106 comments found.
hello , I like your theme , just wondering how the video in this link works? how easy is to added ? is a youtube video link? or mp4?
http://euthemians.com/themes/engic/home-one-page/?style=header-3also is there an option to ad video on the slider ?
thanks Beria
Hello Beria,
Thanks for your interest 
This is HTML video in the Feature section of Engic. Please check the related articles here http://docs.euthemians.com/theme/feature-section/ to better understand how easy you can use the feature section. If you need one video in one of your slides, this is possible only via the Revolution slider in our theme.
Hope this makes sense!
Best Regards.
Thank you for the quick replay, I notice the video link doesn’t show in iPad, only in my computer… Do you have a sample of this web theme using revolution slide with video? Or do you know if this shows ok in iPad etc.
Kind regars
You are welcome
In general, web browsers on devices does not support HTML videos. That is why we have included the option to use a background image instead that will be shown in devices. Additionally, background videos don’t have controls and Apple has disabled autoplay for html5 videos due to bandwidth. Fortunately, some changes has recently occurred in web browsers and you can have HTML videos with some restrictions and with specific operating system versions. I think that Revolution slider has already modified its code for this, we are still investigating this (we want to be 100% sure for any side effects). You can check various examples of Revolution slider here https://revolution.themepunch.com/examples/
Hope this is helpful!
Best Regards.
Hi! There seems to be a problem with saving changes to post grid settings, particularly under item design. It’s the first time I’ve tried to use this feature after years of using the template. I’m trying to create a grid with no button and no preview text for any of the items on the grid, but it absolutely will not save changes when I delete those two things. I’ve been at it for a few days, it seems to be a bug.
Hey there!
Thanks for your message! Are you using the Grid Elements of the WPBakery Page builder or one of our handcrafted elements? If this has to do with the Grid elements, this is something that it is not part of the theme. In any other case, please double check that you are full-updated (theme and required plugins) and use our Support Forum as there is no issue that I can verify.
Hope this makes sense.
Best Regards.
I need to edit the search result’s page content. But I cannot find any page or file with the content for editing, can you help?
Hello there!
Thanks for using our theme
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments. Our clients will be glad to help you.
Best Regards.
Hi! Firts sorry about me english…. I need to change de size of the Sticky Header logo and i cant find it.
Hello gogolan,
First of all, thanks for using Engic. No worries for your English
Logo is resized proportionally in correlation to logo height and header height. There is no option specifically for the sticky header logo size. In case I have missed something please open a ticket in our Support Forum so our support agents could give you proper guidance.
Best regards,
Chris
Hi is there a HTML version in the works? Pls advsie
Hey there!
Thanks for your message! Unfortunately, there is no HTML version for our theme and no future plans for this.
Best Regards.
Hi, is it possible to enable Visual Composer mode for portfolio items? If yes, how can I do this?
Hey there!
Please check this article in our Knowledge Base.
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you
Best Regards.
Thanks a lot.
You are welcome
Accessibility issues regarding empty links
We are using the WAVE web tool (accessibility tool) to verify our site and are finding 2 errors because of the empty links associated with the styling of the next indicators.
Simply adding generic text would probably great but would lack meaningful context.
The errors are from open submenu below.
ul class=”sub-menu” style=”top: -227.25px;” li class=”eut-goback” a href=”#”
Guess “aria-hidden” will probably do the trick, but which file should I add this?
or Is there better ways to fix this?
Thank you in advance.
Hello there!
Thanks for your feedback! I will forward this to our developers to see what they can do in the next theme release. If you need specific technical assistance, please use our Support Forum.
Best Regards.
Hi,
I am trying to submit the thick in your system but it shows me "Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license." How to fix it ? Thanks.Hey there!
Thanks for writing in
Since I am not able to verify any issue in Ticksy support system and it also seems that your support has not expired, could you please try again? Just be sure that you are trying to login there with the same account that you have purchased Engic.
Best Regards.
Hi, Thanks for your reply. I renew my support few hours ago and now able to submit ticket.
That’s great! Our agents will be glad to help you
i can no longer edit content in text block. it wont let me save… tis is no good
Hello there!
Could you please double check that you are full updated, theme and required plugins – http://euthemians.com/themes/updates/engic/ ? It seems that you have updated the WP without updating the theme first.
Best Regards.
I got this template and it’s fantastic! However, I have a problem with displaying images in a portfolio using windows. The quality of the photographs is terrible, is there any reason?
Hello pmtmoura,
Thanks for using our theme and for your kind words
Firstly, allow me to clarify that we provide support exclusively on our Support Forum. Because of the Ticksy issues, we will try to guide you from here. In case you need any further assistance and Ticksy is still down, use the form you can find here.
Please double check that you have uploaded the images after the theme activation on your installation. In any other case, it is needed to regenerate your thumbnails. Check this article http://docs.euthemians.com/tutorials/image-sizes-in-engic/ for more details.
Best Regards
Hey bud – love the theme. Great work! Any place to upload a favicon? Or should I do it the old fashion way?
Hey there!
Thanks for your kind words
Please check this article http://docs.euthemians.com/tutorials/favicon-logos/
Best Regards
Hello, Is your template multilingual ? i would lile to put in home page english and french flag
Regards, Cédric
Hey Cédric,
Sure it is. More specifically, our theme is fully compatible with the WPML -https://wpml.org/- and the Polylang – https://wordpress.org/plugins/polylang/.
Hope to join us soon
Best Regards.
ok good i buy it 
Thanks for purchasing! Hope to enjoy it
Do not hesitate to use our Support Forum if you need any kind of support. Our agents will be happy to help you.
Best Regards.
Is it possible to buy installation for this theme? Can it be implemented with mailchimp
Hey there!
Thanks for your interest
Unfortunately, we do not provide installation services but I think that you will have no issues as this quite easy. Check this article http://docs.euthemians.com/tutorials/installation-of-engic-required-plugins/ and the video tutorial there. You can also easily use the Contact Form 7 with the MailChimp extension in order to use your MailChimp account in your site.
Best Regards.
Is there anyway to put a button in the menu/header?
Hey there!
I think that this article http://docs.euthemians.com/tutorials/menu-system-in-engic/ will be helpful. Check the Primary Menu Item paragraph.
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. Thanks for this
Best Regards.
HI, i update theme to 1.9.1 but i don’t see icon like Facebook, top page, icone +text or carusel row…why?
Hello there,
First of all, thanks for using Engic.
Could you please make sure that you are fully updated in both Theme and related plugins? We do not face similar issues in our testing environment with fully updated Theme and bundled plugins. Also disable any 3rd-party plugins (not bundled with Theme) you may use to check whether there is some incompatability between them and Theme. For a a follow up please open a ticket in our Support Forum because we do not provide support in the public comments area. Our support team will be happy to help!
Best Regards,
Chris
Hi, I have a pre purchase question.
Is it possible to set up the portfolio to display the pictures in large preview and go trough them (with button on screen or arrow keys) – like classic image view (hope you know what I mean) when you click an image in the masonry grid, instead of going to a new page when clicking an image? Hoping for quick response. Thank you.
Hello ceciliehyl,
Thanks for your interest! If I understand well, I am afraid that it is not possible. It seems like a quick view or something similar which is not available.
Best Regards.
Hey! We would greatly appreciate if you do not send links from other themes on our comment area as it is against our policy. Thanks for your understanding on this matter
If you just need the portfolio overview as gallery usage, yes this is available in Engic. There is an option in the Portfolio element to have the portfolio items as Classic Portfolio(new page), Gallery Usage (image popup) or with Custom Links.
Best Regards.
Oh sorry, it was just as an example
Thank you for your answer
No worries
I just bought the theme and installed it, but I have problems with the plugins. They dont seem to be included as they should. I have tried your support system but it seems to be unavailable?
- I get the message: “504 Gateway Time-out” nginx
Hello ceciliehyl,
Firstly, thanks for purchasing our theme
It is true that the Ticksy support system has various issues but, unfortunately, this is something that we cannot control. So, let’s try to help you here for now. Could you please be more specific with your issue? Have you checked this article http://docs.euthemians.com/tutorials/installation-of-engic-required-plugins/ on how to install the Engic theme and its required plugins?
Best Regards.
How can I put a rev. slider I have made, in the top of the page? behind the menu/header. I get the menu at the top, a white row, a grey row which has my site title and beneath that the “just another wordpress site” a white row and then my rev slider. even though my rev slider is all the way at the top when I edit the page in visual composer
I figured out the above except how to put the menu on top of the slider instead of above.
Hey! There is an option Feature/Header Position for this in the Feature Section settings. If you still have difficulties with this please use our Support Forum as it is up again. Our agents will send you screenshots and help you further.
Best Regards.
Does this theme support captions in the portfolio per images?
Hey there!
Thanks for your interest
If you check this portfolio overview http://euthemians.com/themes/engic/portfolio-grid-5-columns/ , you will see that on the image hover you get the portfolio item name and the description you wish.
Best Regards.
Hello, please advice me when i can setup google map coordinate for base map. Thanks
Hey there!
Thanks for using Engic
There are available fields for Latitude and Longitude of your map points in both map element and Feature Map (click on the “Insert Point to Map” button). Please use our Support Forum for a more detailed and step-wise guidance as we provide support only there. Our agents will be glad to help you.
Best Regards.
Ok but i only see London map, i have send you a ticket by you site
Our agents will help you asap. Cheers
Sorry, your support ticket is finisch, it’s possible have help ? I see only Ok London map
Unfortunately, we do not handle the Ticksy system. Be sure that we will help you even if your support has expired. Hope that the Ticksy system will be up soon again. Thanks for your patience
Hi, can i change the font color in the footer? i cant seem to find anywhere i can do that or do i need to go into the style.css?
Hey there!
Please use our Support Forum as we provide only there. Our agents will be happy to help you. Thanks for your understanding on our support policy
Best Regards.
