4647 comments found.
Do you this theme in Wordpress?
https://new-ella-demo.myshopify.com/?fts=0Hi there,
Ella theme is built on the Shopify platform, and we do not have a version of Ella available for WordPress.
Thank you so much!
Hi,
I can’t for the life of me figure out how to edit the ‘quick view’ page?
I’m trying to remove the ‘input text’ and ‘input file’ sections, but there does not seem to be an option anywhere.
Thanks
Hi friend,
Just to clarify: Quick view is the popup, not the page.
To remove “Input name” and “Input file”, please go to Theme settings -> General -> disable this option: https://prnt.sc/ws2Lyz0EBj7H
Please note that this setting will apply for the Quick view and Product page. If you want to keep it on Product page and just remove for Quick view, we don’t have the setting, but we can help you change in the code.
You can open a ticket at this link https://halosoft.ticksy.com/ to get our support if you have any other requests in the future.
Thank you so much.
Outstanding theme, and outstanding support. Thank you!
thanks
Hi Friend,
Thank you for reaching out to us,
If you want to change the Add to Cart button in the product page, you can go to Product Information -> Buy Buttons -> Add to cart action -> change color here: https://prnt.sc/JcznzNTeWgKP
If you want to change the Add to Cart button elsewhere, please don’t hesitate to contact us via this ticket https://halosoft.ticksy.com/submit/#100019003 . Our team will assist you soon.
yeah not really the color of the button but i’d like to get rid of the shadow, choose another style of button, plain flat rectangle, in product pages and everywhere else
Hi friend,
We supported this request via ticket # 3782124, you can keep in touch with us via your ticket.
Thank you so much.
I really like their technical team member Dung, he was very patient with all the problems I encountered, perfect service!
Hi Friend,
Thank you so much for your kind words! We’re thrilled to hear that Dung was able to assist you effectively.
Could you please leave a review here instead https://themeforest.net/item/ella-multipurpose-shopify-theme-os-20/reviews/9691007 ? This comment section is not for reviews, so we would greatly appreciate your feedback in the review section.
Thank you again!
i am using ella theme for my shopify store, i completely design my whole website. but i don’t know that i can use 1 theme for 1 store only. so to design another store i have upload ella to another store. but i don’t get any copyright or some issue, but my website and theme from 1 store suddenly stopped or theme deleted from store.
even if i delete the theme from 2nd store, my main 1 store is still coming like a basic template.i tried to reach shopify support but they said – To revert the theme, please reach out to the theme developer. They have complete access to the theme’s specifications since it’s a third-party theme.
Can you help me in reverting my website , because it was completely designed and i don’t want to design the whole website again.
puchase code – 8ea6f848-851f-4594-abab-ea8428b86931
store link – https://quickstart-7845c838.myshopify.com/
Hi Friend,
This situation is unusual, let us check it for you. To do that, we need to log into your store. Please open a ticket in our support system: https://halosoft.ticksy.com/submit/ so we can assist you further.
Also, please note that one license is for one store only. If you want to use the theme on more than one store, you will need to purchase additional licenses.
Thank you!
Hi team , when i create my ticket, it says your purchase key is expired. so in this can you give me your email just for this help. also i want theme for only one store.
Hi Friend,
In case your support period has expired, please submit a new ticket here: https://halosoft.ticksy.com/submit/#100019502. In the ticket, please provide the license for the theme. Here’s an example of the license: https://prnt.sc/p3udK-Ve-boH.
Follow these instructions to find it: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code.
Don’t forget to grant us login permission.
HI team , if i tried to submit a new ticket . one messege keep popping up – “Sorry ,support for this market is expired. so i am unable to submit a new ticket.
i have send access to – halothemes.team@gmail.com
Hi Friend, We have logged in to your store, please send us your email so we can send feedback. Thank you!
you can send me reply at – ashishsharma2472000@gmail.com
hi team , did you check because i don’t receive any further email from you .
Hi Friend,
We’ve reviewed your store, but we’re not sure why your theme was suddenly deleted. We are investigating this further and send you an email with an update today.
Please don’t worry – we’ll do our best to help.
does this theme support one-click demo import?
Hi Friend,
Thank you for reaching out to us,
Ella theme does not support one-click demo import. However, you can copy and paste the code to import the layout.
For demo contents such as banners, product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up with your own data
If you have any questions, please feel free to let us know.
Hello, I could not make the automatic sizes appear on the product.
https://ibb.co/txwkYPnHi Friend,
To show the Size option on the Product Card, you go to Theme settings -> click Product card -> Set up for Product Card -> enable setting ‘Show size variants’ here: https://prnt.sc/j9NBuWS6JHPT
If you followed but it doesn’t show, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
Hi there, I experienced a bug on my version 6.2 It occurs when using a phone and navigating with the drop down menu bar. Some of the categories takes me to the account page instead of the linked category. I tried to update the version, but I get an error, I also don’‘t know what to update. I know support has expired, but I think it’s unfair I have to pay 65 dollars when I’m not looking for a cosmetic help, but rather help with a bug. Hope you will reach out to me so I can give you my website and explain further.
Hi friend,
We have fixed this issue on the new source, it is very strange that it still happens when you have already updated the theme.
Please open a ticket and choose the category Shopify https://prnt.sc/VabgcyeX5hR2, and then we will help you check it deeply. Don’t worry if your support expires.
Thank you so much.
Hi, There is a bug to your json code for “To show icons for vertical menu” here https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/home-06-supermarket . After i pasted the code to section > header-group.json , the menu does not drop down, and the Rich Text “Buy Now Pay Later…. etc ” appear twice” look like its an outdated code for 6.5. Could you please guy update your document station as it really cost a lot of time to email you for each issue. update it well as it will help to ease your workload as well. thanks.
Hi Friend,
Regarding the issue with the vertical menu dropdown, this is not a theme bug. The code you applied only replicates the demo layout. To enable the dropdown menu, you will need to manually create the menu items. Please follow the guide here: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu#how-to-create-multi-level-dropdown-menu
For the issue with the Rich Text “Buy Now Pay Later…” appearing twice, we have tested the code and it appears to be working fine: https://prnt.sc/Is8iScZJfE58
It’s possible that the code was not imported correctly. To investigate this further, our technical team will need access to your store. Please open a ticket at https://halosoft.ticksy.com/submit/#100019003 , we will check and assist you soon.
Don’t forget to grant login permission for us. Thank you so much.
I have created the menu as the documentation. without the icon code json, it drop down without issue. issue only happen when i copy all code and paste to header-group.json
We have responded to your requests through Ticksy. You can check your ticket for the details. If you have any technical questions, please don’t hesitate to contact us via your ticket.
Thank you!
Thank You, I have 2 message pending before your last reply on ticket #3776013 , please check and reply. Estimate delivery date cannot be just text, it is supposed to work automatically as the block “Delivery Time”
I would like to add a video block that features a YouTube video with sound… please advise
Hi Friend,
You can use the Video Section to add a YouTube video to your site.
Please follow these instructions to set up the section: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/video.
If you would like the sound to be enabled, please feel free to open a ticket at https://halosoft.ticksy.com/submit/#100019003, and our team will be happy to assist you further.
Thank you.
Hi, I just purchased your nice theme. i have installed and upload some demo data as per video.. i can see layout.. but i cannot see categories menu demo and no image on the website. how do i get all demo image, products etc?
Hi Friend,
With the Section themes, when you install theme source, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up. The demo in documentation will help you easily manage when you created menus, categories, uploaded images.. for your site.
For demo contents such as banners, product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up with your own data
If you want to have demo banners shown on your store, you can purchase our basic installation service for $49 and then we will install banners into your site: https://halothemes.net/products/basic-installation-service
But after that, you must replace them by your banners as you are not allowed to use them.
If you have any questions or need assistance, please feel free to reach out to us via Ticksy at https://halosoft.ticksy.com/
Thank you.
Ticket #3776013
Thanks for your response, if you provide the image i can upload it myself. I just want to have an idea about the look. Then i will definitely replace my own image. With demo image it will not be public
Thank you for your response. We appreciate your commitment. We will send the demo image to you via your ticket #3776013.
Hi, For demo image i have managed to get it, thanks, Check my other comment below regarding an issue for image icon vertical menu. thanks
Can you please explain how to add this:
Added: New Custom Functions On Product Detail Page: (Free Shipping – Free Returns – COVID-19 SHIPPING DELAY NOTICE) Https://Tinyurl.Com/Y8ruwnsz
Supermarket theme. i cannot find the option with same look as on demo
For technical questions, please feel free to open a ticket at: https://halosoft.ticksy.com/ to receive our support. Our team will assist you accordingly. Thank you!
Hi, I have some other issues, i have updated Private Ticket #3776013 , Can you check please?
Also i noticed you have an update on 5th December, How to update the theme? Is there a way to perform a back up before?
Thanks
Hi Friend,
Thank you for your patience. We have just returned to the office after the weekend, and we appreciate your understanding.
Our team will review and address your ticket in the order it was received. Please rest assured that we are working on it.
To update your Ella theme, you can follow the instructions here: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version.When a new update version is released, it will be a core theme source, independent of the previous one you are using. Therefore, you do not need to back up your current store.
Thank You, based on your guide, i have successfully updated my theme without losing any settings
Hello! I am a customer who purchased the theme over a year ago and have never performed any updates. I would like to congratulate you, as the theme is very functional and I am very satisfied with it. As I have never made updates, I would like to know when the last update focused on speed improvements was released and how I can go about updating my theme to obtain better performance. I’m contacting you here because my access to support has expired. Could you help me with this information, please? Thank you in advance.
Hi Friend,
Thank you so much for reaching out and for your positive feedback about the Ella theme! We’re thrilled that you find the theme functional and are satisfied with it.
Regarding speed performance, from the beginning, the Ella theme has been optimized for speed, incorporating features like lazy loading for images. However, several factors affect your store’s loading speed, not just the theme code. These include: Apps, Third-party libraries and services, Analytics libraries, Payment methods, The number and size of images and videos,...
For more details on improving your store’s speed, we recommend checking this helpful guide from Shopify: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed
About Updating Your Theme:
You can update the Ella theme to the latest version by following the instructions in our documentation: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
If you have further questions or require assistance, please feel free to let us know.
Dear HaloThemes Team,
I hope you are well! I’m writing about the Ella theme that I purchased for my Shopify store.
When I initially purchased the theme, it had a Google PageSpeed performance of 60%, which was satisfactory given its excellent functionalities. I recently noticed that your team released a significant update that improves performance by over 90% in Google metrics, which is impressive.
However, when trying to update the theme myself, I encountered several technical errors (screenshot attached: https://ibb.co/HTvYHth As this update is crucial to the performance of our store, I am reaching out to request special assistance in implementing the update, even though our support period has expired.To facilitate this process, I have already sent an invitation to access the Shopify admin panel to halothemes.team@gmail.com.
Would it be possible to receive this exceptional assistance? This performance improvement would make a significant difference to the success of our store.
Thanks in advance for your consideration.
Hi Friend,
We appreciate your feedback regarding the performance!
Regarding the errors you encountered while updating the theme, please open a ticket at https://halosoft.ticksy.com/submit/#100019502 . We will review your issue and get back to you soon.
Thank you.
Deleted: solved. THanks
I just upload 6.7 and it doesnt work normal , redirected to 404 page
Hi Friend,
Thank you for reaching out to us,
Could you please let us know which page link is being redirected to the 404 page?
Please open a ticket at https://halosoft.ticksy.com/ to get our support, don’t forget to grant us login permission so we can check if the source has been uploaded and set up correctly.
Hello ella theme team, why is it that when 中文简体 is enabled, Chinese is not displayed but zh-cn is displayed.
https://tppr.me/1rwJmNHi Friend,
For your request, we need to login your store to check.
Please open a ticket at https://halosoft.ticksy.com/ . Images would expedite the process a lot. We assist you soon.
Don’t forget to grant us login permission.
Thank you so much.
I have submitted a work order, please check the work order.
Hi Friend, We’re just back in the office now and will check your ticket soon.
Finally, purchased, could you please reply to a few of the following queries?
1.) Does your theme require an additional page builder to design a store or does it have its capabilities?
2.) could you share the most recommended apps as your test is fully compatible with this theme, like cache apps, payment, speed optimization, tracking etc?
3.) Does this theme require an additional app to setup?
Hi Friend,
Thank you for purchasing our theme!
Here are our feedback about your questions:
Q1&Q3) To set up and design your store, you can follow the Ella documentation. It provides full guidance to help you set up your store to look like the Ella demo store so you don’t need any additional apps.
If you encounter any difficulties during setup, please don’t hesitate to contact us through Ticksy at https://halosoft.ticksy.com/submit/#100019003 . Our team will be happy to assist you.
If you’re looking for features that aren’t included in the theme, please also open a ticket at https://halosoft.ticksy.com/submit/#100019003 . Our team will check and provide you with a quote for any customization work you may require.
Q2) Here are some recommended apps that we’ve tested for compatibility with the theme: https://halosoft.gitbook.io/ella-documentation/installation/install-app
Please note that these apps are partners and are not included in the theme package.
Merhaba, https://halosoft.gitbook.io/ella-documentation/theme-settings/product-card/product-badges#custom-badge-different-for-each-product buradaki bilgilere göre özel veri oluşturdum ve ürüne özel veri ekledim. Özel rozet ayarlarını açtım. Fakat üründe her ürüne farklı şekilde girip, ürün kartında bu görünmüyor. örnek ürünler;
https://nesdersan.com/products/pembe-pomponlu-flamingolu-kislik-terlik-pembe https://nesdersan.com/products/pembe-pomponlu-flamingolu-kislik-terlik-siyahnot: görseldeki üründe standart özel rozet yerine her ürüne farklı şekilde özel veri alanına yazdığımızın gelmesini istiyorum
Hi Friend,
Thank you for reaching out to us!
To create a custom badge that differs for each product, in addition to enabling the custom badge setting, you also need to create a metafield for the custom badge.
If you’ve already set up the metafield correctly as described in our documentation here: https://halosoft.gitbook.io/ella-documentation/theme-settings/product-card/product-badges#custom-badge-different-for-each-product but the badge is still not showing, please open a support ticket at https://halosoft.ticksy.com/ . Our team will check and provide assistance promptly.
in a product block / card, when you hover over the images they rotate, been looking how to change that, Product Card Layout 02 it’s selected but it doens’t show as it should be
Hi Friend,
For your request, we need to login your store to check and help.
Please open a ticket at https://halosoft.ticksy.com/ . Images would expedite the process a lot. We assist you soon.
Don’t forget to grant us login permission.
Thank you so much.
Hello, I also have the menu on mobile not loading … I just spent many hours moving my store to this theme and I see a lot of images are not loading on desktop and menu is not loading on mobile. There is definitely a bug.
Hi Friend,
Regarding the mobile menu issue, it could be caused by an app code conflict, we adjusted the function loading to address it. We have also updated the theme to fix this error, you can update the theme to use. Here is the guide to updating the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
In case you’re familiar with code, you can follow this instruction to fix it by yourself: https://halosoft.gitbook.io/ella-documentation/changelog#ella-version-6.7.0-31-10-2024
Also, we are willing to help you. You can open a ticket at this link https://halosoft.ticksy.com/ and grant us login permission. Then, we will fix it for you.
Thank you.
Hello, ALT TEXT image doesn’t link to swatch image after updating.
Hi Friend,
For your request, we need to login your store to check and help.
Please open a ticket at https://halosoft.ticksy.com/ and describe your issue there. Images would expedite the process a lot. Our technical team will definitely help you resolve the case.
Don’t forget to grant us login permission.
Thank you so much.
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