4644 comments found.
Hi, you can disregard my comment below asking for help concerning the currency not working properly. I found the solution by myself and want to help others with similar problems as i have seen posted here. For the converter to working properly and with the Calculator Free Shipping Message you have to go to your settings, Store Details and enter these two codes in the first two roades. where it says “HTML with currency” and “HTML without currency” it will probably look like this : ${{amount}} USD and ${{amount}}. Now all you have to do is insert this before: and this after : So that it looks like this for “HTML with currency” : ${{amount}} USD and for “HTML without currency” : ${{amount}} Thats all and your multiply currency will work just fine with or without using the Calculator Free Shipping. I hope this help poeple with the same problem i had.
/Jack..
Hi Friend,
So you can follow the instruction for currency here: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-currencies
Hello, i have an issue with mobile header, its working on all pages exept the home page, the menu and logo and cart is unclicable hust on home page, please help me to fix it
Hi Friend,
You can open a ticket here: https://halosoft.ticksy.com/
Please choose a category: report bug
Our team can help you check and verify with you if it is a theme bug or not and provide you the solution
Thank you so much
Hi there, I am interested to buy your theme but I noticed that Breadcrumbs issue isn’t fixed in your latest updates. I found out about this issue after reading your reviews. Do you plan to fix it anytime soon? I have short listed a few themes and yours were on top but these few issues pointed on your review are important for new buyers.
Dear Friend,
For the breadcrumbs, it is not a theme issue. Our supporter replied to that review without providing clearly information about the breadcrumb.
In the past, the breadcrumb and URL work in an old structure, and then Shopify had updated this logic for better SEO, that is why we updated for our theme for a long time.
You can test on Dawn, or any top seller themes on Shopify theme store to see the same logic.
If there are some buyers still want to keep the old way of breadcrumb and URLs, we have to consider this as an option but by following shopify, it is not good for SEO
Hello. I just bought the theme and see right away that the currency (multiply) doesnt work as it should judging by your demo page. It only works if changed to (Shopify payment) Also like the other post under here, the free shipping option is kind of messed up. If i chose any other currency then USD then the amout will be totaly wrong and not transaled at all. If i set the (Calculator free shipping message) at 100 and changing currency to SEK then i will get free shipping for 10$ witch is equivalent to 100 SEK. That cant be right… I have had the Stiletto theme before and never orured this problem, it allways translated the right amout whatever currency was chosen. I need this to be fixed ASAP.
/Jack.
Hi Jack,
Please help us send a video to support@halothemes.com so our team can check and verify with you.
We have tested and it still works so it would be helpful if you can send us a video. The team may request for a staff account to check the currency setting if needed. Thank you so much
In order to buy the theme i would like to know if this issue has been resolved or not? :
8 months ago. How should I configure Calculator Free Shipping Message and multiple currencies?
If I set the “Total Price Of Order To Offer Free Shipping” as 250, then it is 250 USD by default but if the buyer change the currency then it is 250 units of the changed currency, which of course is not equal to 250 USD.
For example if I change to Yen, then 250 Yen, which is equivalent to 1.8 USD qualify for free shipping, which is absurd and a bug through which anyone can get free shipping, simply by changing the currency before buying.
Could you please indicate how to configure these 2 settings to work correctly?
Hi Friend,
We have already replied to you right in the previous comment below. Please help us check it. Thank you
How should I configure Calculator Free Shipping Message and multiple currencies?
If I set the “Total Price Of Order To Offer Free Shipping” as 250, then it is 250 USD by default but if the buyer change the currency then it is 250 units of the changed currency, which of course is not equal to 250 USD.
For example if I change to Yen, then 250 Yen, which is equivalent to 1.8 USD qualify for free shipping, which is absurd and a bug through which anyone can get free shipping, simply by changing the currency before buying.
Could you please indicate how to configure these 2 settings to work correctly? Please come with an answer for this…
An answer and not a ”make s ticket” reply please. If we going to buy this theme for our store we want at least to have a well functioning one.
Hi Friend,
This comment is the same as the one below so we reply in this comment only.
Are you mentioning about a theme issue which is happening on our theme demo now?
We have tested the free shipping threshold and when you change the currency before or after you add a product to cart, it still works well by converting to the correct currency. It would be great if you can address by images or videos if you see it is different. Thank you so much
No its not from a demo, its from a live webpage belonging to a friend of mine who is strugling to set her store up. I have seen the theme ”Ella” in action and thats were i saw the problem with the free shipping alowing anybody to change currency ti get a cheaper free shipping as 100 SEK is only 10 USD but the theme treats it as it was 100 usd and alows free shipping. Another thing i saw on her theme is that the ”multiple currency” was not working at all, only shopify currency was working. The Free Shipping is crucial though because that will make shopowner to lose money on that bug. I have bought 2 shopify themes last 6 months and they work flawless in tjia matter, what ecer currency you chose they will translate the right amount correctly. What is she supose to do to make that issue work as suposed??
No answer??
Hi Friend,
Please understand that we are on a different time zone with you.
For the 2 issues you said on your friend’s website, we cannot determine it and tell you here. To check an issue, we must have the admin login access. Please tell your friend to create a ticket to verify the theme license and create a staff account.
An issue can come from many factors like custom code, wrong setup, conflict with apps… we cannot just give an answer here.
And for your decision to buy our theme or not, you can test the theme on our demo store.
Another way you can help your friend is tell her to download the newest theme source and check if there is any difference between her source and the original theme source. Thanks
Hello, is it possible to import the same demo content?
Hi friend,
When you install theme, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up.
If you want to have our banners/dummy texts, you can refer our Basic installation service: https://halothemes.net/collections/installation-service/products/basic-installation-service
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/? We will support you in this case.
Thank you so much.
Hello, thanks for the answer. I might not need help with the installation but i’m creating a demo store and I’d need sample products just to showcase a Shopify Addon. I’d like to use your theme to speed up the store config, but I’d still need sample products or at least the images that you use. Can you still help with that?
By the way, I am starting a new Shopify subscription so I guess I’d be eligible for the installation service anyway
Dear Friend,
First can you confirm if you have bought our theme or not yet? We don’t see the purchase label on this account.
Second, for installation service, you can find more info here: https://halothemes.net/blogs/exclusive-offers/exclusive-offer-free-installation-service
You can follow the instruction to get the installation
We offer free installation but it comes with our demo banners not product data as our products are fake.
From what you are saying, you are not using our theme as a merchant but use our theme and set up the same demo to showcase your app?
I’ve just purchased it. Wanted to confirm these details before doing it. I’ll open the ticket there, but I really need at least the product images, even with loren ipsun content. Thanks
Hi Friend,
Can you open a ticket and create a staff account so our team can help?
How to disable quick view on products.
Dear friend,
We have settings in order to disable Quick View on the product card.
You go to Theme settings -> Product card -> disable Product Quick View? option https://prnt.sc/IpH6PHsImBwFHope this helps you.
i have made a copy of my current theme and have upload it to a new store. Only no page comes up where I have to enter the purchase code. is this correct? Or where can I possibly enter the new purchase code?
Dear friend,
We get back to you with more details via your ticket about this case, please help us to check your ticket.
Thanks a lot.
HaloThemes, it should not take this long for you to release Changelog information. BEFORE you release an update, have your changelog ready.
Hi Friend, you can see the instruction here: https://halothemes.net/blogs/shopify/ella-6-5-3
Thanks
As asked by multiple people, what updates were done 9, 10 October 2023? There are no changelog updates so you obviously fixed bugs.
We are writing an instruction for the update we has released so please wait for our instruction posted on our changelog. Thank you
Last Update 10 October 2023 Any update change information ?
We are writing an instruction for the update we has released so please wait for our instruction posted on our changelog. Thank you
When will it be updated?
too much late for update documentation update.
Hi Friend, you can see the instruction here: https://halothemes.net/blogs/shopify/ella-6-5-3
BTW, have you bought our theme yet? as we don’t see your purchase label from your account
I want to buy depending on the new update.
please send me guide or youtube video link how to import entire website dummy data of https://qd53vi4rrq5x5q1r-8133050458.shopifypreview.com this demo (Jewelry – Home 10)
Dear friend,
Regarding theme demo data, the banners as well as demo products are not included in the theme package as they are under copyright and are just for demo showcases. You need to set up with your own data.
In case you want to have it, you can refer to this basic service here: https://halothemes.net/collections/installation-service/products/basic-installation-service
Please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support for this case.
Thanks a lot.
The slideshow on the homepage does not work at all. I created a ticket (#3491099) about this issue, but haven’t heard back yet.
Dear friend,
We got your ticket 9 hours ago.
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday.
Our team just replied to you via your ticket, please check it out.
Thanks a lot.
Hi, the gift wrap option does not work. can you check ?
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi, I have a pre-purchase question: Shopify is limited to 100 Product Variante for each single product. Does this Theme support more variants? I am working on a a photo gallery and the variant range is really wide. Any suggestions if not?
Thank you a lot
Dear friend,
Thank you so much for your attention to our theme. Shopify limits 100 variants per product, this is their default so we cannot support you to have more than 100 variants for each product. However, we have 2 solutions in this case:
1/ Use variant separation method. This is a way we often use to customize for our customers.
2/ You can use the app, you can refer to some of the following apps:https://apps.shopify.com/custom-options, https://apps.shopify.com/product-options,...
If you want more information, please help us to submit a ticket and choose category Presale, we are willing to support you.
I love the theme, and really want to use and support. But since we have a few custom coding, everytime you release a small update it’s a massive work to upgrade. Really something that’s killing us. What about releasing a changelog per file so we can eventually manually upgrade by file and not having to replace ALL the files an RE apply the custom coding everytime?
Hi Friend, We can only provide code change documentation for small updates. Unfortunately, we cannot offer guidance for updates that have taken us months to complete, such as Ella 6.5.3, which required 2 months to update every section of Ella, involving changes to the code. Attempting incorrectly can lead to conflicts and bugs, which we do not recommend. To save you time, especially if you’ve customized our theme, we suggest maintaining a document where you record your code changes. This way, you can easily copy and paste them into the new theme source when updating to a new version.
Thanks! Jumping from minor version with a changelog per file could help massively. For example from 6.5.2 to 6.5.3 knowing which files have been modified with a Diff could be amazing!
im loooking at this pre sale, does this support the option to display variable products as single items in the collection. For inventory we dont want to clone items just to do this so this would be highly needed
Hi Friend,
Our theme doesn’t have this function for available, we are offering customization service to code this function if you want.
Hi, have ticket open over 24 hours so will try here. How do I assign vendor page to collection template? It’s not clear how to establish a connection. thx
Dear friend,
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday.
BTW, we are checking your ticket and get back to you today.
Thanks – great customer service!
Good evening, I wish I could modify the image of the products, instead of loading, I would like the image to appear static, without loading
Dear friend,
We just replied to you via your ticket, please help us check it.
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