4620 comments found.
Need help on someone purchase popup text message. See the screen shot, the alphabet “a” need space before product name. Give me the solution please. Screen shot attached: https://paste.pics/70ce0f0103b1abb9ec4f2b98dbc4fc93
Hi Friend,
To handle it please open Edit theme default content and search for “Someone recently”: https://prnt.sc/bxzzBpBXu7lB
Then, add a “space” after “Someone recently bought a”: https://prnt.sc/-hvnh4l3n7Xj
Hope this helps you.
Hello. I would like to show my appreciation to the developers for creating this amazing Shopify theme, with a little bit of coding knowledge and following the setup instructions, this is the best theme you can ever have on your Shopify store.
I would like to highlight that the only issue I found is with the product options labels, which are not responsive on Android devices. Maybe someone experienced a similar issue and can help with a suggestion?
Thank you in advance!
Hi friend,
We tested on our demo and it works well.
To support you, please open a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon. (Don’t forget to grant permission login your store).
Thank you so much.
How to turn off quick off? https://snipboard.io/v3gKhd.jpg
Hi Friend,
1. When I click “Submit” in the Newsletter popup, there is no prompt. I haven’t received any emails, how can I solve this problem? https://prnt.sc/jjEfPka8s0bN
-> To support you for this request, we would like to login your store to deeply check. Please open a ticket at this link: https://halosoft.ticksy.com/, don’t forget to give us permission to login your store.
2. How to turn off quick off? https://snipboard.io/v3gKhd.jpg
-> You go to Theme settings -> Product card -> Product Action -> disable this option: https://prnt.sc/i7Y1W-X2MgQf
I can’t submit a ticket because my license has expired, but I have created a staff account for halothemes.team@gmail.com. I’m currently using the Ella theme.
Hello,
Because your support time expired, you can not verify theme license. So you can choose category Shopify, but on your ticket, you have to show us the theme license.
After we check your store and the issue relates theme, we will help you. But if it is not from theme, you need to renew the support time to get our support.
Thank you so much.
Hi!
If i buy this theme, can I edit the theme code?
Hi Friend,
Yes, you can totally edit theme code. There are some changes are available on Customize, there are some changes you need edit code.
If you have any difficulties with our theme, our support time are willing to support you.
Thank you so much.
Hi, the side bar categories menu drop down is not working in the main collection list page. Hope you can help me ASAP! Thanks!
Hi Friend,
For technical requests, we would like to login your store to deeply check.
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon. Don’t forget to grant us permission to login your store.
Thank you so much.
Hi, I submitted a ticket. Hope you can help me ASAP! Thanks!
Hi Friend,
We got your ticket 10 hours ago, our team will verify it and get back to you ASAP.
Thank you so much.
Thank you. For your quick response. Highly appreciated.
Hi. Can I setup the product page like this with Ella? https://www.uprinting.com/custom-printing.html (if customers choose different options on the checkbox, the product page will give them more variables based on option they chose . for each of those, it will have different prices)
Hi Wizi,
We regret that this function is not available on Ella theme, we recommend you should find apps on Shopify market to get this function.
If you have any questions about our theme, don’t hesitate to open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you so much.
Is there a way to upload file/design on the product page ? tHanks
Hi Friend,
You mean that you want to have the options so that your customer can attach file into on Product page? If so, it is available on our theme.
Please follow this instruction to set up: https://halosoft.gitbook.io/ella-documentation/theme-settings/general/swatch-customization-option#customization-option
Hi, How to turn off the floating share button. https://snipboard.io/X7pFra.jpg
Hi Friend,
You go to Theme settings -> Recently viewed popup -> disable 2 options here: https://prnt.sc/8PWA5uVigVcD
Hope this helps you.
Hi, When I click “Submit” in the Newsletter popup, there is no prompt. https://prnt.sc/jjEfPka8s0bN
Hi, How to turn off quick off? https://snipboard.io/v3gKhd.jpg
After Current update mobile toolbar not working also facing issue with image zoom on product page. in the new update multiple product page templates are not showing
Hi Friend,
We tested on our demo and it works well, so we would like to log in to your store to deeply check.
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will deeply check and get back to you soon.
Thank you so much.
The out of stock feature is not working.
Hi Friend,
Can you tell us what version you are using?
We test on our demo and it works well. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will deeply check and get back to you soon.
Any plan to build a WooCommerce theme for ELLA?
Hi Friend,
Unfortunately, currently, we have not developed a theme for the WooCommerce platform. We will try to develop it in the future.
Now if you have any questions about Shopify or Bigcommerce themes, don’t hesitate to contact us, we are willing to support you.
Thank you so much.
Hi, I would like to know if there is a feature about your theme.
Does your theme have the functionality to display different variants of a single product as separate items? (For example, listing each color variant as separate products on product listing pages.)
Or if this feature is not available;
If we plan to add the colors of the products as separate products rather than as variants (so that more products appear on the listing page). In this case, is it possible to associate the same product with different colors on the product pages and show them as variants?
Dear Arexa,
The functions you mentioned (splitting variants and merging variants) are not available in the theme. However, we can custom code and charge a fee for these works.
Please open a ticket at this link https://halosoft.ticksy.com/ to discuss these custom works.
Thank you so much.
Is there a fix for the broken image in the Blog Posts List Section? I’m unable to create a support ticket but this is a feature that was supposed to come with the theme as purchased. When I add a Blog Posts List section to my template, once I tell it which blog to use, the featured image doesn’t appear at all.
Dear Friend,
We tested this function on our demo and it works well.
In this case, we need to login your store to deeply check. If the support time expired, please renew it so that you can open the ticket, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
Hi Team,
I have a shopify store and having issue with product filter option. I have multiple tag filter like Category, Occasion, Fabric, Pattern, Style etc. all are working with Tags. And in filter there is some bugs regarding Inner and Outer filter condition if I use Search and Discovery App “And” condition then this condtion is apply for all inner filter and Outer filter both.
I need a option with filter like working with ‘Or’ condition in inner filter and ‘AND’ condition in Outer filter can you fix this bug for me if i purchase this theme?
It is working fine with Size, Price, Product Type, and Availibility but not work fine with All Tag filters.
Example Occasion selected – Casual wear, Office wear Pattern selected – Print, Solid Style selected – Contemporary, Fusion
Correct logic to be used: (Casual wear OR Office Wear) AND (Print OR Solid) AND (Contemporary OR Fusion)
Hi Friend,
Thank you so much for your attention to our theme.
With Filter by tag, it is supported to split into different block types but it is still essentially one, so it still uses the logic you set up in the app. We regret that we cannot do it as requested you describe.
The variant part of ella6.6.6 version conflicts with the Tabs Studio plug-in. When clicking on the variant, the tab plug-in fails.
Dear Friend,
To check this problem for you, please open a ticket at this link: https://halosoft.ticksy.com/
In case the support time expired, you can choose category Shopify to send the request.
Thank you so much.
Hello Halothemes,
In October of last year, my team acquired the Ella – Multipurpose Shopify Theme OS 2.0. Unfortunately, due to unforeseen circumstances, we were unable to utilize it. Consequently, our support license has expired. We kindly ask for an extension of our license for a few months, as this would greatly assist our student-run organization in fulfilling our tasks.
For requests that are not theme bugs ( such as your own requests, related apps,...) you will need to renew support to receive support. Currently, we see that you have renewed support time and we also reply your ticket, you can check it now.
Thank you so much.
Hi i want to buy, but i have a question first can i make “SHOP THE OUTFIT” for example: buy parts from the look like this: https://danjohn.com/en-it/products/giacca-da-abito-classico-blu
Hi Friend,
Thank you so much for your attention to our theme.
We have Product Combo function that can meet your needs, you can test it at this demo: https://new-ella-demo-11.myshopify.com/products/dinterdum-lorem-condimente?fts=0
However, to have this layout, we need to check and estimate the cost for this work.
Please open a ticket at this link: https://halosoft.ticksy.com/, choose the category Presale, and we will deeply check it.
Hello. How can I add custom payment icons? The list of custom payment icon list is the same as the default list. Is there a way I can do that? Thanks
Hi Friend,
Custom payment and Default payment is different.
With the custom payment option, you go to Footer -> Footer Bottom -> on Payment settings -> enable any options you want to show: https://prnt.sc/XyGCbCvznKD7
With the Default payment option, you need to add payment in Setting of Shopify: https://prnt.sc/zRM5ih9Uo5lm
If you have any questions, we hope you can submit a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you so much.
Hi there,
I’d like to ask you something regarding the side cart of ella theme. Can the ‘add a note’ icon be modified in any way?
Hi Friend,
We don’t have the option to change this icon but we can help you change it in the code.
To get our support, please submit a ticket at this link: https://halosoft.ticksy.com/
In case your support time ends, please renew support time at this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
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