estimate delivery date cannot be just text, it is supposed to work automatically as the block “Delivery Time”

Hi Friend,

You can use the Video Section to add a YouTube video to your site.

Please follow these instructions to set up the section: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/video.

If you would like the sound to be enabled, please feel free to open a ticket at https://halosoft.ticksy.com/submit/#100019003, and our team will be happy to assist you further.

Thank you.

Hi, I have some other issues, i have updated Private Ticket #3776013 , Can you check please?

Also i noticed you have an update on 5th December, How to update the theme? Is there a way to perform a back up before?

Thanks

Hi Friend,

Thank you for your patience. We have just returned to the office after the weekend, and we appreciate your understanding.

Our team will review and address your ticket in the order it was received. Please rest assured that we are working on it.

To update your Ella theme, you can follow the instructions here: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version.

When a new update version is released, it will be a core theme source, independent of the previous one you are using. Therefore, you do not need to back up your current store.

Thank You, based on your guide, i have successfully updated my theme without losing any settings

Hi Friend,

Thank you so much for reaching out and for your positive feedback about the Ella theme! We’re thrilled that you find the theme functional and are satisfied with it.

Regarding speed performance, from the beginning, the Ella theme has been optimized for speed, incorporating features like lazy loading for images. However, several factors affect your store’s loading speed, not just the theme code. These include: Apps, Third-party libraries and services, Analytics libraries, Payment methods, The number and size of images and videos,...

For more details on improving your store’s speed, we recommend checking this helpful guide from Shopify: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed

About Updating Your Theme:

You can update the Ella theme to the latest version by following the instructions in our documentation: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version

If you have further questions or require assistance, please feel free to let us know.

Dear HaloThemes Team,

I hope you are well! I’m writing about the Ella theme that I purchased for my Shopify store.

When I initially purchased the theme, it had a Google PageSpeed ​​performance of 60%, which was satisfactory given its excellent functionalities. I recently noticed that your team released a significant update that improves performance by over 90% in Google metrics, which is impressive.

However, when trying to update the theme myself, I encountered several technical errors (screenshot attached: https://ibb.co/HTvYHth As this update is crucial to the performance of our store, I am reaching out to request special assistance in implementing the update, even though our support period has expired.

To facilitate this process, I have already sent an invitation to access the Shopify admin panel to halothemes.team@gmail.com.

Would it be possible to receive this exceptional assistance? This performance improvement would make a significant difference to the success of our store.

Thanks in advance for your consideration.

Hi Friend,

We appreciate your feedback regarding the performance!

Regarding the errors you encountered while updating the theme, please open a ticket at https://halosoft.ticksy.com/submit/#100019502 . We will review your issue and get back to you soon.

Thank you.

Hi Friend,

Thank you for reaching out to us,

Could you please let us know which page link is being redirected to the 404 page?

Please open a ticket at https://halosoft.ticksy.com/ to get our support, don’t forget to grant us login permission so we can check if the source has been uploaded and set up correctly.

Hi Friend,

For your request, we need to login your store to check.

Please open a ticket at https://halosoft.ticksy.com/ . Images would expedite the process a lot. We assist you soon.

Don’t forget to grant us login permission.

Thank you so much.

I have submitted a work order, please check the work order.

Hi Friend, We’re just back in the office now and will check your ticket soon.

Hi Friend,

Thank you for purchasing our theme!

Here are our feedback about your questions:

Q1&Q3) To set up and design your store, you can follow the Ella documentation. It provides full guidance to help you set up your store to look like the Ella demo store so you don’t need any additional apps.

If you encounter any difficulties during setup, please don’t hesitate to contact us through Ticksy at https://halosoft.ticksy.com/submit/#100019003 . Our team will be happy to assist you.

If you’re looking for features that aren’t included in the theme, please also open a ticket at https://halosoft.ticksy.com/submit/#100019003 . Our team will check and provide you with a quote for any customization work you may require.

Q2) Here are some recommended apps that we’ve tested for compatibility with the theme: https://halosoft.gitbook.io/ella-documentation/installation/install-app

Please note that these apps are partners and are not included in the theme package.

Hi Friend,

Thank you for reaching out to us!

To create a custom badge that differs for each product, in addition to enabling the custom badge setting, you also need to create a metafield for the custom badge.

If you’ve already set up the metafield correctly as described in our documentation here: https://halosoft.gitbook.io/ella-documentation/theme-settings/product-card/product-badges#custom-badge-different-for-each-product but the badge is still not showing, please open a support ticket at https://halosoft.ticksy.com/ . Our team will check and provide assistance promptly.

Hi Friend,

For your request, we need to login your store to check and help.

Please open a ticket at https://halosoft.ticksy.com/ . Images would expedite the process a lot. We assist you soon.

Don’t forget to grant us login permission.

Thank you so much.

Hi Friend,

Regarding the mobile menu issue, it could be caused by an app code conflict, we adjusted the function loading to address it. We have also updated the theme to fix this error, you can update the theme to use. Here is the guide to updating the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme

In case you’re familiar with code, you can follow this instruction to fix it by yourself: https://halosoft.gitbook.io/ella-documentation/changelog#ella-version-6.7.0-31-10-2024

Also, we are willing to help you. You can open a ticket at this link https://halosoft.ticksy.com/ and grant us login permission. Then, we will fix it for you.

Thank you.

Hi Friend,

For your request, we need to login your store to check and help.

Please open a ticket at https://halosoft.ticksy.com/ and describe your issue there. Images would expedite the process a lot. Our technical team will definitely help you resolve the case.

Don’t forget to grant us login permission.

Thank you so much.

Hi Friend,

Thank you for your interest questions! Here’s some clarification for you:

1&2) Why is Ella more cost-effective? The price difference is primarily due to the marketplace and support duration. On Envato, themes are priced more affordably, but support is limited to a specific duration, and trial options are unavailable. In contrast, themes purchased from the Shopify Theme Store often cost over $350, offer lifetime support, and allow you to trial the theme before purchasing. We’ve chosen to sell Ella on Envato at a cost-effective price to reach Envato’s large customer base while still providing a premium product.

3) Is your theme high order /high traffic, without lack? Ella is #1 Best Selling Shopify Theme of All Time on Envato, known for its design, functions, performance, and customer support. Of course, no theme is perfect, but we consistently update Ella every year to ensure we deliver the best features for our customers and optimize the theme to its fullest potential. You can review our changelog here: https://halosoft.gitbook.io/ella-documentation/changelog

4) Is it completely secure for transactions etc If you’re asking about purchasing Ella on Envato, yes, it’s entirely secure, as Envato is a trusted marketplace. If you mean transactional security for your Shopify store, Shopify handles payment security, and Ella is developed following Shopify’s coding and security guidelines, ensuring compatibility and safety for your store’s transactions.

We hope this clears up your concerns! If there’s anything else you’d like to ask, feel free to let us know.

Hi Friend,

Thank you for your interest in our Ella theme!

Regarding your question:

01. Multiple Currencies: Shopify Payments is one of the three options for enabling multi-currency. However, if you are not using Shopify Payments, Ella provides two alternative built-in options for managing currencies, both of which are fully functional and independent of Shopify Payments.

02. Multiple Languages: Language function is a default function in Shopify themes, not a custom built-in function. To enable multiple languages, you will need to install a third-party app. Shopify’s Translate & Adapt app is a great free tool, allowing you to translate into two languages automatically.

03. The site mastercarstore.com resembles Home 24 of the Ella theme, you can review this demo layout here: https://new-ella-demo-11.myshopify.com/?fts=0

If you have further questions or need assistance, please let us know.

Hi Friend,

Thank you for your interest in our theme!

The Ella theme is a Shopify store theme and does not include a dedicated mobile app for Android or iOS.

However, the theme has been designed with responsive features to ensure optimal display across various devices, including desktop, mobile, and tablet.

If you have any other questions, please feel free to let us know.

The collection page is not working on any mobile device

Hi Friend,

Thank you for reaching out to us.

After reviewing your site, we found that the ‘Shop Now’ button and the collection page are functioning properly.

If you are still encountering this issue, please submit a ticket at https://halosoft.ticksy.com/ . Including an image of the problem would greatly help us better understand and assist you promptly.

Thank you.

Hi, we’ve just updated preview image for CYBER SALE. Thank you!

Hi, can I change this theme to concept. I found Ella is too complicated to manage all options and feature. At least some SALE discount for Concept theme. Please email to kh.effaty@gmail.com

Hi Friend,

We do not have a policy that allows exchanging one theme for another once purchased and used.

Ella is designed with multiple layouts and sections, offering extensive customization options to help you create a unique design tailored to your vision. You can find detailed guidance in the Ella Documentation to assist with setup.

If you’re facing any difficulties with specific sections or features, we’re here to assist you. Please feel free to submit a ticket at https://halosoft.ticksy.com/ , and our team will review and provide support soon.

Thank you for your understanding!

Hi Friend,

Thank you for your interest in our Ella theme!

You can set up Spanish as a language in the Ella theme using the Shopify Translate & Adapt app, which supports automatic translation of up to two languages for free.

Quick note: Language function is a default function in Shopify themes, not a custom built-in function.

For more details, you can follow this guide on how to set up multiple languages here: https://halosoft.gitbook.io/ella-documentation/theme-settings/theme-language/how-to-set-up-multiple-languages

If you have any further questions, please feel free to let us know!

Hi Friend,

For this problem, it could be caused by an app code conflict, we adjusted the function loading to address it. We have also updated the theme to fix this error, you can update the theme to use. Here is the guide to fix if you don’t want to update the theme: https://halosoft.gitbook.io/ella-documentation/changelog#ella-version-6.7.0-31-10-2024

The support team is happy to help you fix it on your site, don’t worry if your support time has expired. Can you send us a request at this ticket: https://halosoft.ticksy.com/ticket/3368625/

We look forward to helping you. Thank you so much

Thank you so much absolutely fantastic

Thank you so much, we do appreciate for your support with the review.