276 comments found.
Hi, can the author confirm that this theme works with the latest version of Wordpress (5.5). Thank you!
Hello,
of course. It works and it will be updated.
Best Regards.
Hello, Is it possible to remove the responsive navigation bar so it doesn’t show on mobile devices?
Hello,
I am not aware that you have purchased the Theme. Please, share the purchase code or use the account used to purchase the Theme, if you want to get support.
Best Regards.
My inquiry is not for support purposes but just a general question that is a requirement in order to purchase the theme.
I understand.
Yes, you can remove the navigation menu on mobile devices.
Best Regards.
hello author,
i’ve purchased this theme and i’ve noticed that the dropdown menu on mobile does not automaticly goes back to the hamburg size. Can you help me with this issue?
thanks
Hello,
thank you for purchasing!
The hamburger menu should work correctly. If you need more support, you can contact me via email.
I remain at disposal for further assistance.
Best Regards.
i will contact you via mail. .because the wordpress hamburger does not automatically go back. only on the other one you made for this theme
Ok, the hamburger menu goes back correctly when you click again on the hamburger menu.
I remain at disposal for further assistance.
Best Regards.
Hi there, I purchased your theme and I can’t figure out how to use onepage menu with a different language. The onepage menu works well with my main language but after translating the pages I can’t create the onepage menu for the other language. Could you please help me?
Hello,
I am not aware that you have purchased the Theme. Please, share the purchase code or use the account used to purchase the Theme, if you want to get support.
Best Regards.
Hi, actually your theme was free to download about 7-8 months ago and in my account area I didn’t find any purchase code. I would appreciate it so much if you could still kindly suggest me how to do it.
Thank you
Hello,
I’m sorry, support and updates are not provided for free files. Please, purchase the Theme to get assistance and future updates.
Best Regards.
I’m trying to change text color from body and blog posts in Additional CSS but changes aren’t working… Where is the correct location to make those changes?
Hello,
your support period is expired. If you want to get more assistance, you should extend the support.
Best Regards.
Hello!
1. Do you plan to maintain and support this template?
2. Do background videos work in the header? do you have an example to see?
thanks
Hello,
here the replies to your questions:
1) Yes, I plan to maintain and support this Theme.
2) Background videos can work in the header, but this Theme does not provide that.
Best Regards.
Hi, how are you? How is it possible that the changes in CSS are only seen in private mode and not in public mode?
The issue does not respect the changes made and it gets more and more complicated.
Hello,
I don’t understand your request. If you apply changes to CSS they will be visible.
I remain at disposal for further assistance.
Best Regards.
When I go to customize. And I add CSS code. Then when posting. The changes are only seen if I am logged into WordPress. If I open a screen in incognito mode, the changes are not reflected.
You have to save changes.
I remain at disposal for further assistance.
Best Regards.
Hi, in projects, I can’t load more than 10 projects. Does not show more than 10
Hello,
thank you for purchasing!
You can load more than 10 projects increasing the number of blog posts to show in “Settings > Reading”.
I remain at disposal for further assistance.
Best Regards.
Good day, how do upload images to the projects section? How can I change the text “our Projects”? I am unable to customise this section.
Hello,
thank you for purchasing!
You can upload images in the Projects section and change the text through WPBakery Page Builder.
I remain at disposal for further assistance.
Best Regards.
hi, your template is great! I just have one problem, in portfolio I added 25 projects, but on the site it only shows me 10 and it does it randomly, is there any way to fix it? Thank you and get a wonderful day.
Hello,
if you want to get support you have to share the purchase code or use the account used to purchase the Theme.
Best Regards.
Hello,
thank you for purchasing!
Please, try to reinstall the Theme from scratch, following the documentation.
I remain at disposal for further assistance.
Best Regards.
Hello,
thank you for purchasing!
Please, be sure to meet all the requirements and follow the documentation.
I remain at disposal for further assistance.
Best Regards.
I already re-installed it 3 times and it is exactly the same thing
Did you meet the requirements described in the documentation?
I remain at disposal for further assistance.
Best Regards.
I did usual installation, the plugin installed on their own. I had a fresh wordpress version.
So it’s strange. Please, send me the admin credentials via email.
I remain at disposal for further assistance.
Best Regards.
kindly send me an email so I can send you the credentials
You can contact me via email from my profile.
I remain at disposal for further assistance.
Best Regards.
Hello, every time I add a “call to action” there is a massive gap. I changed the margins and paddings to 0 but it still won’t go away. the website is luckynow.media Would really appreciate your help. Thanks for your time and design!
Hello,
thank you for purchasing!
You can change margins and paddings through WPBakery Page Builder settings or custom CSS.
I remain at disposal for further assistance.
Best Regards.
Thank you, unfortunatley I tried this, I added 0 to the padding and margin and it doesn’t work with CSS, or WPBakery Page Builder
Probably you didn’t edit the correct element.
If you need a customization service contact me via email.
I remain at disposal for further assistance.
Best Regards.
Hi, I imported the site demo and a lot of code has come up on my page. I am unable to download the wpbaker plugin because it doesn’t have a header. Can you advice.
Hello,
thank you for purchasing!
You have to install WPBakery Page Builder to see correctly the demo content. Please, follow the documentation.
I remain at disposal for further assistance.
Best Regards.
I am unable to download it. It says “The plugin does not have a valid header. Destination folder already exists. /var/www/wp-content/plugins/js_composer/”
This is strange. Please, try to reinstall the Theme from scratch.
I remain at disposal for further assistance.
Best Regards.
Ran Demo Import per documentation. Didn’t work. I understand images aren’t included but entire sections of the homepage did not come through and other pages are showing errors. Please advise.
Hello,
thank you for purchasing!
All sections are imported through demo data import. Please, retry to import demo data, following the documentation.
I remain at disposal for further assistance.
Best Regards.
Yep. Done that. Several times. Doesn’t work.
Did that. Doesn’t work.
I don’t have time. I’m just rebuilding it. But maybe check that out because the importer doesn’t work. Boooo.
This is strange. It should work correctly.
You can send me the URL of your website with the admin credentials and I check.
I remain at disposal for further assistance.
Best Regards.
This is a public forum, correct? Where can I securely send you the login?
Yes, this page is public. You can send me the details via email (from my profile).
I remain at disposal for further assistance.
Best Regards.
Hello,
as I wrote you in the email, demo data import has worked correctly, but you had home page disabled in the Customizer (General Options > One Page Options). So it works correctly.
I remain at disposal for further assistance.
Best Regards.
Thanks. Must have missed that here: https://essential.ravenbluethemes.com/documentation/.
You’re welcome! 
I remain at disposal for further assistance.
Best Regards.
is it possible to enter the dashboard? I need to test your template’s configuration panel.
Hello,
this is not possible, you can see the live demo and the online documentation.
Best Regards.
Hello, Can this template be manually updated?
is it multi language? I need it to work in two or more languages ..
Hello,
of course, you can update the Theme manually and you can work in more languages with the proper plugin.
Best Regards.
Hi there
I just purchased your great theme. Question: How ca I easy setup my site more or less similar like the demo page
Hello,
thank you for purchasing!
You can import demo data to setup your site like the live demo. Please, follow the documentation.
I remain at disposal for further assistance.
Best Regards.
Thanks!! Worked well. Can I hide the Footer?
Great! You’re welcome!
Of course, you can hide the footer through the Page Settings.
I remain at disposal for further assistance.
Best Regards.
Greetings! I am working on the theme that I purchased from you. I can’t seem to figure out how to change the images on the home page to the ones I want. Right now It is simply showing the 1920X1280 then fades to 1920×1197 and so on. I cannot find where to change the images to the ones I’ve uploaded. Any suggestions?
Hello,
thank you for purchasing!
You can change the images through Customizer (General Options > Parallax Options).
I remain at disposal for further assistance.
Best Regards.
Hi RavenBlue! Is it possible to extend the copyright bar at the bottom with links e.g. to a privacy and a imprint page? Where or how could I do that? Thanks in advance and best regards
Hello,
thank you for purchasing!
Of course, you can change the Copyright text through the Customizer (General Options > Footer Options) or editing the “footer.php” file.
I remain at disposal for further assistance.
Best Regards.
Dear Sir., i’m trying to setup the essential theme. I have a couple of issue: 1- when i upload the background image with the correct dimension (1920×1280) the result isn’t as expect due to the deformation of the image and to the ledge of this. 2- the color setup of the navbar doesn’t listen to me. The color for the mobile version is different from the desktop.
I’m new in wordpress, but i followed carefully your documentation.
Thank you.
Hello,
thank you for purchasing!
Please, contact me via email (from my profile) with the URL of your website and I will assist you.
I remain at disposal for further assistance.
Best Regards.
